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Banyan Tree Mayakoba, Playa del Carmen

5 stars
Carretera Federal ChetumalPuerto Juarez Km 298, Playa del CarmenQROO77710Mexico, 800-491-6126
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Outstanding4.9 / 5
Wellness
Great wellness & sports facilities
Pool
Great pool
Location
Great location
Value
Value for money could be better
175See all 175 Hotels.com reviews
From 1,766 reviewsTripAdvisor Traveller Rating

Banyan Tree Mayakoba, Playa del Carmen

Hotel Info: 866-539-8117

from $539
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  • Three BR Ocean Front Pool Villa-1 Bedroom use
  • Beach Front Sunset
  • Bliss Pool Villa

At a glance

Key facts

Hotel size

  • This hotel has 117 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Also known as

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Policies

Only registered guests are allowed in the guestrooms.

Children under 15 years old are not allowed in the spa without adult supervision.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for MXN 2500 per night

Breakfast costs between MXN 900 and MXN 1000 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 24-hour room service
Things to do
  • Free beach shuttle
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Children's pool
  • Health club
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Pool umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Meeting rooms 4
  • Conference space size (feet) - 5622
  • Conference space size (meters) - 522
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian-cotton sheets
Things to enjoy
  • Private pool
  • Separate sitting area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
  • Cable TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Banyan Tree Spa, an award-winning facility founded on the Asian philosophy of wellness, offers an intimate atmosphere designed to blend romance, serenity, and exotic sensuality. Featuring therapists trained at its own Banyan Tree Spa Academy, founded in 2001 in Phuket, this spa boasts 18 treatment rooms and a wide variety of services.

Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Sands - This beachfront seafood restaurant specializes in seafood and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Oriente - This restaurant specializes in Mexican cuisine and serves breakfast only. Open daily.

Tamarind - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Saffron - Overlooking the garden, this diner specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Reflections Pool Bar - This poolside bar serves lunch and light fare. Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Banyan Tree Mayakoba, Playa del Carmen’s small print

Also known as

  • Banyan Tree Mayakoba
  • Banyan Tree Mayakoba Hotel
  • Banyan Tree Mayakoba Hotel Playa del Carmen
  • Banyan Tree Mayakoba Playa del Carmen
  • Mayakoba Banyan Tree
  • Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Policies

Only registered guests are allowed in the guestrooms.

Children under 15 years old are not allowed in the spa without adult supervision.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for MXN 2500 per night

Breakfast costs between MXN 900 and MXN 1000 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 1000 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.9 /5 from 175 reviews

Banyan Tree Mayakoba, Playa del Carmen
Outstanding5.0 / 5
The outdoor living area was as good as the pictures. Large plunge pool with a covered sitting area. Service was good as was the food.
4 night romance trip
Banyan Tree Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Perfect end to our Cancun vacation!
After spending time in the hotel zone of Cancun going on adventures and tours we arrived at the Banyan Tree for some much needed R&R. Our villa was (104) was in a great location; not too far from the main lobby but still very private. Bike rides, golf, swimming in our private pool, and hitting the gym dominated our time. I recommend taking the boat eco-tour, biking to the two other resorts, and if you get an urge for nachos try the golf club house near the Fairmont.
3 night romance trip
Banyan Tree Mayakoba, Playa del Carmen
Excellent4.0 / 5
FYI
Great place. Great food. Be prepared to pay. Restaurants are over priced. I fine dine frequently and comparing prices to quality of food it is about double where it should be. Also the beach is full of sea weed. We actually had to travel about 45 minutes to tu lim where the beaches were naturally seaweed free. Even in now as explained to us sea weed season. Also I paid for my trip in full but when the got to hotel they hit my account for $1800 for accidentals. On hotels . Com website it states that children 12 years and younger stay free. When at reception they tried to charge me an additional $150 per night for my child. They stated that since his birthday was around the corner they had to charge. "They made an exception". It's all about the business with them. Other than that great resort. Very safe secure and Great customer service.
1 night family trip
Banyan Tree Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Perfect
A beautiful place. Spa is wonderful too.
3 night romance trip
Banyan Tree Mayakoba, Playa del Carmen
Outstanding5.0 / 5
Luxe resort in Playa Del Carmen
We came for a bachelorette party and had a great time! The staff on-site was amazing and very friendly. Our boat charter recommendation through the hotel was fabulous! We loved getting complementary watermelon juice and treats at the pool. Food overall was good for Playa and the Thai restaurant was VERY good-pricey though.
4 night trip with friends

See all reviews

Banyan Tree Mayakoba, Playa del Carmen

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