Hutton Hotel, Nashville

We had a great expectation for your hotel prior to our visit. When we arrived, the front desk is busy so we wait a bit. Then the staff is very rude and unfriendly when they could not find my reservation. Instead of looking for the problem, they question me if I am at the right hotel. No idea why she asked. Maybe the way I dress ? the way I look ? Somehow she think I does not fit your hotel ? Then the other front desk staff come to resolve the problem. He found it and fixed it. He said he felt sorry so want to give me a better room which is a total lie. The room I got is the room I booked. I did not ask for an upgrade and he really has no reason to lie to me Then the room is noisy at night. The bed has issue. I only can sleep right in the middle to avoid falling out of the bed.

Hotel had issues. Could not get comfortable with the terrible pillows. Hot water for showering a issue, sink doesn't drain well. Definitely plumbing issues. Got woken up twice with morning alarms we never asked for. Elevator broken down. Lady screaming in the halls in the middle of the night. Asked for clean sheet service they have available since we stayed there 8 nights, never got them. Best thing was the Courtesy rides from the young men out front. They were delightful to converse with and get a ride from.

Very nice had a small issue and they fixed as soon as I bout it up .

The hotel was great. Only thing I really did not like was the $35 per night to park my truck in the parking garage at the hotel. For it to cost that much when I’m a guess is ridiculous to me. Guest should get a much much cheaper rate.

The hotel cleanliness and location were great. The downfall was the room service and valet service. While ordering food time flexibility is a given but when quoted 35-45min, 2hrs later isn’t acceptable so I advise not being hungry when you order. Valet was where the whole experience went south and set the tone for the whole trip. After leaving our vehicles with valet the whole weekend we discovered they had been broken into (not by force but by key). Homemade gifts by our children for their new sibling, expensive hand bag, and new baby clothes were just some of a few items stolen. So far no rectification from the hotel.