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Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.9/10

Property conditions & facilities

Reviews

10/10 Exceptional

ian, 14-night trip
Verified Hotels.com guest review

8/10 Very good

Kevin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rosemary, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Pool being renovated
I booked the Hotel through Hotel.com about 3 weeks before my 3 day stay at which time the pool was closed for renovation and Hotel.com failed to inform me when I booked, nice how they advertise it with a great big picture of the pool. The hotel did not have an option for guests to use an alternative pool, the grinding of tiles started about 07:45. Very disappointed
Andrew, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Towels only changed twice over 9 night stay & very loud entertainment until almost midnight
William, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great apartment and lovely staff
Chris, 2-night romance trip
Verified Expedia guest review

2/10 Poor

I advise you to avoid this hotel - it is currently a building site with hammer drills used from 10am-6pm Monday to Saturday. When I booked, the hotel stated the pool area would be out of service due to renovation - but that is not my complaint. I arrived late on Saturday afternoon, and it was quiet on Sunday (no renovation work on Sundays). I left the hotel before 10am on Monday to drive to the north of the island. When I returned on Monday afternoon there was some noise, but it wasn't too bad. However, on Tuesday afternoon three workers were using hammer drills to remove the flooring directly in front of my apartment. The workers had ear protection, but it was too loud to be safe to sit outside. I complained about the noise at reception, and they did offer to try to find another room, but I declined - I was only staying one more day, and I would have to pack up everything, move it, and then unpack again, which is a lot of effort for 24 hours. Why did the hotel assign a room with a balcony directly in front of the place where the work was being done? What really annoyed me is there was no apology. I am sure the hotel will say I was informed about the renovations when I booked - this is true - but I was NOT informed that they would give me a room in the corner of the hotel where very loud drilling was happening on and off all through the day directly outside the room. This is very poor customer service. The accommodation was alright, but I will not stay here again.
Verified Expedia guest review

8/10 Very good

The only downside was that the works going on were a lot noiser than was explained.
Stephen, 4-night romance trip
Verified Expedia guest review

8/10 Very good

We really enjoyed our stay at this property. The apartment facilities and staff were fantastic . Work was being done around the pool area but we knew about this when we booked . It didn’t spoil our stay.
Verified Expedia guest review

10/10 Exceptional

Excellent hotel, great location. Staff extremely helpful - couldn’t fault it.
Simon, 7-night trip
Verified Hotels.com guest review