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Oriental Suite Hotel & Spa

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Terrace/patio
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Minibar, in-room safe, soundproofing, iron/ironing board
Junior Room, Balcony | Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Oriental Suite Hotel & Spa

VIP Access

Oriental Suite Hotel & Spa

4.0 star property
4-star hotel with spa, near Hoan Kiem Lake

9.4/10 Exceptional

998 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bar
  • Spa
Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 1 min drive
  • St. Joseph's Cathedral - 7 min drive
  • Hanoi Opera House - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 45 min drive
  • Hanoi Long Bien Station - 11 min walk
  • Hanoi Gia Lam Station - 19 min drive
  • Hanoi Railway Station - 20 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Gia Ngu - 2 min walk
  • Quan pho suong - 2 min walk
  • Avalon Cafe Lounge - 2 min walk
  • Capricciosa - 2 min walk
  • King Roti - 2 min walk

About this property

Oriental Suite Hotel & Spa

Oriental Suite Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for USD 19 per room. Guests can visit the spa to indulge in deep-tissue massages, body scrubs or body treatments, and Vietnamese cuisine is served at Romance, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge and a snack bar/deli. The helpful staff and overall value get great marks from fellow travellers.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 4 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Bike rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2008
  • Safe-deposit box at front desk
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Romance – This restaurant specialises in Vietnamese cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 10 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 19 per room (one way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Early check-in is available for groups that reserve 5 rooms or more.

Also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite & Spa Hanoi
Oriental Suite Hotel & Spa Hotel
Oriental Suite Hotel & Spa Hanoi
Oriental Suite Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Oriental Suite Hotel & Spa offer free cancellation for a full refund?
Yes, Oriental Suite Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Oriental Suite Hotel & Spa?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Oriental Suite Hotel & Spa on 3 Dec 2022 start from $58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Oriental Suite Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Oriental Suite Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is an airport shuttle service offered by Oriental Suite Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 19 per room one way.
What are the check-in and check-out times at Oriental Suite Hotel & Spa?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Oriental Suite Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Oriental Suite Hotel & Spa also has a spa.
Are there restaurants at or near Oriental Suite Hotel & Spa?
Yes, Romance offers Vietnamese cuisine. Nearby restaurants include The Artisan Buon Dua Le Cafe (3-min walk) and Fagioli Coffee (3-min walk).
What's the area around Oriental Suite Hotel & Spa like?
Oriental Suite Hotel & Spa is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 4 minutes' walk from Thang Long Water Puppet Theatre. The local area is popular with nature enthusiasts and our guests say that it is very quiet.

Overall score and ratings

9.4

Exceptional

9.4/10

Cleanliness

9.7/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Chan Chuan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific.
Kristen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Three Night stay
Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.
Simon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything, especially the staff, is great. What more is there to say?
3-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is in a great location with the most friendly staff! The rooms are comfortable with everything you need
3-night romance trip
Verified Expedia guest review

8/10 Very good

The property is in right location in old town of Hanoi. The proximity of the property in relation to places to vist is excellent. The hotel need bit more modernisation in relation to furniture in the room as there was not much space for storage.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was first class. Staff superb. Breakfast - 10 options made to order plus good buffet. Terrific location for the old town, all walkable areas. Only lacked a desk in my room.
3-night trip
Verified Expedia guest review