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Oriental Suite Hotel & Spa, Hanoi

4 stars
58 Hang Dao St.Hoan Kiem District, Hanoi10000Vietnam, ‏‎800-491-6126
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Outstanding4.7 / 5
Service
Fantastic service
Location
Great location
Breakfast
Tasty breakfast
Food
Delicious food
185See all 185 Hotels.com reviews
From 1,008 reviewsTripAdvisor Traveller Rating

Oriental Suite Hotel & Spa, Hanoi

Hotel Info: 866-539-8117

from $47
  • Junior Suite, Big Window with City View
  • Superior Twin Room
  • Royal Suites, Panorama City View
  • Junior Suite, Small Balcony and City View
  • Deluxe Double Room (60-min Signature Spa for 2 pax)
  • Deluxe Double Room
  • Superior Double Room, No View
  • Suite, Connecting Rooms, City View (Oriental)
  • Deluxe Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-11 AM
  • Check-out time is Noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 4 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Offsite

  • Area shuttle *

Other information

  • Smoke-free property

Also known as

  • Serenade Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite

Policies

Early check-in is available for groups that reserve five rooms or more. Please note that extra children/infants must share existing bedding. No extra bed can be provided for them

Children under 12 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

Optional extras

Airport shuttle service is offered for an extra charge of USD 19 per room

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Nightclub
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 108
  • Conference space size (meters) - 10
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Things to enjoy
  • Fireplace
  • Separate sitting area
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

O'spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dining

Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Oriental Suite Hotel & Spa, Hanoi’s small print

Also known as

  • Serenade Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite

Policies

Early check-in is available for groups that reserve five rooms or more. Please note that extra children/infants must share existing bedding. No extra bed can be provided for them

Children under 12 years old are not allowed in the spa without adult supervision.

Guests under 6 years old are not allowed in the spa.

Optional extras

Airport shuttle service is offered for an extra charge of USD 19 per room

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.7 /5 from 185 reviews

Oriental Suite Hotel & Spa, Hanoi
Outstanding5.0 / 5
Best Service Ever
The service at this hotel is Outstanding, exceeding even the service of 5 star hotels I've stayed at in the past. The staff genuinely want every single one of their guests to have an amazing time, and will do their best to ensure it. Aside from that, the Hotel is very centrally located in the Old Quarter, which is perfect for walking. I would definitely recommend staying here if in Hanoi.
3 night romance trip
Oriental Suite Hotel & Spa, Hanoi
Outstanding5.0 / 5
Best Service Ever!
I've stayed at thousands of hotels, but few have been able to match the level of service at Oriental. Jimmy greeted us upon arrival, allowed us to check in early, and told us all about Hanoi. When we returned from Ha Long Bay, he had out luggage motobiked to us and offered a great rate on a taxi to the airport. The hotel rooms were great as well and breakfast was really solid. Location is right in the middle of the old city and 2 minutes from the lake. I will definitely be staying here again!
1 night romance trip
Oriental Suite Hotel & Spa, Hanoi
Outstanding5.0 / 5
Amazing service!!!!!
The facilities and location were perfect..but what really stood out was the service and staff. I never opened a door, but most importantly the staff trully cared and bent over backwards to ensure guests were happy and even made us feel like family.. I never ever write reviews and am only writing this because I would feel guilty not taking a minute when the entire staff worked so hard for the whole week. Truly exceptional service.. No bs..dont book anywhere else..cant say enough..Alice, teddy, all the staff, even maids were throrough and polite..Spa in hotel was convenient.. food was high quality and varied...a must stay in Hanoi! :)
7 night trip with friends
Oriental Suite Hotel & Spa, Hanoi
Outstanding5.0 / 5
6 STAR SERVICE AT A 3 STAR PRICE!!!!
The staff here was AMAZING! The best service I have received in a long time. They also noticed my birthday was coming up a day before and they decorated my bed in rose petals "HAPPY BIRTHDAY JESSICA" and gave me a DELICIOUS CAKE!!! I can't express enough the great service I received from Oriental Suites! I HIGHLY recommend!!!!!
2 night romance trip
Oriental Suite Hotel & Spa, Hanoi
Outstanding5.0 / 5
A luxurious experience
We received impeccable service at this hotel. After a 14-hour bus ride from Hue (which we wouldn't recommend to anyone) this was a much needed, upscale hotel to freshen up and relax. We stayed here for one night before our Halong bay trip and they even stored our large luggage for us while we were gone and transferred it to our next hotel. The staff was beyond polite and helpful. They even packed a takeaway breakfast for us when we ran out of time before our Halong Bay shuttle arrived.
1 night romance trip

See all reviews

Oriental Suite Hotel & Spa, Hanoi

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