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Comfort Suites Lake Charles, Lake Charles

3 stars
1016 N Martin Luther King HwyLake CharlesLA70601United States of America, 855-239-9228
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Excellent4.0 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Location
Great location
Pool
Pool should be renewed
231See all 231 Hotels.com reviews
From 107 reviewsTripAdvisor Traveller Rating

Comfort Suites Lake Charles, Lake Charles

Hotel Info: 855-239-9228

from $68
  • Standard Room, 1 Queen Bed with Sofabed, Non Smoking
  • Suite, 2 Queen Beds, Non Smoking
  • Suite, 2 Queen Beds, Accessible, Non Smoking
  • Suite, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 70 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Free buffet breakfast
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 150
  • Conference space size (meters) - 14
  • One meeting room
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Sofa bed
Freshen up
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Recent reviews

Excellent 4.0 /5 from 231 reviews

Comfort Suites Lake Charles, Lake Charles
Outstanding5.0 / 5
The staff was very polite and friendly. The room was spotless and quiet. The only downside was the ice machine on the 3rd floor was taken out. It made it a little inconvenient. We will definitely stay here again.
1 night romance trip
Comfort Suites Lake Charles, Lake Charles
Outstanding5.0 / 5
Comfort and great price
Great stop for a rest!
1 night family trip
Comfort Suites Lake Charles, Lake Charles
Fair2.0 / 5
Keep driving.
We really wanted to love it, BUT... Unfriendly check-in experience set the tone for a symphony of disaster. When I walked in, no one was at the desk. I waited. I saw the bell on the counter but I really didn't want to ring it...and sure enough, as soon as I wrang it, I truly felt like I was an inconvenience because I was met with no smile, no kindness... it was awful. Get rid of the bell (it's TACKY) and staff the desk. We would have looked past this but the room smelled off, the bathroom door WOULDN'T CLOSE, the towels were all damp or dirty but ONE, the floors had what looked like crumbs all over and there was mold in the shower. To clarify, the mold came right up with a wet Q-tip rubbed over it...and that says to me that the shower is NOT being properly cleaned. The bed sheets were CLEAN (immaculate)...and given the experience at the desk at check-in, I didn't feel comfortable going to complain. We had another night booked here in a few days for our return trip home. We cancelled that and opted to stay somewhere else. As someone in the hospitality industry, I am confident that all of these issues were fixable...IF the initial interaction had been pleasant. Guest service is EVERYTHING. It's your first impression. You get one chance at that. Bottom line, going a few exits up and paying $10 more for a night got us better service, clean room, a nice area, and a MUCH better experience. It blows my mind this place is rated so high.
1 night romance trip
Comfort Suites Lake Charles, Lake Charles
Outstanding5.0 / 5
wedding
great hotel. Easy on and easy off freeway access.
1 night trip
Comfort Suites Lake Charles, Lake Charles
Excellent4.0 / 5
Clean and Comfortable
Front desk was nice, room was clean, air conditioner worked and the breakfast was nice. No complaints on this end!
1 night trip

See all reviews

Comfort Suites Lake Charles, Lake Charles

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