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1 room, 2 adults
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Mainstay Suites, Knoxville

2.5-star2.5 stars
144 Merchants DrKnoxvilleTN37912United States of America

Knoxville apartment with kitchenette, comfy bedding
  • Free hot/cold buffet breakfast, free WiFi, and free parking
Good7.6
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
Amenities
Amenities are not the best
113See all 113 Hotels.com reviews
From 401 reviewsTripAdvisor Traveller Rating

Mainstay Suites, Knoxville

from $89
  • Standard Room, 1 Queen Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking, Balcony
  • Efficiency, Room, 1 King Bed, Balcony
  • Efficiency, Suite, 2 Double Beds, Non Smoking
  • Efficiency, Standard Room, 1 Queen Bed, Smoking
  • Efficiency, Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 86 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-7 AM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Specific rooms only *

  • 2 per room (up to 25 lb)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Coffee shop/café
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Meeting rooms 2
  • Conference space size (feet) - 909
  • Conference space size (meters) - 84
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Sofa bed size double
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Connecting/adjoining rooms available

Mainstay Suites, Knoxville’s small print

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for USD 10.00 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Mainstay Suites, Knoxville

Landmarks

  • Heart of Knoxville
  • Knoxville Expo Center - 19 min walk
  • Sunsphere Tower - 4.9 mi / 7.8 km
  • Women's Basketball Hall of Fame - 6.6 mi / 10.7 km
  • Knoxville Zoological Gardens - 8.3 mi / 13.4 km
  • Bounce USA - 3.3 mi / 5.3 km
  • Knoxville Children's Theatre - 3.3 mi / 5.3 km
  • Max Air Trampoline Park - 3.9 mi / 6.3 km

Getting around

  • Knoxville, TN (TYS-McGhee Tyson) - 21 min drive
  • Free self parking
  • RV, bus, and truck parking (surcharge)

Recent reviews

Good 7.6 From 113 reviews

Mainstay Suites, Knoxville
Exceptional10.0
Good place to stay
It was a great stay. Clean, well kept, very friendly staff. My only issue was I had requested a non-smoking room, and was put in a smoking room. It had an ashtray in it. But even though it was a smoking room, at least it did not wreak of smoke.
A Traveler, us1 night trip
Mainstay Suites, Knoxville
Very Good8.0
weekend getaway
Location was good. Quality of our room was poor. We had a non-smoking room, but the linen (sheets and comforter) had burn holes in them and stains on the bed skirt. Room size was good though and it was nice having a porch. Bathroom could have been updated as well. Luckily we weren't at the hotel much.
A Traveler, us2 night trip
Mainstay Suites, Knoxville
Fair4.0
Disgusting health hazard!!
When we first checked into our room, we found what appeared to be blood stains on our comforter and blanket (and it wasn't a small stain). We reported it to the front desk after walking down there from the 5th floor because our room phone didn't work either (the plastic piece on the phone cord was broken). To remedy the situation, they handed me a bundle of sheets so I could change the linen. I explained that it was on the blanket and comforter, not the sheets because she didn't hand me a blanket of any type. Secondly, I didn't come on vacation to work housekeeping at the hotel. She said she didn't have access to any blankets or bed spreads, so she offered us to switch rooms. The new room smelled cleaner (initially a good sign). But when we turned the bed down, this room had what appeared to be food stains all over the bed sheets! So we know those weren't changed either! We ended up having to lay bath towels over the blanket and sleep on top of everything in our day clothes! Never again will I stay at this type of hotel!
Kandice, us1 night trip
Mainstay Suites, Knoxville
Very Good8.0
Great as usual
I have stayed here the last few years on my way to FL. It's a popular hotel. My too was clean. The bed was duper comfy. The CSR at the front desk at check in was less than knowledgeable about the area around the hotel. Day time CSR was wonderful. I was wondering, are there people living here?? Saw door decorations and things that indicated very long term guest situations.
Michelle, us1 night trip
Mainstay Suites, Knoxville
Very Good8.0
Good Place for a Couple of Nights
This is the second time to stay here for a Tennessee Football game. It's spacious although looks a little tired. The reason we stay here is we can walk to 3 restaurants we like - Puleos, Full Service BBQ & Cracker Barrel.
Evelyn, us2 night romance trip

See all reviews

Mainstay Suites, Knoxville

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