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Mainstay Suites, Knoxville

2.5 stars2.5 stars
144 Merchants DrKnoxvilleTN37912United States of America, 800-491-6126
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Good3.9 / 5
Room
Room is all right
Location
Great location
Value for money
Best value for money
Comfort
Comfortable
112See all 112 Hotels.com reviews
From 339 reviewsTripAdvisor Traveller Rating

Mainstay Suites, Knoxville

Hotel Info: 866-539-8117

from $84
  • Standard Room, 1 King Bed, Smoking
  • Efficiency accessible two queen nsmkng
  • Efficiency king non smoking
  • Efficiency, Room, 1 King Bed, Balcony
  • Balcony Efficiency queen non smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Standard Room, 1 Queen Bed, Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking, Balcony
  • Efficiency, Suite, 2 Double Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Smoking
  • Bedroom suite king non smoking
  • Efficiency, Room, 2 Queen Beds
  • Efficiency, Standard Room, 1 Queen Bed, Smoking

At a glance

Key facts

Hotel size

  • This hotel has 86 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Specific rooms only *

  • 2 per room (up to 25 lb)

  • Pets allowed *

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking *

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for USD 10.00 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Meeting rooms
  • Conference space size (feet) - 909
  • Conference space size (meters) - 84
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Connecting/adjoining rooms available

Mainstay Suites, Knoxville’s small print

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for USD 10.00 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 112 reviews

Mainstay Suites, Knoxville
Poor1.0 / 5
No hot water
There was not hot water for showers. We called down and they said that you have to let the water run for 15-20 minutes before it warms up. Once it did finally start to warm up it was just room temperature.
1 night family trip
Mainstay Suites, Knoxville
Excellent4.0 / 5
never stayed at a main stay before...not bad at all
1 night romance trip
Mainstay Suites, Knoxville
Good3.0 / 5
Staff is very friendly and helpful. The rooms could stand some updating. The comforters were very worn and coming apart at the seams. The bathroom white doors showed lots of wear and dirty. Our room was just the standard two queens so not sure if other rooms are same.
1 night business trip
Mainstay Suites, Knoxville
Good3.0 / 5
There was a hair in the bathtub and ceiling tiles in the bathroom were stained.
1 night business trip
Mainstay Suites, Knoxville
Excellent4.0 / 5
Would recommend
Nice hotel in all, but paying extra specifically for a balcony it would have been nice to not have been placed on the second floor right above the entry/parking lot. It was very noisy and no privacy which was very disappointing. But the bed was comfortable, the breakfast was good, the kitchen was very nice, the marketplace was useful for a snack and not having to leave the hotel. Also it was a great/close location to downtown! I would definitely use this hotel again when traveling but would have to make sure and request a balcony that was higher and in a better location!
2 night romance trip

See all reviews

Mainstay Suites, Knoxville

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