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Mainstay Suites, Knoxville

2.5 stars
144 Merchants DrKnoxvilleTN37912United States of America, 800-491-6126
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Excellent4.0 / 5
Location
Great location
Comfort
Rather comfortable
Room
Great room
Amenities
Amenities are not the best
112See all 112 Hotels.com reviews
From 296 reviewsTripAdvisor Traveller Rating

Mainstay Suites, Knoxville

Hotel Info: 866-539-8117

from $69
  • Standard Room, 1 King Bed, Smoking
  • Efficiency accessible two queen nsmkng
  • Efficiency king non smoking
  • Efficiency, Room, 1 King Bed, Balcony
  • Balcony Efficiency queen non smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Standard Room, 1 Queen Bed, Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking, Balcony
  • Efficiency, Suite, 2 Double Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Smoking
  • Bedroom suite king non smoking
  • Efficiency, Room, 2 Queen Beds
  • Efficiency, Standard Room, 1 Queen Bed, Smoking

At a glance

Key facts

Hotel size

  • This hotel has 86 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

  • Specific rooms only *

  • 2 per room (up to 25 lb)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking *

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for USD 10.00 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Meeting rooms
  • Conference space size (feet) - 909
  • Conference space size (meters) - 84
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Connecting/adjoining rooms available

Mainstay Suites, Knoxville’s small print

Also known as

  • Mainstay Suites Hotel Knoxville
  • Mainstay Suites Knoxville
  • Mainstay Suites Aparthotel Knoxville
  • Mainstay Suites Aparthotel
  • Mainstay Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for USD 10.00 per day

Pets are allowed for an extra charge of USD 15.00 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 112 reviews

Mainstay Suites, Knoxville
Outstanding5.0 / 5
We would return
2 night family trip
Mainstay Suites, Knoxville
Excellent4.0 / 5
Clean fresh smelling room
Very clean fresh smelling room. Clean bathroom. Very friendly staff. All that I could ask for at the price.
2 night trip with friends
Mainstay Suites, Knoxville
Excellent4.0 / 5
Perfect for the single traveler.
I had a good experience with this hotel. I was traveling by myself so the room was the perfect size for me. The staff were helpful, providing information I needed and the location of the hotel was perfect. Where it was located on the outskirts of the city there was not a lot of traffic or delays. I would recommend staying at this location to others.
1 night trip
Mainstay Suites, Knoxville
Fair2.0 / 5
Shabby and rundown
This hotel is showing its age and lack of upkeep. I've stayed here twice in the last 3 weeks and was not impressed either time. It is nice to have a suite so that you can relax in living area but the sofa looked like a Goodwill reject. The light over the sink didn't work the last time. I guess worst of all is lack of housekeeping - nowhere on reservation did it state that they only do maid service once a week. The first time they offered to come by with towels and did. But the second time when I asked for fresh towels each day they said just bring old ones and exchange them out. We did just go down and get fresh ones and soap on one day. Their breakfast is skimpy and not well maintained. This is a great location but unless it improves we won't be back.
3 night romance trip
Mainstay Suites, Knoxville
Outstanding5.0 / 5
Great room with a kitchen!
The Mainstay Suites Knoxville was very conveniently located. The room was spacious and the bed was so comfortable that I wanted to just stay in bed all day. The kitchen came fully equipped with everything that one might need to cook a meal, even paper towels to clean up any kitchen spills. You can't beat the price for such a great hotel. I will definitely be staying here again the next time I'm in Knoxville.
2 night romance trip

See all reviews

Mainstay Suites, Knoxville

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