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Ace Hotel New York

Photo gallery for Ace Hotel New York

View from room
Front of property
Small Room One Full Bed | Living area | 42-inch LCD TV with cable channels, TV
Lobby sitting area
Lobby

Overview of Ace Hotel New York

Ace Hotel New York

4.0 star property
4-star hotel with restaurant, near 5th Avenue
8.2 out of 10 Very good
8.2/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
20 West 29th Street, New York, NY, 10001
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • 2 coffee shops/cafes
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Meeting room
  • Multilingual staff
For families
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Manhattan
  • 5th Avenue - 2 min walk
  • Empire State Building - 6 min walk
  • Madison Square Garden - 9 min walk
  • Broadway - 13 min walk
  • Bryant Park - 13 min walk
  • Times Square - 14 min walk
  • Grand Central Terminal - 18 min walk
  • Rockefeller Center - 21 min walk
  • Radio City Music Hall - 22 min walk
  • Washington Square Park - 23 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 9 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • LaGuardia Airport (LGA) - 27 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 34 min drive
  • John F. Kennedy International Airport (JFK) - 50 min drive
  • New York W 32nd St. Station - 4 min walk
  • New York 23rd St. Station - 8 min walk
  • Penn Station - 11 min walk
  • 28 St. Station (Broadway) - 2 min walk
  • 34 St. Station (Herald Square) - 6 min walk
  • 28 St. Station (Park Av. S) - 6 min walk

Restaurants

  • Milk Bar NYC Flagship - 1 min walk
  • Pergola - 2 min walk
  • Stumptown Coffee Roasters - 1 min walk
  • Lady M Cake Boutique - 2 min walk
  • Paper Coffee - 2 min walk
Map

About this property

Ace Hotel New York

Located 1.3 mi (2.1 km) from the airport, Ace Hotel New York offers a great location, putting you within a short 10-minute walk of 5th Avenue and Empire State Building. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Koloman, which serves breakfast and dinner. This upmarket hotel is also within a 15-minute walk of Madison Square Garden and Broadway. Fellow travellers like that it's only a short walk to public transportation: 28 St. Station (Broadway) is steps away and 34 St. Station (Herald Square) is 6 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM until noon
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, 1 per room, up to 25 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 65.00 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 coffee shops
  • Restaurant
  • Bar/lounge

Working away

  • Meeting room
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 40.16 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 30 per person

Children & extra beds

  • Rollaway beds are available for USD 51.47 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.00 per pet, per day

Parking

  • Self-parking costs USD 65.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Ace Hotel New York
Ace Hotel
Ace New York
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

Does Ace Hotel New York offer free cancellation for a full refund?
Yes, Ace Hotel New York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ace Hotel New York?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Ace Hotel New York?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 25 lb per pet. There's a charge of USD 25.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Ace Hotel New York?
Yes. Self-parking costs USD 65.00 per day.
What are the check-in and check-out times at Ace Hotel New York?
You can check in from 3 PM - noon. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Ace Hotel New York?
No, this hotel doesn't have a casino, but Resorts World Casino (19-min drive) is nearby.
What is there to do at Ace Hotel New York and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Ace Hotel New York?
Yes, there's an on-site restaurant, Koloman.
What's the area around Ace Hotel New York like?
Ace Hotel New York is in Manhattan, a short 2-minute walk from 28 St. Station (Broadway) and 6 minutes' walk from Empire State Building. Travellers say that the area is walkable and good for shopping.

Reviews

8.2

Very good

8.5/10

Cleanliness

8.7/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Sheila, 2-night trip
Verified Hotels.com guest review

8/10 Very good

7-night business trip
Verified Hotels.com guest review

8/10 Very good

Natalie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michele, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Colette, 1-night trip
Verified Hotels.com guest review

6/10 Good

3-night business trip
Verified Hotels.com guest review

6/10 Good

Meh… Swing and a miss…
Water was out, off and on with little pressure. Super dark in lobby, hallways and room. The room was hot and without adequate air flow, felt very stuffy and moldy. Overall I was pretty disappointed with the stay. I am not one to complain, but I prob won’t be back to the Ace or recommend it.
James, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

William, 4-night trip
Verified Hotels.com guest review

6/10 Good

I wish it was better
I was pretty bummed with my stay, especially because I've been wanting to stay at the Ace for for awhile. My queen studio needed some updates... record player was broken, tub was rusty and didnt drain fully, worse of all I found and killed a cockroach in the tub within minutes of arriving.
Lisa, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 3-night business trip
Verified Hotels.com guest review