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Sugar Palm Grand Hillside

Photo gallery for Sugar Palm Grand Hillside

Building design
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Grand Double or Twin Room, 1 Double or 2 Twin Beds, Pool Access, Pool View | Balcony

Overview of Sugar Palm Grand Hillside

Sugar Palm Grand Hillside

4.0 star property
4-star hotel with outdoor pool, near Kata Beach
8.2 out of 10 Very Good
8.2/10 Very Good

470 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $41
Price available on 6/2/2023
Map
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Beach towels
  • Children's pool
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Refrigerator
  • Private bathroom

Room options

About this area

What's nearby

  • Kata Beach - 4 min walk
  • Karon Beach - 22 min walk
  • Nai Han Beach - 9 min drive
  • Rawai Beach - 10 min drive
  • Patong Beach - 11 min drive
  • Jungceylon Shopping Center - 11 min drive
  • Bangla Road - 11 min drive
  • Kalim Beach - 13 min drive
  • Phuket Weekend Market - 17 min drive
  • Central Festival Phuket Shopping Center - 17 min drive
  • Promthep Cape - 129 min drive

Getting around

  • Phuket Intl. Airport (HKT) - 67 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Andaman Coffee Co - 2 min walk
  • Food Market Kata - 3 min walk
  • Two Chefs หาดกะตะ - 4 min walk
  • Mai Thai Restaurant - 4 min walk
  • Italian Job Coffee - 1 min walk
Map

About this property

Sugar Palm Grand Hillside

Putting you within a 10-minute drive of Kata Beach and Karon Beach, Sugar Palm Grand Hillside features a rooftop terrace and offers an airport shuttle (available 24 hours) for THB 1500 per vehicle. Guests can indulge in massages, facials, or body scrubs, and Baby Palm serves breakfast and lunch. Other highlights at this upscale hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers like the helpful staff and location.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Russian, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Mountain climbing nearby
  • Kayaking nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Umbrellas
  • Beach towels
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Handrails in stairways
  • Doorbell and phone notification
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, and body treatments.

Dining

Baby Palm - This restaurant serves breakfast and lunch.
7th Heaven Sky Bar - This rooftop bar overlooks the ocean. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately THB 450 for adults and THB 250 for children
  • Airport shuttle service is offered for an extra charge of THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in can be arranged for an extra charge of THB 200 (subject to availability)
  • Late check-out can be arranged for an extra charge of THB 200 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for THB 1300.0 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.

Also known as

Grand Hillside Sugar Palm
Grand Sugar
Sugar Palm Grand
Sugar Palm Grand Hillside
Sugar Palm Grand Hillside Hotel
Sugar Palm Grand Hillside Hotel Phuket
Sugar Palm Grand Hillside Phuket
Sugar Palm Hillside
Sugar Palm Grand Hillside Kata
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand, Hillside Phuket/Kata Beach
Sugar Palm Grand Hillside Hotel Karon
Sugar Palm Grand Hillside Karon

Frequently asked questions

Does Sugar Palm Grand Hillside offer free cancellation for a full refund?
Yes, Sugar Palm Grand Hillside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sugar Palm Grand Hillside?
As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at Sugar Palm Grand Hillside on Jun 2, 2023 start from $41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sugar Palm Grand Hillside?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sugar Palm Grand Hillside?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sugar Palm Grand Hillside?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sugar Palm Grand Hillside?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Sugar Palm Grand Hillside?
Yes, an airport shuttle is available. The charge is THB 1500 per vehicle one-way.
What are the check-in and check-out times at Sugar Palm Grand Hillside?
You can check in starting at 2:00 PM. There's a charge of THB 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of THB 200 (subject to availability).
What is there to do at Sugar Palm Grand Hillside and nearby?
Have fun with nearby activities like boat tours, kayaking, and mountain climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Sugar Palm Grand Hillside also has a garden.
Are there restaurants at or near Sugar Palm Grand Hillside?
Yes, Baby Palm offers ocean views.
Does Sugar Palm Grand Hillside have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sugar Palm Grand Hillside like?
Sugar Palm Grand Hillside is a short 4-minute walk from Kata Beach and 14 minutes' walk from Kata & Karon Walking Street. Travelers say this hotel is in a good location.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.1/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very Good

Dated hotel, but still a good stay
We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
C, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

PETER MAX, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Allan, 7-night trip
Verified Hotels.com guest review

8/10 Very Good

Anders, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Donald, 14-night trip
Verified Expedia guest review

10/10 Exceptional

Deirdre, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
2-night romance trip
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

8/10 Very Good

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Anthony, 3-night romance trip
Verified Expedia guest review