Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Karon, Phuket (province), Thailand
1 room, 2 adults

Sugar Palm Grand Hillside, Karon

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Beach nearby
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100, Thailand

4-star hotel with outdoor pool, near Kata Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Beach nearby
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
Bar
Bar is awesome
Location
Great location
Wellness Area
Great wellness & sports facilities
Value
Best value for money

Sugar Palm Grand Hillside, Karon

from $37
  • Standard Double or Twin Room, 1 Double or 2 Twin Beds
  • Grand Room, Pool Access
  • Grand Jacuzzi

What’s around Sugar Palm Grand Hillside, Karon

Landmarks

  • Kata Beach - 4 min walk
  • Kata Noi Beach - 12 min walk
  • Karon Beach - 25 min walk
  • Big Buddha - 38 min walk
  • Kata Porpeang Market - 15 min walk
  • Dino Park Mini Golf - 27 min walk
  • Kok Chang Safari Elephant Trekking - 28 min walk
  • Karon View Point - 36 min walk

Getting around

  • Phuket Intl. Airport (HKT) - 89 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Pool sun loungers
  • Sauna
Working away
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 2009
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Braille or raised signage
  • Visual alarms in hallways
  • Handrails in stairways
  • Doorbell/telephone notification
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Japanese
  • Russian
  • Thai

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Baby Palm - This restaurant serves breakfast and lunch.

7th Heaven Sky Bar - This rooftop bar overlooks the ocean. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna

Nearby

  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Sugar Palm Grand Hillside, Karon’s small print

Also known as

  • Grand Hillside Sugar Palm
  • Sugar Palm Grand, Hillside Hotel Kata Beach
  • Sugar Palm Grand, Hillside Phuket/Kata Beach
  • Sugar Palm Grand Hillside Hotel Karon
  • Sugar Palm Grand Hillside Karon
  • Sugar Palm Hillside Karon
  • Sugar Palm Grand Hillside Hotel
  • Sugar Palm Grand Hillside Karon
  • Sugar Palm Grand Hillside Hotel Karon
  • Grand Sugar
  • Sugar Palm Grand
  • Sugar Palm Grand Hillside
  • Sugar Palm Grand Hillside Hotel
  • Sugar Palm Grand Hillside Hotel Phuket
  • Sugar Palm Grand Hillside Phuket
  • Sugar Palm Hillside
  • Sugar Palm Grand Hillside Kata

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) guidelines.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of THB 200 (subject to availability)

Late check-out can be arranged for an extra charge of THB 200 (subject to availability)

Rollaway beds are available for THB 1300.0 per night

Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 250 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 1500 per vehicle (one-way, Maximum occupancy 2)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sugar Palm Grand Hillside, Karon

  • Does Sugar Palm Grand Hillside offer free cancellation for a full refund?
    Yes, Sugar Palm Grand Hillside does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Sugar Palm Grand Hillside?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Sugar Palm Grand Hillside?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Sugar Palm Grand Hillside?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sugar Palm Grand Hillside?
    You can check in from 2:00 PM to anytime. There's a charge of THB 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of THB 200 (subject to availability).
  • Are there restaurants at or near Sugar Palm Grand Hillside?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Sugar Palm Grand Hillside?
    Yes, an airport shuttle is available. The charge is THB 1500 per vehicle one-way.

Recent reviews

Very Good 8.0 From 53 reviews

Exceptional 10.0
Great location and not noisy!
Great staff and very comfortable bed. Good location but not loud. I recommend staying here!
us3 night trip
Good 6.0
Ordinary stay and experience.
Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.
sg3 night trip
Very Good 8.0
Quite place , smelly rooms
Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .
il5 night family trip
Very Good 8.0
Convenient and nice spacious rooms
Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.
Pei Ming, sg2 night romance trip
Exceptional 10.0
This is the title of my review (a good review)
Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.
hk5 night romance trip
Fair 4.0
Not soo good....
IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....
Stig, gb11 night family trip
Poor 2.0
I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.
as5 night romance trip
Very Good 8.0
Great hotel
Thoroughly enjoyed our stay. Nice comfortable room with all the facilities we needed. Good breakfast and helpful friendly staff,
James, ie3 night romance trip
Exceptional 10.0
This was my 3rd stay. With Sugar Oalm Grand Hillside. . I was given complimentary breakfast and drinks at the lounge for being a returned guest. It was truly a pleasant surprise.. Thank you for making my stay warm and memorable
Jill, sg2 night trip with friends
Exceptional 10.0
Young and friendly staff, great service.
Sugar Hill Palm offers a very good quality room service, the morning breakfast buffet is very good... with the best Guava juice I've ever tasted! The very young staff is friendly and reliable, the resort is in a central place of the town, great stay.
Michele2 night romance trip

Sugar Palm Grand Hillside, Karon

Is the description of this hotel not correct? Tell us