Sugar Palm Grand Hillside, Karon

Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.

Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.

Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.

IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....