MUR Hotel Neptuno Gran Canaria - Adults Only

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

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Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Maspalomas Dunes

8.4/10 Very good

380 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria, 35100
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Separate sitting area
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Maspalomas Dunes - 27 min walk
  • Yumbo Shopping Center - 4 min drive
  • Puerto Rico Beach - 21 min drive
  • Playa del Cura - 20 min drive
  • Amadores Beach - 17 min drive
  • Lago Taurito Water Park - 20 min drive
  • Playa de Mogan - 22 min drive
  • Mogan Port - 22 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 33 min drive
  • Airport shuttle (surcharge)

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

4-star hotel
Consider a stay at MUR Hotel Neptuno Gran Canaria - Adults Only and take advantage of a free breakfast buffet, a round-trip airport shuttle and a poolside bar. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, Ayurvedic treatments or a manicure/pedicure. Enjoy international cuisine and more at the two on-site restaurants. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • A 24-hour front desk, tour/ticket information and luggage storage
  • Massage treatment rooms, a lift and a gift shop
  • Guest reviews speak well of the pool, helpful staff and overall condition
Room features
All guest rooms at MUR Hotel Neptuno Gran Canaria - Adults Only have perks, such as air conditioning and separate sitting areas, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge).
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • Flat-screen TVs with cable channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 171 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Arcade/games room
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All-inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Dining

Restaurante – On-site buffet restaurant.
La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.
Sotavento – On-site piano bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Mur Neptuno Gran Canaria
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at MUR Hotel Neptuno Gran Canaria - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.
Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?
Have fun with activities such as cycling, hiking and parasailing, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade.
Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there are 2 on-site restaurants, featuring international cuisine and pool views. Nearby restaurants include The Red Cow (3-min walk), Sparkles Showbar (3-min walk) and Pirates (3-min walk).
Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?
MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 8 minutes' walk from Kasbah Shopping Center. Travellers say that this hotel is in a good location.

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

8/10 Very good

Susan, 5-night trip
Verified Expedia guest review

8/10 Very good

Gym in veryy poor condition for a 4 star hotel. Just needs some money spent on it as machines are old and some dont work. Is a good space so a bit of investment would increase the overall feel of the hotel greatly. Staff are great and what makes the hotel. Food and pool areas are kept well Room saves old and unreliable
Andrew, 7-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Good as always!
Stayed here several times, nice friendly 4 star with a good location & mixed adult only crowd old/young/straight/gay and not overly dominated by any one nationality. Pool area well maintained and room for everyone, no rowdy behaviour and comfortable beds. Food is of a good standard with plenty of options all buffet style. Rooms fairly standard but clean and well kept. The back gate opens directly into the Yumbo shopping/bar area and there can be some noise late into the night but didn’t disturb us and realistically anyone choosing this location is probably wanting to be in the thick of the night time action!
8-night trip
Verified Hotels.com guest review

8/10 Very good

MUR Hotel
A hotel with a good shopping location, average food and service, but disappointed with the room itself and sleep-comfort level for the reviews and rating of the hotel given. I would try something else on my next visit.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Great location , nice to have a pool facing room
Richard, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Trevor, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Short winter break at Neptuno
Good service from staff in general from checking to room service. Decent sized rooms. Maria is very attentive at breakfast & dinner. Food in general is good with a variety of mains which probably justifies its 4 stat status. A couple of negatives - can hear the music until the early hours from the room balcony’s & the gym needs some TLC as a lot of the machines need replacing and are unusable. A tidy hotel overall.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The property was located very well for access tonthe Yumbo Center withba back entrance stright into it! If you are physically challenged or need a wherl chair... DO NOT STAY HERE! We had to help a wheep chair yser many times during our weeks stay!
Simon, 7-night romance trip
Verified Expedia guest review