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MUR Hotel Neptuno Gran Canaria - Adults Only

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Flat-screen TV
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Maspalomas Dunes

8.4/10 Very Good

385 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $153
Price available on 12/13/2022
Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria, 35100

Room options

About this area

What's nearby

  • Maspalomas Dunes - 27 min walk
  • Yumbo Shopping Center - 5 min drive
  • Maspalomas Lighthouse - 11 min drive
  • Puerto Rico Beach - 22 min drive
  • Playa del Cura - 20 min drive
  • Amadores Beach - 17 min drive
  • Lago Taurito Water Park - 20 min drive
  • Mogán Beach - 22 min drive
  • Mogan Port - 22 min drive

Getting around

  • Gran Canaria Airport (LPA) - 35 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Martel House - 2 min walk
  • L'italiano - 2 min walk
  • Restaurante Pizzeria Centrum - 3 min walk
  • Skansen - 3 min walk
  • Mana 264 - 3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

A great choice for a stay in San Bartolome de Tirajana, MUR Hotel Neptuno Gran Canaria - Adults Only features an airport shuttle. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials, or aromatherapy. An outdoor pool, a poolside bar, and a 24-hour fitness center are other highlights at this upscale hotel. Fellow travelers like the pool and helpful staff.

All inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 171 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

Restaurante - Onsite buffet restaurant.
La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.
Sotavento - Onsite piano bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Mur Neptuno Gran Canaria
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?
As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on Dec 13, 2022 start from $153, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at MUR Hotel Neptuno Gran Canaria - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.
Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?
Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna.
Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?
Yes, there are 2 onsite restaurants, featuring international cuisine and pool views. Nearby restaurants include The Red Cow (3-min walk), Sparkles Showbar (3-min walk), and Pirates (3-min walk).
Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?
MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 8 minutes' walk from Kasbah Shopping Center. Travelers say this hotel is in a good location.

Overall score and ratings

8.4

Very Good

8.7/10

Cleanliness

8.9/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Fair

No, thanks
The location is amazing, Hotel falling apart, rooms need a touch-up, everything is old, but not antique or chic just old, food we have been there 9 nights even I don’t remember any single delicious food, Yes they have cost issue but you cant give last night salad in next day morning. + 2 cockroaches in the food area. Drinks I got sick and tired of drinking in paper cups beside the pool, Chargeable safe box? 2 euro for every single day after paying 2300 euros, wowww different mentality Reception I think they are under pressure, I called and ask their help we couldn’t communicate with one restaurant, just he needs to translate a 5-second voice record, Answer is I am busy, you have to come to here, I can’t help you over the phone, Alright, alright easy champ, But the F&B staff were brilliant, happy, and helpful.
9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Hotels.com guest review

8/10 Very Good

Susan, 5-night trip
Verified Expedia guest review

8/10 Very Good

Gym in veryy poor condition for a 4 star hotel. Just needs some money spent on it as machines are old and some dont work. Is a good space so a bit of investment would increase the overall feel of the hotel greatly. Staff are great and what makes the hotel. Food and pool areas are kept well Room saves old and unreliable
Andrew, 7-night romance trip
Verified Ebookers guest review

10/10 Exceptional

Good as always!
Stayed here several times, nice friendly 4 star with a good location & mixed adult only crowd old/young/straight/gay and not overly dominated by any one nationality. Pool area well maintained and room for everyone, no rowdy behaviour and comfortable beds. Food is of a good standard with plenty of options all buffet style. Rooms fairly standard but clean and well kept. The back gate opens directly into the Yumbo shopping/bar area and there can be some noise late into the night but didn’t disturb us and realistically anyone choosing this location is probably wanting to be in the thick of the night time action!
8-night trip
Verified Hotels.com guest review

8/10 Very Good

MUR Hotel
A hotel with a good shopping location, average food and service, but disappointed with the room itself and sleep-comfort level for the reviews and rating of the hotel given. I would try something else on my next visit.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Great location , nice to have a pool facing room
Richard, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Trevor, 6-night trip
Verified Hotels.com guest review