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Mercure London Staines-upon-Thames Hotel, Staines

3-starThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Thames StreetStainesEnglandTW18 4SJUnited Kingdom

Riverfront hotel with 2 bars/lounges, near Thorpe Park
  • Free WiFi and free parking
Fantastic service
Great location
Value for money
Fairly good value for money
Amenities are not the best
99See all 99 reviews
From 758 reviewsTripAdvisor Traveller Rating

Mercure London Staines-upon-Thames Hotel, Staines

from $87
  • Classic Double Room
  • Classic Room
  • Classic Room (Family)
  • Room
  • Privilege, Double Room

At a glance

Key facts

Hotel size

  • This hotel has 88 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed *

  • 1 per room


  • Free WiFi in rooms



  • Free self parking (limited)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
Working away
  • Business center
  • One meeting room
  • 24-hour front desk
  • Laundry facilities
  • Safe-deposit box at front desk
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Riverside Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Lounge Bar - Onsite bar.

Mercure London Staines-upon-Thames Hotel, Staines’s small print

Also known as

  • Hotel Staines-upon-Thames
  • Mercure Thames Hotel Staines
  • Mercure Hotel Staines-upon-Thames
  • Mercure London Staines-upon-Thames
  • Mercure London Staines-upon-Thames Hotel
  • Mercure Staines-upon-Thames
  • Mercure Staines-upon-Thames Hotel
  • Staines-upon-Thames Hotel
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Late check-out can be arranged for an extra charge of GBP 50

Rollaway beds are available for GBP 10 per night

Full breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

Pets are allowed for an extra charge of GBP 10 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Mercure London Staines-upon-Thames Hotel, Staines


  • Thorpe Park - 2.3 mi / 3.7 km
  • Runnymede - 3 mi / 4.8 km
  • Frogmore House - 5.8 mi / 9.4 km
  • Windsor Castle - 6.3 mi / 10.2 km
  • Legoland - 7.6 mi / 12.2 km
  • The Lightbox - 9.3 mi / 15 km
  • Eton College - 7.9 mi / 12.8 km
  • Brooklands Museum - 8.1 mi / 13 km

Getting around

  • London (LHR-Heathrow) - 16 min drive
  • London (LGW-Gatwick) - 49 min drive
  • Staines Station - 10 min walk
  • Egham Station - 8 min drive
  • Chertsey Station - 9 min drive
  • Free self parking
  • Limited parking

Recent reviews

Good 7.0 From 99 reviews

Mercure London Staines-upon-Thames Hotel, Staines
Very Good8.0
Good, centrally located hotel, friendly staff
The location in downtown Staines cannot be beat. The staff were very friendly and helpful. And the room had lovely views over the Thames, and balcony which must be lovely in the summer. The one issue is that the building is very old, and really could do with being upgraded. In order to get to the rooms, you have to go up and down various half staircases in order to get to the rooms - there is no elevator. This is not an issue for me, but for my elderly mother, it was a little more difficult. In addition, the room itself was very cold. The hotel provides a plug-in electric heater, in addition to the central heating, which definitely helped. The private car park is a definite bonus, particularly in central Staines.
Danielle, us1 night family trip
Mercure London Staines-upon-Thames Hotel, Staines
Wonderful room and an amazing view
MR HAYWOOD, us1 night trip with friends
Mercure London Staines-upon-Thames Hotel, Staines
Ok but needs a makeover and a proper chef!
OK hotel but avoid the curry
Alan, us1 night business trip
Mercure London Staines-upon-Thames Hotel, Staines
Not a Great First Impression, But Overall OK :)
We arrived in the middle of a rainstorm. The hotel has limited parking and the lot was full. There was water in the hotel lobby and it generally felt wet. The stairs creaked badly when we walked up to our room. First impression was, "What have we gotten into?" Then it got better - the room was wonderful with a modern bathroom and a door that opened out onto the Thames river. The hotel is located a block away from shopping and restaurants, so we walked to all of our meals. We had a wonderful romantic walk along the Thames for our last evening in England. The hotel lobby and common areas need attention, but the room itself was great. We ended up having to park in a city parking lot for a total of 20 dollars over two days - not terrible, but not great either.
dayne, usRomance trip
Mercure London Staines-upon-Thames Hotel, Staines
Very Good8.0
Middle of the Road
Pros: Nice river view. Good food. Clean room. Reasonable price. Airport bus (#441, 4Euros) 2 minute walk (1 hr ride.) Cons: Old building that needs some major remodel. Definitely feel worried walking down the halls. Paint is dirty, etc.
kristi, usRomance trip

See all reviews

Mercure London Staines-upon-Thames Hotel, Staines

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