All hotels in Boca del Rio, Veracruz, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Castelo Hotel Boca del Rio, Boca del Rio

4 stars4 stars
Av Las Americas 241Boca del RioVER94299Mexico, 866-209-9122
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.3 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Food
Delicious food
227See all 227 Hotels.com reviews
From 76 reviewsTripAdvisor Traveller Rating

Castelo Hotel Boca del Rio, Boca del Rio

Hotel Info: 866-209-9122

from $47
  • Standard Room, 1 King Bed
  • Standard Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 141 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

  • Extended parking

Other information

  • Smoke-free property

Also known as

  • Castelo Boca del Rio
  • Castelo Hotel
  • Castelo Hotel Boca del Rio
  • Hotel Castelo
  • Castelo Hotel Veracruz/Boca Del Rio, Mexico

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 162.07 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast on weekdays (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 2920
  • Conference space size (meters) - 271
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2006
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Castelo Hotel Boca del Rio, Boca del Rio’s small print

Also known as

  • Castelo Boca del Rio
  • Castelo Hotel
  • Castelo Hotel Boca del Rio
  • Hotel Castelo
  • Castelo Hotel Veracruz/Boca Del Rio, Mexico

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 162.07 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 227 reviews

Castelo Hotel Boca del Rio, Boca del Rio
Excellent4.0 / 5
Great location, conveniently located
Very convenient to every king of store, restaurant, bars, banks. Nicest are in the Veracruz Metropolitan Area
1 night business trip
Castelo Hotel Boca del Rio, Boca del Rio
Poor1.0 / 5
Terrible overnight staff, look elsewhere
My middle of the night arrival was received by the front desk staff as a nuisance even though they took over twenty minutes to check me in and had me come back inside the reception after I checked in to allow access to their garage. I would have been much better received at another hotel however I was hoping I would be treating better as I made my reservation at Castello. It turned out to be a complete joke since I pulled in. The hotel seems dated and the staff is very arrogant and unfriendly. The beautiful exterior and good location brought me in but I will never stay here again.
1 night business trip
Castelo Hotel Boca del Rio, Boca del Rio
Outstanding5.0 / 5
Near beach, shopping, clubs. Careful with the food
Hotel is showing its age a bit. It has been modernized, but the old bones come through in places. Rooms are clean, modern, and well appointed. We had a light dinner in restaurant in lobby. Within a few hours, my girlfriend was vomiting for the entire night and into the next day--shrimp cocktail on lettuce. Always be careful with the food in Mexico--even in 5 star facilities. Only eat piping hot food and only drink from bottles.
1 night romance trip
Castelo Hotel Boca del Rio, Boca del Rio
Good3.0 / 5
The pool was terrible
We arrived and requested a handicap bathroom which they had a special room for it, but unfortunately that room it was located next to air conditioner and fans very noise we couldn't sleep all night the next day I requested to move to another room with a handycap bathroom they didn't have any rooms. I was very disappointed didn't offer anything in exchange we really needed it a a handycap bathroom for my Dad. I was very disappointed.
1 night family trip
Castelo Hotel Boca del Rio, Boca del Rio
Good3.0 / 5
Accosted at Castelo
I and my friend booked a double bed room here at Castelo. We went to veracruz to visit our friend and to join in the Carnival festivities when i booked the room I added my friend and myself to the room for privileges to stay there. I went out for the night and came back at 3am and I was accosted by the hotel staff and security telling me that I nor my friend were not on the list and we had to leave. After pulling out my phone and proving that I booked the reservations and had keys they let me go but still would not let me friend go and commenced giving him a hard way and started to drag him by his arms from the hotel and demanded that I pay them to allow him into the hotel. I gave in to paying them because it was 3am and i was extremely tired from being out partying and having to argue but I have never been more insulted in my life and will not be staying at this hotel again. I have stayed here in the past and never had an issue but after this incident I will not stay again.
1 night trip with friends

See all reviews

Castelo Hotel Boca del Rio, Boca del Rio

Is the description of this hotel not correct? Tell us