Sugar Marina Resort - ART - Karon Beach

The hotel was very comfortable and clean. Staff was super friendly and accommodating. Room service was delicious, pool was great for families, and it's very close to the beach.

This hotel is overrated. Looks more like a motel 6. A little bad smell inside. Bathroom inconveniently placed inside of a room. We had to bother the guys inside that room to get into bathroom. Reception didn't speak english. The placed is advertised as a resort but is not really a resort. Just an ugly motel

We loved our stay here. It is a 3 or4 minute walk from the beach. For some reason I thought it was right on the beach so I was surprised, but I probably just did not read the reviews (or read so many I forgot!!). Anyway, it was super easy to get there whenever we wanted so it wasn't an issue. (By the way, treat yourself to a chair and an umbrella at the beach. Only 100 bhat/day - or about $3 US. Totally worth it.) Check in was fantastic. The guys were super nice and friendly and escorted us up to our rooms. Room temperature was easily adjusted. The beds were firm, but very comfy. We ate a great breakfast everyday and included Western and Thai selections. Our rooms (adjoining for a family of 5) were very large and we had a balcony overlooking the pool. The pool area could be better. It is not lit at night so slightly dangerous as the steps down into the pool are quite large. It is nice to come back to that late evening swim after sunset. My only complaint was that our first morning there, we put the sign on to please make up the room now. When we got back after lunch for a break, it wasn't done. When the housekeeper did come to do it, we asked for 5 minutes so we could get our stuff together and get out. She obviously wasn't happy with us, but she was the only staff member who was ever less than friendly. I would totally stay here again. Loved it.

Nice hotel to spend night, room was small for three adults. The third guest has no bed, just a sofa to sleep in.

The two good things about this hotel are: location to the beach (literally 2 minutes walk) AND location to shops, food, etc. There also was free drinks on the first to nights, but none on the third. The third night my room was not also cleaned. Other than that I WOULDN'T stay here again. We didn't get a pool room (bad choice) so we were in back by the air conditioner or something that made NOISE all night long. The bathroom was nice, however the TUB was dirty, so it was not used. The pool was beautiful as well and my son enjoyed the kids slide and pool as well as the small park area. Customer Service is not great, as I asked for a late checkout because I was doing an all day tour and I was told my room was booked and the hotel was full. I then proceeded to book another day through expedia.com and was told if I did so I'd have to be moved to another room. So i spent all night packing despite having to be ready at 6 am for the tour. Got back around 330p and was put in THE SAME room to take a shower. Several other customers also had issues (no wifi, etc.) and I hope they too write a review. I didn't use WIFI because i brought a THAI SIM. Anyways I wont be staying here again. Oh and the overpriced breakfast is not great at all. I ate at the local shops the next two days.

We had a pool access room. I would highly recommend getting a pool access room (in fact that is the only room I would hire). Everything was lovely and clean and modern. Pool was beautiful. Position of hotel was not beachfront but across the road. Perfect. In my view it was in the best position on Karon Beach! It was also close to lots of restaurants and shops (with a number of 7/11s very close by) The buffet breakfast was big and lovely. My only complaint would be that the food was often a bit cold. If the food was a bit hotter it would be excellent. I would highly recommend this hotel and would stay here again if holidaying back at Karon. The value of this hotel was unbeatable.

Breakfast ok. Shower water flow no so good, sound proof no good

Very clean and well situated walkable to beach and great eating out options

The room was ok, they need just need to put more than 1 roll of toilet paper in rooms. Having no restaurant to go to at night was a bumber as you don't always feel like walking the streets. Apart from that they were good.

Pros: location was good. Surrounded with many shops. And it's walking distance to karon beach. Big clean room. Neat and tidy. WiFi is strong. But it will sometimes logged off by itself. Love the concept of the hotel.. Very artsy fartsy! Cons: The bed feels like twin bed combined into one. Pillow too soft for me. it's noisy with loud bands nearby the hotel during night time. You can hear it especially if your room is near the roadside. Room door is a little too thin. Can hear noises outside your door. It's sad that my room doesn't have view. It's facing another rooms. Balcony in my room is not wide as compared to the one opposite. It has table and chairs and clothes rack at their balcony. Aircon sometimes inconsistent. The downside is the hotel is a smoke free property. They have designated smoking area near the lobby. Overall its a good stay! I feel safe around the area. Probably would come back to stay. Because its so convenient.