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Protea Hotel by Marriott Kampala, Kampala

4 stars
4 Elgon TerraceKololo, Kampala9421Uganda, 855-239-9485
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Excellent4.0 / 5
Location
Great location
Service
Fantastic service
Food
Food is all right
27See all 27 Hotels.com reviews
From 198 reviewsTripAdvisor Traveller Rating

Protea Hotel by Marriott Kampala, Kampala

Hotel Info: 855-239-9485

from $155
  • Junior Suite
  • Executive Suite
  • Room, Garden View
  • Suite, 1 King Bed
  • Room, City View
  • Standard Room, 1 Double Bed
  • Standard Room (Rear Facing)

At a glance

Key facts

Hotel size

  • This hotel has 70 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 4 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Resort fee included

Also known as

  • Kampala Protea Hotel
  • Protea Kampala

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: USD 2.00 per person, per night

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Ecotours nearby
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 6
  • Conference space
  • Meeting rooms 6
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Protea Hotel by Marriott Kampala, Kampala’s small print

Also known as

  • Kampala Protea Hotel
  • Protea Kampala

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: USD 2.00 per person, per night

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 27 reviews

Protea Hotel by Marriott Kampala, Kampala
Good3.0 / 5
Nice staff, but.....
The staff were very nice, and my complaints should not reflect badly on them. However, the internet connection was terrible, it kept cutting in and out (as others have said in their reviews, so this is not yet fixed). Even the Ugandans attending the meeting complained and said it is not hard to get good internet service in Kampala and the poor connection suggestions the hotel is not on top of this. They also do not really have any good places to site outside of the room where you can plug-in a computer to work (no place to plug-in at the restaurant and in the lobby I had to sit at the desk of the hotel staff desks to plug-in). The location is a on a quiet, non-commercial road and there do not seem to be any stores within walking distance. In addition, they charge $63 US for airport transportation, when it would only cost $40 US from a regular taxi - a 60% increase in cost seems a bit much. Finally, although the rooms were fine, there was no Refrigerator and considering the cost was $285 (including taxes) it seems more amenities should be included.
1 night business trip
Protea Hotel by Marriott Kampala, Kampala
Excellent4.0 / 5
Overall, customer service cooperative, okay stay.
The duvet looked threadbare and scary!
2 night business trip
Protea Hotel by Marriott Kampala, Kampala
Outstanding5.0 / 5
Great convenient hotel
I stayed at the Crossroads hotel for 3 weeks on business. The hotel is convenient to the downtown area. The Copper Pot restaurant is mediocre but close by is Mama Mia which has great food, and mostly expats.
1 night business trip
Protea Hotel by Marriott Kampala, Kampala
Good3.0 / 5
Not For Me
I wouldn't be fair if I didn't say that the staff was warm, polite and as helpful as they could be under the circumstances; but the hotel is on a very small plot of land, surrounded by a "secure parameter" which was suffocating. Also, don't expect the room to have hot water and AC...sometimes the rooms have neither...nothing like a long day at work and an ice cold shower -- I suppose you miss the AC less that way
1 night business trip
Protea Hotel by Marriott Kampala, Kampala
Outstanding5.0 / 5
Great value for price! I would come again.
The staff was super friendly and accommodating. The rooms are comfy although it was annoying not to have a shower curtain/door - water splashed all over the bathroom every time I showered. The hotel's restaurant is quite good and has a lot of options. The breakfast buffet is also delish. I would come again.
2 night business trip

See all reviews

Protea Hotel by Marriott Kampala, Kampala

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