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Overall score and ratings

7.4

Good

7.3/10

Cleanliness

7.3/10

Staff & service

3.0/10

Amenities

7.3/10

Property conditions & facilities

8/10 Very good

Nabil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good experience
Excellent check-in however room was very dusty and at one point the light in the room didn't work.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent retreat from the bustle of Marrakesh
This was our second stay here, after 10 days at the start of 2017. This was a shorter visit, two days only, but once again we had a lovely time. The rooms are spacious and good value (we stayed in the Royal Suite last year and the Junior Suite this time around). The pool is great for kids - and adults - as it's heated, something which many pools in Morocco aren't. There's nice grounds with lots of roses, in addition to a separate jacuzzi, table tennis table, Touareg-style tent, and even a putting green with four holes on. Breakfasts are good, though get a bit samey after a few days (like much of Morocco). Lunch/dinner menu isn't extensive, although the food is decent enough. You can also buy wine/cocktails/beer at reasonable prices as well. The staff, in particular Nasir & Yousef, are great & very friendly. The location is good if you want to get out of the hustle and bustle of central Marrakesh. It's probably a 15-20 min car ride into the centre of town, but that's what we wanted. There's not much else around though so be prepared to sort taxis if you don't have a car. There's good access to the Atlas mountains, and the Ourika Valley is another highlight for us (spectacular gorge with a river running down it, dotted with nuts restaurants and framed by the High Atlas). All in all a great place & one we'll return to again in future!
Verified Hotels.com guest review

10/10 Exceptional

Great hotel with friendly staff
Brilliant hotel and well trained staff who will go beyond and above to serve you. The breakfast was nice as that's all I had from the hotel. The only down side is that the hotel is so far away from Marrakech and unless you have your own transport I wouldn't recommend it as a taxi to Marrakech would cost 250 MAD. Otherwise it's little hidden gem and would definitely go back. Thank you Yusuf for helping me throughout my stay and the rest of the staff.
1-night trip
Verified Ebookers guest review

10/10 Exceptional

Amazing stay
I've stayed in lots of nice hotels before all over the world and the service here was truly 5 star I've never bothered to write a review before but I needed to for the Rose Sultan. Believe the reviews and believe the pictures, the hotel is stunning Thank you for making my stay so pleasurable
Gavin, 3-night trip
Verified Expedia guest review

2/10 Poor

Rien je n’ai pas été car vous avez annulé le voyage il y a 5 mois et vous ne me rembourser pas une honte
3-night trip
Verified Expedia guest review

2/10 Poor

6-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

2/10 Poor

AWFUL GO AWAY
Run fast from there NO CUSTUMER SERVICE
6-night romance trip
Verified Hotels.com guest review

6/10 Good

La chambre n'était pas très propre, poussière etc Coffre fort ne fonctionnait pas Très peu de personnel ( 1 personne faisait tout) Bref pas digne d un 5*
2-night trip with friends
Verified Hotels.com guest review