Serena Beach Resort and Spa

Photo gallery for Serena Beach Resort and Spa

Primary image
Outdoor pool
Outdoor pool
Premium bedding, down comforters, free minibar items, in-room safe
Premium bedding, down comforters, free minibar items, in-room safe

Overview of Serena Beach Resort and Spa

VIP Access

Serena Beach Resort and Spa

4.0 star property
Mombasa beachfront hotel with spa and outdoor pool

9.0/10 Superb

134 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is $164
Price available on 9/2/2022
Map
Shanzu Beach, Mombasa, Mombasa County, 90352
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Bamburi Beach - 2 min drive
  • Nyali Beach - 27 min drive

Getting around

  • Vipingo (VPG) - 42 min drive
  • Mombasa (MBA-Moi Intl.) - 116 min drive
  • Ukunda (UKA) - 122 min drive
  • Airport shuttle (surcharge)

About this property

Serena Beach Resort and Spa

4-star hotel by the sea
Take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a swim-up bar at Serena Beach Resort and Spa. With a private beach, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body treatment, or a body wrap at Serena Maisha, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. The health club offers yoga classes and aerobics classes; other things to do include sailing, surfing/body boarding, and snorkeling. Stay connected with free WiFi in public areas, and guests can find other amenities such as a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with a swim-up bar
  • Free self parking
  • 4 outdoor tennis courts, limo/town car service, and a front desk safe
  • Coffee/tea in the lobby, an elevator, and express check-out
  • Guest reviews speak highly of the dining options and helpful staff
Room features
All 164 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with designer toiletries and separate tubs/showers
  • 21-inch LCD TVs with premium channels
  • Wardrobes/closets, balconies, and mini fridges

Languages

English, French, German, Italian, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 164 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 6:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Racquetball/squash
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Fishing
  • Ecotours nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference center (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 5 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English
  • French
  • German
  • Italian
  • Swahili

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill - Onsite seafood restaurant.
Makuti Bar - Onsite bar.
Nyota Terrace - Onsite cocktail bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way, maximum occupancy 3)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Overall score and ratings

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.5/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Beautiful serene place to relax with Family, Great hospitality from reception to room service and care to exceptional staff at the restaurant. We really enjoyed our time at this Serena. Have stayed at Serena Nairobi,,,this outdid it. Great service! Beautiful beaches, outdoor and swimming pool.
Samuel, 4-night family trip
Verified Expedia guest review

6/10 Good

Jama, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful resort. Great food. Lovely service and amazing spa.
nahla, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spa
FREDRICK, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tom, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

George, 14-night trip
Verified Hotels.com guest review

8/10 Very Good

Beautiful ambiance
The hotel has a beautiful ambiance. Beautiful scenery. However, it is a little bit old. We had incidents with our toilet flooding. But the staff was accommodating and fixed the issue instantly. Overall, beautiful experience.
Helen, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Mahaboob, 3-night trip
Verified Hotels.com guest review