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Diplomat Hotel & Business Center, Astana

4-star4 stars
29/1, D. Kunayev StreetAstana010000Kazakhstan

4-star hotel in Astana with 2 restaurants, spa
  • Free WiFi and free parking
Good7.6
Location
Great location
WiFi
Good internet service
Comfort
Rather comfortable
Vibe
Decent vibe
53See all 53 Hotels.com reviews
From 162 reviewsTripAdvisor Traveller Rating

Diplomat Hotel & Business Center, Astana

from $90
  • Standard Room, City View
  • Standard Room, 2 Twin Beds, City View
  • Presidential Suite
  • Standard Room
  • Superior Room
  • Junior Suite
  • Senior Suite

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle during limited hours *

  • Train station pickup *

Parking

  • Free extended parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 721
  • Conference space size (meters) - 67
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Egyptian-cotton sheets
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 36-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping

Special features

Spa

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

La Terrazza - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

El Gaucho - This restaurant specializes in Argentinean cuisine and serves lunch and dinner. Open daily.

DIP Lounge - This rooftop bar specializes in international cuisine and serves dinner only. Open select days.

Lobby Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Fresh Bar - This bar specializes in Asian cuisine and serves light fare only. Open daily.

Diplomat Hotel & Business Center, Astana’s small print

Also known as

  • Diplomat Business Center
  • Diplomat Business Center Astana
  • Hotel Diplomat & Business Center
  • Hotel Diplomat & Business Center Astana
  • Diplomat Hotel Business Center Astana
  • Diplomat Hotel Business Center
  • Hotel Diplomat Business Center

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Buffet breakfast is offered for an extra charge of KZT 2500 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Diplomat Hotel & Business Center, Astana

Landmarks

  • Heart of Astana
  • Bayterek Tower - 8 min walk
  • Kazakhstan Ministry of Foreign Affairs - 11 min walk
  • Korme Exhibition Complex - 12 min walk
  • Keruen - 22 min walk
  • Khan Shatyr - 22 min walk
  • House of Ministries - 22 min walk
  • Singing Fountain - 23 min walk

Getting around

  • Astana (TSE-Astana Intl.) - 19 min drive
  • Astana Railway Station - 16 min drive
  • Free self parking
  • Free extended parking
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Good 7.6 From 53 reviews

Diplomat Hotel & Business Center, Astana
Exceptional10.0
The Diplomat has my seal of approval!
I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration.
Diogo, us3 night trip
Diplomat Hotel & Business Center, Astana
Fair4.0
The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again.
A Traveler, us5 night business trip
Diplomat Hotel & Business Center, Astana
Good6.0
Stull distance of internal convenience or support than other hotels in neighboring country
Joanna C., us5 night business trip
Diplomat Hotel & Business Center, Astana
Very Good8.0
Good hotel in good location
Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent. Good wifi in the rooms and lobby.
A Traveler, as3 night trip
Diplomat Hotel & Business Center, Astana
Fair4.0
VERY BAD SERVICE!!!
The worst experience I ever had in my life! I was proloning the stay everyday for the amount over 100 Eur a day & when I have asked for 1 tea bag to drink hot tea in a room in the evening- the receptionist has told me- it is not possible as we provide it only on the first day of arrival. When I have requested for the invoices & reference i have stayed in the hotel- they told me we do not provide it until I have called the manager to solve it.Moreover, during the morning breakfast, the waiter is pursuing you to ask for the room number when i was eating & did not let me enjoy my breakfast as if it was not paid by ordering the room by expedia.com & instead of solving the issue in a delicate manner, they argue and try to prove the opposite.
indira, 1 night trip

See all reviews

Diplomat Hotel & Business Center, Astana

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