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1 room, 2 adults

Diplomat Hotel & Business Center, Astana

4-star4 stars
29/1, D. Kunayev Street, Astana, 010000, Kazakhstan

4-star hotel in Nur-Sultan with 2 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Good7.4
Location
Great location
WiFi
Good internet service
Service
Fantastic service
Value
Fairly good value for money
48See all 48 Hotels.com reviews
From 167 reviews

TripAdvisor Traveller Rating

Diplomat Hotel & Business Center, Astana

from $80
  • Standard Room, City View
  • Standard Room, 2 Twin Beds, City View
  • Presidential Suite
  • Standard Room
  • Superior Room
  • Junior Suite
  • Senior Suite

What’s around Diplomat Hotel & Business Center, Astana

Landmarks

  • Heart of Nur-Sultan
  • Kazakhstan Ministry of Foreign Affairs - 11 min walk
  • Korme Exhibition Complex - 16 min walk
  • Keruen - 22 min walk
  • Khan Shatyr - 22 min walk
  • House of Ministries - 23 min walk
  • Singing Fountain - 23 min walk
  • Supreme Court of the Republic of Kazakhstan - 26 min walk

Getting around

  • Astana (TSE-Astana Intl.) - 25 min drive
  • Astana Railway Station - 22 min drive
  • Free self parking
  • Free extended parking
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle during limited hours *

  • Train station pick-up *

Parking

  • Free extended parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 721
  • Conference space size (meters) - 67
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Turkish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Egyptian-cotton sheets
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 36-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping

Special features

Spa

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

La Terrazza - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, and lunch.

El Gaucho - This restaurant specializes in Argentinean cuisine and serves lunch and dinner. Open daily.

DIP Lounge - This rooftop bar specializes in international cuisine and serves dinner only. Open select days.

Lobby Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Fresh Bar - This bar specializes in Asian cuisine and serves light fare only. Open daily.

Diplomat Hotel & Business Center, Astana’s small print

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Also known as

  • Diplomat Business Center
  • Diplomat Business Center Nur-Sultan
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  • Nur-Sultan Diplomat Hotel & Business Center Hotel
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  • Hotel Diplomat Business Center
  • Diplomat Hotel Business Center Nur-Sultan
  • Diplomat Hotel Business Center
  • Diplomat Business Center Nur-Sultan
  • Diplomat Business Center Astana
  • Diplomat Business Center
  • Hotel Diplomat Hotel & Business Center Nur-Sultan
  • Nur-Sultan Diplomat Hotel & Business Center Hotel
  • Hotel Diplomat Hotel & Business Center
  • Diplomat Hotel & Business Center Nur-Sultan
  • Hotel Diplomat Business Center
  • Hotel Diplomat Hotel & Business Center Nur-Sultan
  • Nur-Sultan Diplomat Hotel & Business Center Hotel
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  • Hotel Diplomat Hotel & Business Center
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  • Diplomat Business Center
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  • Diplomat Hotel Business Center Astana
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Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Buffet breakfast is offered for an extra charge of KZT 2500 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.4 From 48 reviews

Exceptional 10.0
The Diplomat has my seal of approval!
I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration.
Diogo, usOther trip
Fair 4.0
The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again.
us5 night business trip
Very Good 8.0
Good hotel in good location
Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent. Good wifi in the rooms and lobby.
as3 night trip
Fair 4.0
VERY BAD SERVICE!!!
The worst experience I ever had in my life! I was proloning the stay everyday for the amount over 100 Eur a day & when I have asked for 1 tea bag to drink hot tea in a room in the evening- the receptionist has told me- it is not possible as we provide it only on the first day of arrival. When I have requested for the invoices & reference i have stayed in the hotel- they told me we do not provide it until I have called the manager to solve it.Moreover, during the morning breakfast, the waiter is pursuing you to ask for the room number when i was eating & did not let me enjoy my breakfast as if it was not paid by ordering the room by expedia.com & instead of solving the issue in a delicate manner, they argue and try to prove the opposite.
indira1 night trip
Fair 4.0
Not staying at Diplomat Hotel again...
Booked a stay at Diplomat Hotel in Astana based on its location and Hotels.com reviews. Stayed there for few nights on a business trip. The hotel was a disappointment. Location is quite OK, but getting in and out of the hotel parking was not. The furniture in the room was dated and bathroom had seen better days. The towel rack was about to fall off the wall and realized that as the daily new towel was never placed on the rack. No-one did anything about the rack though. No room service menu was available in the room and the daily water bottle water was provided, unless you ordered it from room service. Service at the lobby bar was the slowest and least professional I've seen in a long time.
gb5 night business trip

Diplomat Hotel & Business Center, Astana

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