Kigali Serena Hotel

Photo gallery for Kigali Serena Hotel

Primary image
Outdoor pool
Outdoor pool
Superior Room | Minibar, in-room safe, desk, blackout curtains
Standard Room | Minibar, in-room safe, desk, blackout curtains

Overview of Kigali Serena Hotel

Kigali Serena Hotel

5.0 star property
Luxury Kigali hotel with 1 outdoor pools, connected to the convention centre

9.0/10 Superb

103 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €371
Price available on 29/09/2022
Map
Boulevard De La Revolution, Kigali, 250
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
For families
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • Heart of Kigali

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive
  • Airport shuttle (surcharge)

About this property

Kigali Serena Hotel

5-star luxury hotel connected to the convention centre
At Kigali Serena Hotel, you can look forward to free continental breakfast, a round-trip airport shuttle and a poolside bar. For some rest and relaxation, visit the sauna or steam room, and indulge in a Swedish massage, aromatherapy or a body wrap. Be sure to enjoy a meal at The Milima Restaurant, the on-site restaurant. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Limo/town car service, smoke-free property and concierge services
  • Multilingual staff, a lift and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Kigali Serena Hotel offer comforts, such as 24-hour room service and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guests reviews say good things about the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 42-inch TVs with satellite channels
  • Cots/infant beds, daily housekeeping and electrical adapters/chargers

Languages

English, French, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 148 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • 24-hour business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Swahili

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant – This restaurant serves breakfast, lunch and dinner.
The Sokoni Restaurant – On-site restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for RWF 40.0 per day
  • Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Kigali Serena Hotel
Kigali Serena
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel offer free cancellation for a full refund?
Yes, Kigali Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Kigali Serena Hotel?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on 29 September 2022 start from €371, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Kigali Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kigali Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Kigali Serena Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Kigali Serena Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Kigali Serena Hotel?
Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.
What are the check-in and check-out times at Kigali Serena Hotel?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless social distancing are available.
What is there to do at Kigali Serena Hotel and nearby?
Kigali Serena Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Kigali Serena Hotel?
Yes, there's an on-site restaurant, The Milima Restaurant. Nearby restaurants include Soko Restaurant (4-min walk), Iriba Bar and Terrace (4-min walk) and German Butchery (12-min walk).
What's the area around Kigali Serena Hotel like?
Kigali Serena Hotel is in the heart of Kigali, a short 16-minute walk from Union Trade Center.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Brenda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Patrick, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

My top choice when visiting Rwanda!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
Arthur, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

.
castro, 2-night trip
Verified Expedia guest review

8/10 Very good

Johannes, 1-night trip
Verified Hotels.com guest review

8/10 Very good

NYIRARERWA, 1-night trip
Verified Expedia guest review

4/10 Fair

It was a nice hotel but beware they charge $35 USD for an airport shuttle which I thought was free. I called from the airport and they said they would send someone in 20 mins. One hour later I called back and they said oops, someone is coming in 20 mins. She said I could take a cab but I said I didn't want to have to pay for it and would rather wait if it was free. The next day at checkout there was a 35USD charge. Very frustrating that it isn't listed online and that she didn't tell me that when I called. They were not helpful at the front desk with fixing this concern or getting a manager despite my request. I also paid the driver 20USD because I thought it was free and he took me to the genocide museum and waited for me outside for an hour. So I paid $55 USD for that airport transfer! :( Not happy!
1-night trip
Verified Expedia guest review

8/10 Very good

Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age. USB ports in the rooms would be great and the beds have seen better days. I could feel the springs digging into my hip. Lots of repairs needed with knobs, cabinet doors coming apart when you touched them. Could be an awesome hotel but not 5 star or worth the money as it currently stands.
3-night trip
Verified Expedia guest review

8/10 Very good

The air-conditioning in many rooms is not adequate. I love this hotel and have stayed there many times over the last ten years. But have noticed that other friends who stay there are leaving due to the problem of poor A/C in the rooms.
1-night trip
Verified Expedia guest review