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Mercure Hotel Wiesbaden City

Photo gallery for Mercure Hotel Wiesbaden City

Exterior
Indoor pool
Standard Room, 1 Single Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Standard Twin Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Standard Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Overview of Mercure Hotel Wiesbaden City

UNESCO Sustainable Travel Pledge

Mercure Hotel Wiesbaden City

4.0 star property
4-star hotel in Mitte with restaurant and bar/lounge

8.4/10 Very good

394 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Bahnhofstrasse 10-12, Wiesbaden, HE, 65185

Room options

About this area

What's nearby

  • In Mitte

Getting around

  • Mainz (QFZ-Mainz Finthen) - 25 min drive
  • Frankfurt Airport (FRA) - 26 min drive
  • Wiesbaden Biebrich Station - 5 min drive
  • Wiesbaden (UWE-Wiesbaden Central Train Station) - 11 min walk
  • Wiesbaden Central Station - 12 min walk

Restaurants

  • Les deux Messieurs - 2 min walk
  • Pizza Punto IT - 3 min walk
  • Sushileecious - 3 min walk
  • Der Andechser im Ratskeller - 4 min walk
  • Bei Gabriel - 4 min walk

About this property

Mercure Hotel Wiesbaden City

Located near a train station, Mercure Hotel Wiesbaden City is a great choice for a stay in Wiesbaden. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this upmarket hotel include a sauna, a snack bar/deli and a terrace. Fellow travellers say great things about the helpful staff and central location.

Languages

Arabic, English, French, German, Italian, Japanese, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 235 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 18.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch Smart TV
  • Satellite TV channels
  • Netflix
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: EUR 50.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 30 nights

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 24 for adults and EUR 24 for children (approximately)
  • Early check-in can be arranged for an extra charge of EUR 30 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Self-parking costs EUR 18.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Mercure Hotel Wiesbaden City
Mercure Wiesbaden City
Wiesbaden Crowne Plaza
Crowne Plaza Wiesbaden Hotel Wiesbaden
Mercure Wiesbaden City
Mercure Hotel Wiesbaden City Hotel
Mercure Hotel Wiesbaden City Wiesbaden
Mercure Hotel Wiesbaden City Hotel Wiesbaden

Frequently asked questions

Does Mercure Hotel Wiesbaden City offer free cancellation for a full refund?
Yes, Mercure Hotel Wiesbaden City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Wiesbaden City?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at Mercure Hotel Wiesbaden City on 20 February 2023 start from €144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Wiesbaden City?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Wiesbaden City?
Yes, cats and dogs are welcome, with a limit of 2 per room. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mercure Hotel Wiesbaden City?
Yes. Self-parking costs EUR 18.00 per day. Electric car charging is available.
What are the check-in and check-out times at Mercure Hotel Wiesbaden City?
You can check in from 3 PM - 5:30 AM. There's a charge of EUR 30 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Mercure Hotel Wiesbaden City?
No, this hotel doesn't have a casino, but Kurhaus (12-min walk) is nearby.
What is there to do at Mercure Hotel Wiesbaden City and nearby?
Mercure Hotel Wiesbaden City has a sauna and a fitness centre.
Are there restaurants at or near Mercure Hotel Wiesbaden City?
Yes, there's an on-site restaurant. Nearby restaurants include Pizza Punto IT (3-min walk), Sushileecious (3-min walk) and Der Andechser im Ratskeller (4-min walk).
What's the area around Mercure Hotel Wiesbaden City like?
Mercure Hotel Wiesbaden City is in Mitte, a short 5-minute walk from Rhein Main Congress Center and 12 minutes' walk from Kurhaus. Our travellers say that the local area is very central.

Reviews

8.4

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent
Nice, modern, spacious hotel. Quiet, relaxing and comfortable. Lots of modern amenities. No need to stay in an old hotel when this is available. Very good staff as well.
3-night business trip
Verified Hotels.com guest review

2/10 Poor

Hotel ruined by an insulting restaurant service
First of all, let me clarify that our overall rating is not on the hotel side that was correct but the restaurant of the hotel. Unfortunately it is part of the experience and it is affecting our feelings about Mercure Hotel offer and services. I cooled down but the experience with the restaurant was just insulting. First, if you do expect a vegan option not only forget this place because not only they do not propose anything serious (the Caesar Salad without the chicken and without the sauce... meaning just a green salad but charged at the price of the Caesar salad...) but also they are judging your diet and your choices in a very insulting way. I was so sorry for my daughter-in-law to be so badly considered. the worst thing when at the end of the diner we shared our frustrations we were told it was a misunderstanding on her side ... Unfortunately all the persons around the table were able to hear about this misconsideration and blaming her was insane. The second serious insult was when my son tasted his glass of Sauvignon Blanc and noted that despite very nice flavour it was very acid... "piquant" and therefore undrinkable. We called the person acting as a so-called "sommelier" and was telling us that it was not true. That all the Sauvignon were like that.... I tasted the wine of my son and i do confirm that it was realling bad and i have a enough Sauvignon Blanc in my cellar to understand that his mocking smile was actually insulting. Never again...
Manuel, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff was friendly and welcoming but the room and overall condition of the hotel was a bit disappointing. The hotel overall looks a bit tired and is in need if an update and serious renovating. Certainly not up to the standards of a 4-star hotel. 2-star maybe.
Peter, 3-night romance trip
Verified Expedia guest review

6/10 Good

Unfriendly and poor service
We stayed here together with our children. Although requested before hand and also at the note upon check-in the baby cot that was eventually placed was not in good working condition. We specifically chose this hotel because of the pool only to find out that on the day we arrived it was closed for most of the afternoon for swimming lessons. Something like this should be mentioned somewhere when booking. The staff was not very friendly and even the manager at reception responded in very short and abrupt ways. In fact, he also had no problem having an open argument with one of his staff when we stood at reception. He did end up taking the discussion to his office. Overall not very professional, happy and welcoming. No bathrobes although we asked for them repeatedly and a very cold and unwelcoming space. Given the other options we won’t be back!
Jeremy, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Wine festival stay
Had to change rooms upon check-in, due to dirty bathroom. Alina was super sweet to pick more rooms for me to see, she went above and beyond in service! The carpet has stains, but oh well. The room was in need to upgrades, which we found out at check out they hopefully will be doing in 2023. Like no carpet! Breakfast was very good with an omelette station on weekdays. The A/C was good because it was HOT in August. Busy place. Location was great for the weinfest and we will return! Parking connected to the hotel which I love. Beautiful lobby area and enclosed terrace area could use more plants. It's our 4th Mecure hotel to stay at.
2022
G, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel - convenient to everything downtown. Airconditoned - which is nice in a German hotel.
Kenneth, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was very close to city center
PATRICK, 4-night trip
Verified Travelocity guest review

10/10 Exceptional

Barghash, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was very friendly and helpful. The housekeeper who cleaned our room was especially nice and accommodating to us.
Deanna, 6-night family trip
Verified Expedia guest review

8/10 Very good

Nice stay, but B'fast overpriced
BEAT, 1-night business trip
Verified Hotels.com guest review