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Crowne Plaza Festival City, an IHG Hotel

Photo gallery for Crowne Plaza Festival City, an IHG Hotel

Exterior
Beach
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel

5.0 star property
Luxury hotel with spa, near Dubai Festival City Mall

9.2/10 Superb

752 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $122
Price available on 16/12/2022
Map
Dubai Festival City, Dubai
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Pool bar
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Dubai Festival City
  • Dubai Creek - 9 min walk
  • Dubai Festival City Mall - 1 min drive
  • City Centre Deira - 10 min drive
  • Gold Souk - 22 min drive
  • BurJuman Mall - 17 min drive
  • Dubai World Trade Centre - 14 min drive
  • Dubai Fountain - 14 min drive
  • Dubai Aquarium & Underwater Zoo - 14 min drive
  • Dubai Mall - 16 min drive
  • Burj Khalifa - 17 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 31 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 49 min drive
  • Creek Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Hard Rock Cafe - 5 min walk
  • Al Fanar Restaurant & Cafe - 8 min walk
  • Buca Di Beppo - 11 min walk
  • IKEA Dubai - 13 min walk
  • Eataly - 17 min walk

About this property

Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel is only 3.3 mi (5.3 km) from the airport and offers a shuttle (available 24 hours) for AED 214 per vehicle one-way. You can visit the spa to indulge in massages, body wraps or manicures and pedicures, and Mediterranean cuisine is served at Zaytoun, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a rooftop terrace and a poolside bar. Fellow travellers say great things about the helpful staff and location.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 316 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Step-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • Plasma television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Belgian Beer Cafe Dubai – This bar serves brunch, lunch and dinner.
Skyline Lounge – This brasserie is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Mazar Lounge – This café specialises in international cuisine and only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 112 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 214 per vehicle (one-way. Maximum occupancy 2)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City, an IHG Hotel Hotel
Crowne Plaza Festival City, an IHG Hotel Dubai
Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Frequently asked questions

Does Crowne Plaza Festival City, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Festival City, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Festival City, an IHG Hotel?
As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City, an IHG Hotel on 16 Dec 2022 start from $122, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Festival City, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Festival City, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Crowne Plaza Festival City, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Festival City, an IHG Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Crowne Plaza Festival City, an IHG Hotel?
Yes, an airport shuttle is available. The charge is AED 214 per vehicle one-way.
What are the check-in and check-out times at Crowne Plaza Festival City, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Crowne Plaza Festival City, an IHG Hotel and nearby?
Crowne Plaza Festival City, an IHG Hotel has a spa and an outdoor pool, as well as a 24-hour health club and a garden.
Are there restaurants at or near Crowne Plaza Festival City, an IHG Hotel?
Yes, Zaytoun offers al fresco dining, Mediterranean cuisine and pool views. Nearby restaurants include Hard Rock Cafe (5-min walk), Al Fanar Restaurant & Cafe (8-min walk) and Buca Di Beppo (11-min walk).
What's the area around Crowne Plaza Festival City, an IHG Hotel like?
Crowne Plaza Festival City, an IHG Hotel is in Dubai Festival City, a short 9-minute walk from Dubai Creek and 9 minutes' walk from Dubai Festival City Mall. Travellers say that the hotel is in a great location.

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very good

Only for short trips
pros are as follow : 1) breakfast is good and variety - i liked it 2) the service is quick if you request some thing to your room 3) connected to nice shopping mall , with cienema and resutaurants and caffees , and 10 mins from dubai design district , mirdif city center and airport 4) free valeet parking cons : 1) the sitting areas of breakfast outside - there were alot of birds which can eat of ur dishes if you leave the table for seconds. 2) well the lobby of the hotel is very simple compared to other 5 stars hotel in dubai and branded onces such as crown plaza , 3) the bed and below were not comfortable much and they combined two bed together to be as king size which is not as per 5 stars hotel standards. 4) the pool areas was not the best no service in the pool are and jakuze is far lil bit , towels are shorts 5) sauna and stem room next to looker room and very small 6) check out was very slow ( 15 mins waiintgn in que ) 7) servants in outside area for breakfast doe snot understand english well , the ones inside are well english speakers. 8) no bath tub salt or items 9) AC is very cold.
mohammad, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Syed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Love this place
I stay here every time we have a short trip to Dubai. Its very conveniently located near the airport as well as being connected to the Festival City Mall which has lots of shops and restaurants. The staff and service here is amazing and I always feel so well looked after. The housekeeping is so well done and always very discreet. There is always extra water provided in the rooms also.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I wish I COULD GIVE 10 STARS to this Hotel. They were amazing!!! Employees will accommodate anything you need. They go above and beyond to help you with your needs. The hotel is located in a great area close to most of the main attractions (just take the train or Uber). Breakfast is really good and have lots of options. Hotel located right next to a shopping mall (connects to the hotel) In the pool area you can see a water show right in front of shopping mall every night starting at 6:00pm and every 15 minutes after. Be nice and tip employees accordingly.
Andre, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect location close to all tourist attractions and airport. Property is amazing! Connected to a major mall.
Erica, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

I like the closeness of a decent cafe, the Belgian Cafe, with de good selection of beers and food.
Leon, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I love the breakfast
Sarogeny, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Kate, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sameena, 1-night family trip
Verified Hotels.com guest review