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Crowne Plaza Festival City, an IHG Hotel

Photo gallery for Crowne Plaza Festival City, an IHG Hotel

Exterior
Beach
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel

5.0 star property
Luxury hotel with spa, near Dubai Festival City Mall

9.2/10 Superb

766 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $132
Price available on 2/12/2023
Map
Dubai Festival City, Dubai

Room options

About this area

What's nearby

  • In Dubai Festival City
  • Dubai Creek - 1 min drive
  • City Centre Deira - 11 min drive
  • Gold Souk - 23 min drive
  • BurJuman Mall - 17 min drive
  • Dubai World Trade Centre - 14 min drive
  • Dubai Fountain - 15 min drive
  • Dubai Aquarium & Underwater Zoo - 15 min drive
  • Dubai Mall - 16 min drive
  • Burj Khalifa - 18 min drive
  • Dubai Cruise Terminal - 20 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 34 min drive
  • Al Maktoum Intl. Airport (DWC) - 50 min drive
  • Creek Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Hard Rock Cafe - 5 min walk
  • Al Fanar Restaurant & Cafe - 8 min walk
  • Buca Di Beppo - 11 min walk
  • IKEA Dubai - 13 min walk
  • Eataly - 17 min walk

About this property

Crowne Plaza Festival City, an IHG Hotel

Crowne Plaza Festival City, an IHG Hotel is just 3.3 mi (5.3 km) from the airport and offers a shuttle (available 24 hours) for AED 214 per vehicle one-way. You can visit the spa to indulge in massages, body wraps, or mani/pedis, and Mediterranean cuisine is served at Zaytoun, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a rooftop terrace, and a poolside bar. Fellow travelers say great things about the helpful staff and location.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 316 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 11 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Room amenities

Be entertained

  • Plasma television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Belgian Beer Cafe Dubai - This bar serves brunch, lunch, and dinner.
Skyline Lounge - This brasserie is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 112 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 214 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City, an IHG Hotel Hotel
Crowne Plaza Festival City, an IHG Hotel Dubai
Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Frequently asked questions

Does Crowne Plaza Festival City, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Festival City, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Festival City, an IHG Hotel?
As of Jan 23, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Festival City, an IHG Hotel on Feb 12, 2023 start from $132, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Festival City, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Festival City, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Crowne Plaza Festival City, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Festival City, an IHG Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Crowne Plaza Festival City, an IHG Hotel?
Yes, an airport shuttle is available. The charge is AED 214 per vehicle one-way.
What are the check-in and check-out times at Crowne Plaza Festival City, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Crowne Plaza Festival City, an IHG Hotel and nearby?
Crowne Plaza Festival City, an IHG Hotel has a spa and an outdoor pool, as well as a 24-hour health club and a garden.
Are there restaurants at or near Crowne Plaza Festival City, an IHG Hotel?
Yes, Zaytoun offers alfresco dining, Mediterranean cuisine, and pool views. Nearby restaurants include Hard Rock Cafe (5-min walk), Al Fanar Restaurant & Cafe (8-min walk), and Buca Di Beppo (11-min walk).
What's the area around Crowne Plaza Festival City, an IHG Hotel like?
Crowne Plaza Festival City, an IHG Hotel is in Dubai Festival City, a short 9-minute walk from Dubai Creek and 9 minutes' walk from Dubai Festival City Mall. Travelers say that the hotel is in a great location.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

nezar, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
The room and everything in it was constantly hot and damp…when I complained they said nothing was wrong and I just needed to turn down the temp on the AC. Compared to other hotels in the area, the location was bad, there was no perks like breakfast, and everything was dated and felt damp. It definitely did not feel like a five star hotel, 3.5 stars at best
Kathleen, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very Good

Only for short trips
pros are as follow : 1) breakfast is good and variety - i liked it 2) the service is quick if you request some thing to your room 3) connected to nice shopping mall , with cienema and resutaurants and caffees , and 10 mins from dubai design district , mirdif city center and airport 4) free valeet parking cons : 1) the sitting areas of breakfast outside - there were alot of birds which can eat of ur dishes if you leave the table for seconds. 2) well the lobby of the hotel is very simple compared to other 5 stars hotel in dubai and branded onces such as crown plaza , 3) the bed and below were not comfortable much and they combined two bed together to be as king size which is not as per 5 stars hotel standards. 4) the pool areas was not the best no service in the pool are and jakuze is far lil bit , towels are shorts 5) sauna and stem room next to looker room and very small 6) check out was very slow ( 15 mins waiintgn in que ) 7) servants in outside area for breakfast doe snot understand english well , the ones inside are well english speakers. 8) no bath tub salt or items 9) AC is very cold.
mohammad, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Syed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

good location
Jose, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Love this place
I stay here every time we have a short trip to Dubai. Its very conveniently located near the airport as well as being connected to the Festival City Mall which has lots of shops and restaurants. The staff and service here is amazing and I always feel so well looked after. The housekeeping is so well done and always very discreet. There is always extra water provided in the rooms also.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The breakfast was an excellent addition to the stay. Staff were very helpful.
Mary Louise, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

I wish I COULD GIVE 10 STARS to this Hotel. They were amazing!!! Employees will accommodate anything you need. They go above and beyond to help you with your needs. The hotel is located in a great area close to most of the main attractions (just take the train or Uber). Breakfast is really good and have lots of options. Hotel located right next to a shopping mall (connects to the hotel) In the pool area you can see a water show right in front of shopping mall every night starting at 6:00pm and every 15 minutes after. Be nice and tip employees accordingly.
Andre, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect location close to all tourist attractions and airport. Property is amazing! Connected to a major mall.
Erica, 6-night trip with friends
Verified Expedia guest review