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1 room, 2 adults

Futian Shangri-La, Shenzhen, Shenzhen

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
4088 Yi Tian Road, Futian District, Shenzhen, Guangdong, 518048, China

Luxury hotel with spa, near Coco Park
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,449 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Good internet service
Amenities
Great amenities

Futian Shangri-La, Shenzhen, Shenzhen

from $122
  • Deluxe Room, 2 Twin Beds, City View
  • Deluxe Room, 2 Twin Beds
  • Horizon Club Twin Room with Executive Lounge Access
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed
  • Horizon Club King Room with Executive Lounge Access
  • Executive Suite with Executive Lounge Access
  • Horizon Premier King Room with Executive Lounge Access
  • Horizon Premier Twin Room with Executive Lounge Access
  • Deluxe Suite

What’s around Futian Shangri-La, Shenzhen, Shenzhen

Top spots nearby

Recommended by this property

  • Coco Park (3-minute walk)
  • Shenzhen Convention and Exhibition Center (5-minute walk)
  • Huaqiangbei (29-minute walk)
  • Dongmen Pedestrian Street (4.1 mi / 6.5 km)
  • Splendid China Folk Village (4.8 mi / 7.7 km)
  • Window of the World (5.2 mi / 8.3 km)
  • Happy Valley (5.3 mi / 8.5 km)
  • Hong Kong Wetland Park (5.6 mi / 9 km)
  • Shenzhen Safari Park (6.8 mi / 11 km)

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 22 min drive
  • Hong Kong (HKG-Hong Kong Intl.) - 35 min drive
  • Shenzhen Station - 14 min drive
  • Shenzhen North Station - 25 min drive
  • Shenzhen Bantian Station - 27 min drive
  • Shenzhen Convention and Exhibition Center Station - 2 min walk
  • Gangxia Station - 15 min walk
  • Civic Center Station - 16 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 528 rooms
  • This hotel is arranged over 40 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details. Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • Dutch
  • English
  • German
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Chi, The Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Cafe Zen - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.

Lobby Lounge - Onsite coffee shop. Open daily.

Shang Garden - This restaurant serves lunch and dinner. Open daily.

Seventh Son - This restaurant serves lunch and dinner.

Shang Gourmet - This coffee shop serves breakfast, lunch, and light fare.

Futian Shangri-La, Shenzhen, Shenzhen’s small print

Also known as

  • Futian Shangri-La Shenzhen
  • Futian Shangri-La, Shenzhen Shenzhen
  • Futian Shangri-La, Shenzhen Hotel Shenzhen
  • Futian Shangri-La Shenzhen Hotel
  • Shangri-La Shenzhen Futian
  • Shenzhen Futian Shangri-La
  • Futian Shangri La Shenzhen
  • Futian Shangri-La Shenzhen Hotel Shenzhen
  • Futian Shangri La, Shenzhen
  • Futian Shangri-La, Shenzhen Hotel

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for CNY 409.0 per night

Buffet breakfast is offered for an extra charge of CNY 181 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 318 reviews

Poor 2.0
Bad service. No AC. Not a 5* hotel. Poor English
So I checked in with my partner into a room that was not what I had booked, having booked as photographed and described as a king bed bedroom with a separate sitting area, I was given a queen bed with a very small seating area. I was then moved rooms, to a room reeking not a little bit but pungent smell of smoke! We then finally moved into the right room, which was nice enough. However, the hotel did not seem to as many of the hotels in Shenzhen in March, have the air conditioning turned on, despite it being hot, no matter what the room would not cool down, and we woke up continually during the night. As a 5* hotel refused to turn on its air conditioning. As this is also a 5* hotel I would also expect, somewhat rude as I may sound, I would expect a reasonable level of English in the Shangri-La hotel, however, this was not the case and the service as hard as they did try was not good at all and the whole experience was not very good at all. My final comment would be on the state of the room which was good however various elements of the hotel were quite aged and tired. As I have stayed in this brand before, I am hoping this hotel is just letting the team down, but this was a horrible experience and I would never come here again! Furthermore, I will be getting a full refund from the hotel as this experience has been a complete nightmare since check in!
Gregory, gb1 night business trip
Very Good 8.0
A bit disappointed
My second time staying in this hotel, in a premiere room again. I asked the reception to send an ice bucket with two champagne glass to my room and he said no problem. Waited for 1 hour and they sent me a rubbermaid box without champagne glass. I kindly told her that I need champagne glasses and a bucket for champagne, and she said that she needs to ask another department. Waited for 45 min and no one came. Called in room dining and they said that they have to check. Waited another 15 min and since I got hungry, called in room dining again to order food and ask about my champagne glasses. They ask me to wait again while they ask again. Then they sent me two champagne glasses and a small ice bucket, the size of which I have in my room already after 30 min. Showed the guy my Moët and he later, after another 30 min, sent me the same rubbermaid with ice do I gave up. Turned out, aesthetics aside, the rubbermaid was very quick to cool the Moët. The in room dining is of good quality as always, that is a plus. But the next day since unlike the Luowu Shangri la, they do not have dim sum, they referred me to a restaurant across from the hotel, and my opinion is don’t go there, take a cab back to Luowu Shangri la or if staying to Futian, go to Wyndham Grand , Sheraton or Four seasons if you want dim sum. It was pricey with average quality dim sum, and I ordered a double boil soup for one at RMB 138, and The ingredients weren’t boiled together. That was bad.
Felix, gbOther trip
Exceptional 10.0
Would definitely visit again.
This hotel is only a one-minute walk from Exit 10 of Futian High Speed Railway Station. Good quality accommodation experience particularly the attentive and friendly staff members right from the beginning when I first entered the hotel. I would like to express my gratitude and appreciation towards the lady chef in charge of the executive lounge who devoted much time communicating with the patrons there and I would like to add that the the boulangerie and patisserie products were superb among all Shangri-las I have visited. Please only consider replacing the satay and sushi from the buffet table on 37th floor. They were all good but I think it's difficult to preserve the quality if they remain on the buffet table for some time. This hotel is a popular choice among tourists so expect to wait for a while for breakfast if you are not a guest of the executive floors. The room I stayed was nice and looked pretty new. There are several big shopping arcades nearby so you won't find it boring anyway. By the way, the pool/sauna/jacuzzi/steam bath were nice and I would strongly recommend visiting. Finally please convey a sincere thanks to the chef and all staff on 37th Floor.
hk1 night family trip
Exceptional 10.0
Old school luxury, and safe.
I stayed at a premier room at the 39th floor this time which was actually a suite. The Futian Shangri la ‘s decor is rather old school compared to nearby hotels such as Ritz Carlton and Four Seasons. Yet is old school outdated? The room was decorated with the finest materials, the hot water was instantaneous and water pressure was on point. The amenities were l’occitaine and the bed sheets were silk smooth, the duvet was light yet warm and the firmness of the bed and pillow was just right. The door separating the living area and bedroom was solid wood, which is way better than the partitions at the four seasons. When your GF is 20 years plus younger than you, while you passed out after vigorous activities, she can enjoy in room dining while watching a movie without disturbing your rest. The only complaint is that there is only two bottles of bonaqua in a suite with tea pots and coffee machine. Therefore I would recommend you to shop at the family mart 100 m from the hotel before checking in.
Felix, hkOther trip
Good 6.0
Nice facilities, but can be more guest friendly
Hotel hardware is nice, great room, nice facilities. Check in was not helpful, No explanation, just gave us the keycards. We had to ask if breakfast was included. Pool was nice, but swimming cap is mandatory. Since it’s not common for us, we didn’t brimg one, so the lifeguard grabbed some pink second-hand-left-behinds for kids for us to use. I would expect some proper lend outs from a 5 star hotel. Food was great, very telaxing environment and the free round of minibar is definitely a plus (unfortunately we realized too late).
Y.K., hkOther trip

Futian Shangri-La, Shenzhen, Shenzhen

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