2/10 Poor
Sep 8, 2023
Not impressed enough for £180 for one night!
In approx 28° the air con could barely breathe itself - I could have blown harder myself! Asked reception to check it out and they sent one member of staff who change the settings to the wrong one that heated instead of cooled when the motor started running he declared that was it working and cooling already! 20 mins later I spoke to reception again who said they would have someone look at it again while we were out at dinner. We have no idea whether anyone came or not because it was off when we arrived back about 10.30pm where room was sweltering and the windows wouldn’t open at all. Phone reception and after a discussion she proposed the Duty Manager came to see. He said it was on the wrong setting and declared that it was working even though it was barely functioning. He then offered a fan or a portable AC unit so I chose the latter. It was sitting blasting air and noise however it wasn’t cooling at all and just circulating the already warm air round the room. We turned it off and I stripped my bed of duvet and mattress cover (because of the plastic making me even hotter) and went to sleep on and off during the whole night, as did my husband! Appalling service and even though we’re have stayed here numerous times, we won’t be back.



Lindsey
Lindsey, 1-night trip
Verified Hotels.com guest review