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Pulai Springs Resort

Photo gallery for Pulai Springs Resort

Front of property
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Terrace/patio

Overview of Pulai Springs Resort

Pulai Springs Resort

4.0 star property
4-star hotel in Johor Bahru with indoor pool and restaurant

7.6/10 Good

505 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
20 km Jalan Pontian Lama, Johor Bahru, Johor, 81110

Room options

About this area

What's nearby

  • Sutera Mall - 16 min drive
  • Johor Premium Outlets - 14 min drive
  • Paradigm Mall Johor Bahru - 19 min drive
  • KSL City Mall - 28 min drive
  • Johor Bahru City Square - 28 min drive
  • Komtar JBCC - 29 min drive
  • Austin Heights Water & Adventure Park - 32 min drive
  • LEGOLAND® Malaysia - 29 min drive

Getting around

  • Senai International Airport (JHB) - 17 min drive
  • Singapore (XSP-Seletar) - 61 min drive
  • Changi Airport (SIN) - 73 min drive
  • JB Sentral - 23 min drive

Restaurants

  • Banana Cafe - 5 min drive
  • Restoran Mutiara Pulai - 6 min drive
  • Dunkin' Donuts - 7 min drive
  • Pomegranate Garden Restaurant - 7 min drive
  • Chef Henry Ribs House - 7 min drive

About this property

Pulai Springs Resort

Pulai Springs Resort is a great choice for a stay in Johor Bahru. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at The Gleneagles Terrace, which serves Asian cuisine. Other highlights at this upmarket hotel include an indoor pool, a poolside bar and a fitness centre. The pool and location get good marks from fellow travellers.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 6:30 AM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • Room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • Golfing
  • Pool table

Working away

  • Business centre
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Bike hire

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Languages

  • English
  • Malay

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Gleneagles Terrace – This restaurant specialises in Asian cuisine.
Elephant and Castle – On-site pub.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 37.10 for adults and MYR 18.55 for children (approximately)
  • Early check-in can be arranged for an extra charge of MYR 60 (subject to availability)
  • Late checkout can be arranged for an extra charge of MYR 60 (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 05 May to 12 May:
  • Bar/Lounge
  • Beach
  • Children's club
  • Fitness facilities
  • Golf course
  • Hot springs
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts

Children & extra beds

  • Rollaway beds are available for MYR 84.9 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts major credit cards. Cash is not accepted.

Also known as

Pulai Springs Resort Johor Bahru
Pulai Springs Resort
Pulai Springs Johor Bahru
Pulai Springs
Pulai Springs Hotel Johor Bahru
Pulai Springs Resort Hotel
Pulai Springs Resort Johor Bahru
Pulai Springs Resort Hotel Johor Bahru

Frequently asked questions

Is Pulai Springs Resort currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Does Pulai Springs Resort offer free cancellation for a full refund?
Yes, Pulai Springs Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pulai Springs Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pulai Springs Resort?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Pulai Springs Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pulai Springs Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Pulai Springs Resort?
You can check in from 3:00 PM - midnight. There's a charge of MYR 60 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MYR 60 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Pulai Springs Resort and nearby?
Pulai Springs Resort has 2 outdoor pools and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Pulai Springs Resort?
Yes, The Gleneagles Terrace offers Asian cuisine and poolside dining. Nearby restaurants include Dunkin' Donuts (2.5 mi), Restoran Mutiara Pulai (2.6 mi) and Restoran 113 (2.8 mi).
Does Pulai Springs Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pulai Springs Resort like?
Pulai Springs Resort is located a short 15-minute walk from Universiti Teknologi Malaysia. Travellers recommend the hotel for its quiet location.

Overall score and ratings

7.6

Good

7.4/10

Cleanliness

7.5/10

Staff & service

7.4/10

Amenities

7.1/10

Property conditions & facilities

7.7/10

Eco-friendliness

8/10 Very good

Alex, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Charn Wye, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Good service but old furnitures, poor cleaniness
The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.
1-night family trip
Verified Hotels.com guest review

6/10 Good

SITI, 1-night family trip
Verified Hotels.com guest review

6/10 Good

mohamad rezal, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pou Yee, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Noorazanlina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

ziamah, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Preview with honest
Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Zul Hilmi, 1-night trip
Verified Hotels.com guest review