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Hampton Inn & Suites Highland, Highland

2.5 stars
27959 Highland AveHighlandCA92346United States of America, 855-238-1591
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Excellent4.3 / 5
Food
Delicious food
WiFi
Good internet service
Service
Fantastic service
Cleanliness
Clean
337See all 337 Hotels.com reviews
From 463 reviewsTripAdvisor Traveller Rating

Hampton Inn & Suites Highland, Highland

Hotel Info: 855-238-1591

from $119
  • One king studio suite non smoking
  • Two queen beds larger room non smoking
  • One king larger room non smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking
  • Two queens studio suite non smoking
  • Studio, 1 King Bed, Accessible, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking
  • Studio, 2 Queen Beds, Accessible, Non Smoking
  • Two queen beds non smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • One king bed non smoking

At a glance

Key facts

Hotel size

  • This hotel has 110 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
Things to do
  • Outdoor pool
  • Ski storage
  • Fitness facilities
  • Bicycle rentals nearby
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator/lift
  • ATM/banking
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Freshen up
  • Hair dryer
Be entertained
  • Pay movies
  • Cable/satellite TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls

Recent reviews

Excellent 4.3 /5 from 337 reviews

Hampton Inn & Suites Highland, Highland
Outstanding5.0 / 5
From time we arrived to checking out it was awsum
1 night business trip
Hampton Inn & Suites Highland, Highland
Good3.0 / 5
Front desk left bad impression
The moment we stepped into the hotel to check in, the receptionist, I believe her name was Selena from what hotels.com stated, said to us that we had upgraded to a "complimentary king sized bedroom suite with a sofa bed", but we had requested for a room with 2 queens. When we had told them that we did not request for that they said to us that "since we booked through Expedia.com that [we] were given the room that was only available and that next time [we] ever book rooms we should never do it through Expedia.com because [we] wouldn't get what [we] requested." She also said that since she couldn't accomodate to our needs they would give us a rollaway bed, but only to find out they didn't have anymore. She presented herself with a smirk attitude and laughed in our faces as she handed us our room card. I could not believe how a receptionist could just act that way towards guests, I was embarrassed in front of my friends that we walked upstairs and I immediately called hotels.com to take care of the issue. I explained our situation and they called the hotel only to find out the hotel had lied to us. They switched us to a 2 queen bedroom downstairs where there were workers talking in front of our room while we were trying to sleep the second night that we were there. We didn't even bother with breakfast at the hotel as the first impression just ruined our mood of wanting to even enjoy being in the hotel. We were here for a vacation, but only stayed in the hotel when we needed to.
2 night trip
Hampton Inn & Suites Highland, Highland
Excellent4.0 / 5
Expected better
Large television however the channel line up list does not match the channels on the screen. The on-screen guide has channels one cannot access; which is strange. One has to scroll and wait until a logo appears to hopefully become aware of what channel it is. Motel 6 has better viewing set-ups.
2 night business trip
Hampton Inn & Suites Highland, Highland
Good3.0 / 5
Room not ready at check in time/indifferent staff
Requested early check in three times before check-in date and was told that they would make a note of it. Each time I called there was no note of it. Then was told to call morning of check-in date. Again there was no note. Check in time is 3:00 (we had a wedding to attend at 4:00). At 2:55 room still not ready. They had assigned a room to us and it was still not clean. We overheard a walkie talkie communication stating other rooms were available, we insisted on another room that was cleaned. If we had not spoken up I think we still would have been sitting there. Needless to say, we were late for the wedding. The bride and groom waited for us before being announced! Awful service. They really did not care. This is the first time I have ever written anything negative about anywhere we have stayed (and some of them have been pretty bad) and we never once spoke rudely to any of the front desk, so I do not know why they were so uncooperative, I guess it is because there is no other hotel in the area. Your room is not ready at check in time - terrible!
1 night trip with friends
Hampton Inn & Suites Highland, Highland
Excellent4.0 / 5
The hotel was ok: was right on the freeway.
I was born in the city of San Bernardino; wanted to see how it has progressed since I left 30 years ago., was very disappointed!
1 night romance trip

See all reviews

Hampton Inn & Suites Highland, Highland

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