Staff was extremely helpful, accommodating, speak English and nice. Great location with lots of food options around there. It’s within walking distance from the famous lake in Hanoi, church, night market and drinking street. They give u a nice breakfast. Wifi is good. The only downfall is that it’s hidden so you can’t drive right to the front door and need to go in a alley. (No cars) but it’s kind of cool because in the alleys there’s lots of foods. BUT honestly it’s nice little break from the busy roads of Hanoi. I would highly recommend staying here and would come back.