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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Casa Ticul Boutique Hotel by Lux Hotels & Residences, Playa del Carmen

3.5-star3.5 stars
5th Av Between 38 And 40th Street, Lt 08 Mz 151 Col Zacil-ha, Playa del Carmen, QROO, 77710, Mexico

3.5-star hotel with 2 outdoor pools, near Quinta Avenida
  • Free full breakfast and free WiFi in lobby
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Room
Great room
127See all 127 Hotels.com reviews
From 889 reviews

TripAdvisor Traveller Rating

Casa Ticul Boutique Hotel by Lux Hotels & Residences, Playa del Carmen

from $45
  • Standard Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Suite, Garden View
  • Standard Room Double Bed
  • Master Suite

What’s around Casa Ticul Boutique Hotel by Lux Hotels & Residences, Playa del Carmen

Landmarks

  • In Gonzalo Guerrero
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach Club - 6 min walk
  • Playa del Carmen Maritime Terminal - 24 min walk
  • Punta Esmeralda Beach - 27 min walk
  • Plaza Las Americas - 30 min walk
  • Mario Villanueva Stadium Madrid - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

At a glance

Key facts

Hotel size

  • This hotel has 28 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon
The front desk is open daily from 7:00 AM - 11:00 PM.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 1 per room (up to 44 lbs)

Internet

  • Free WiFi in public areas

Transportation

Parking

  • No parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
Things to do
  • Number of outdoor pools - 2
  • Pool umbrellas
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Skydiving nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2007
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Picnic area
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Casa Ticul Boutique Hotel by Lux Hotels & Residences, Playa del Carmen’s small print

Also known as

  • Casa Ticul
  • Casa Ticul Boutique Koox Luxury Collection
  • Casa Ticul Hotel
  • Casa Ticul Playa del Carmen
  • Casa Ticul Boutique Hotel Koox Luxury Collection
  • Hotel Casa Ticul Playa del Carmen
  • Hotel Ticul
  • Ticul
  • Hotel Casa Ticul Riviera Maya/Playa Del Carmen, Mexico
  • Casa Ticul Boutique Koox Luxury Collection Playa del Carmen

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Pets are allowed for an extra charge of MXN 500 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.2 From 127 reviews

Good 6.0
Room and Breakfast Not as Expected
Not our first visit. Had carefully explained our room preference, and called Koox to confirm since no one at the front desk spoke English either time I called Casa Ticul. Koox confirmed our room selection both my reply via Hotels.com and phone, but when we arrived, it was occupied, leaving us with a much less desirable location. On our prior visits, breakfast was being served on the roof, but this trip, we were told it would not be available until towards the end of our stay. Those two features were what had driven us back to Ticul to begin with, so it was a major disappointment. After two days trying to get a meeting with the manager, he finally did make contact with us late the 2nd afternoon. In the end, we wound up at Le Reve for the remainder of our vacation.
Earl, us7 night romance trip
Exceptional 10.0
Love this place
Our third time staying here, always excellent service, in a nice, quiet part of 5thavenue!
Heidi, us6 night romance trip
Exceptional 10.0
Nice Location
Hotel was right on 5th avenue and was close to everything
Michael, usOther trip
Fair 4.0
Casa Ticul was not good, staying there not good
DOROTHY, usOther trip
Fair 4.0
Watch your personal belongings!
My husband and I stayed at Casa Ticul in Playa del Carmen. We were given a room with two double beds instead of the King size be we had reserved. The hotel staff told us they were out of king size beds for the night and would reclocate us on the next day. That night I removed my six rings, two of which were my engagement and wedding rings; I placed them in a small bag inside my luggage. The next day we arrived to our new room and found our luggage there (the staff had told us they would transfer it). Before leaving the hotel I was putting on my rings back (they were always inside my luggage during our stay). There, I noticed my engagement and wedding rings were missing. I didn’t recall 100% if I indeed had them with me from the start, so I didn’t mention them when we left the hotel. I wouldn’t accuse anyone if I’m not sure. When we got back home, I started looking for them. Later looking at our pictures, I confirmed I did have them on the day we arrived. Today I’m 100% sure they were stolen at Casa Ticul. When we contacted them about this, they gave us the email address for the hotel management and told us this would be the best way to submit our complaint. We have sent two emails now but no response. Please be careful with belongings if staying at this hotel.
us5 night trip

Casa Ticul Boutique Hotel by Lux Hotels & Residences, Playa del Carmen

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