Hotel Re! @ Pearl's Hill, Singapore

Modest stay for a modest price.

the worst I have had. I stayed 4 nights, staffs were very friendly and kind to help but the room was horribly dirty. there were cigarette holes on the comforter, yellow stains all over the pillow and bed sheet with 4 ants crawling all over!! ( I filmed one of the ant crawling on the bed) the bathroom was designed for wheel chair access, it was big but extremely dirty!! brown molding all over the bath tube, poorly fitted shower head that shots jet of water at nearly 90 degrees making it nearly unusable for shower. the drainage was covered with lots of dust and hair from previous occupant!! ceiling was falling apart, the furniture were nearly broken, not working TV and B&O Hi fi (really, if it doesn't work then don't put it there and please do plug in the power for electronic), dusty coffee cabinet where u can clearly see a layer of fine dust all over everything. not to mention the creepy bedside drawer, which it will open on its own suddenly. I tried closing it many times and it will just open itself unexpectedly, I used the phone cord to hold it in place but it will still opens and stretching the phone cord. u see, how could that have happened?! that's totally scary and creepy and uncomfortable to stay in that freaking room. not to mention, the poor taste in red color and dancing shadows over the headboard makes the room 200% more scary than just looking at the promotional pictures on the ad. last, the door wouldn't lock, yeah, an electronic door lock that won't lock.

Guest service agent Ana was not welcoming upon check in and when we came back from the hotel every evening, the only rare moments i caught her smiling was only to Caucasians. In my humble opinion i thought that that wasnt very professional and service-oriented and could well be labelled as racial discrimination. Was given a twin bed room upon arrival (I checked in after 5pm and I believe my requested room should have been prepared way ahead as check in was supposed to be at 2pm) which was so tiny, when i specifically requested and booked fr a king Sized bedroom, we called down to the Front Desk and Ronaldo managed to rectify this shortly (15-20min). Thank you Ronaldo. We stayed fr a total of 5 nights but Aircon in the room was leaking from 2nd day onwards, the Housekeeping staff merely chucked a piece of cloth on the floor but nothing was done to rectify the situation despite calls to feedback to the Front desk staff. My two cents is that the initiative and customer service of all hotel staffs should be worked on and improved.

The hotel is a little out the way as it is on top of a hill, however the location is still pretty central. Very easy to get to Chinatown. Unless you've already included breakfast in your room booking, would recommend going to Chinatown for breakfast; ~$10 for two people vs. $21++ per person at the hotel. There is a shuttle from 8-8 from the hotel to the Outram MRT station. Room could be cleaner; the cups in the bathroom were dirty (white toothpaste residue on the inside bottom of the cups) and the windows have hand, etc marks all over, and a bit dusty. Actually on the outside as well, all the windows could use a good scrubbing. Bed was comfy enough with choice of pillows. Service is decent. Couldn't figure out the safe; the lockout period is 15 minutes after multiple unsuccessful tries, but even after an entire day the timer countdown was still only on 11 minutes--would not recommend using the safe. No business center, even though some listings for the hotel will say there is one. As the hotel is on top of a hill it is pretty secluded from the main road, which makes the hotel pretty quiet at night so you can a good night's sleep.

I have to keep in mind for Singapore this is a budget hotel, but I was disappointed that the bathroom was covered with hair from a previous guest and there was mold on the shower wall and curtain. Despite this being a no smoking hotel we could smell cigarette smoke coming from another room and when we called nothing was done about it. The walls were thin enough that we could hear our neighbors until 4 am which didn't allow for restful sleep and when I went to check out they had attached the wrong credit card to my room and had no idea whose room they attached my credit card to. Overall I would not stay here again.