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Ontario Grand Inn & Suites, Ontario

3.5 stars3.5 stars
3333 Shelby StOntarioCA91764United States of America
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2.9 / 5
Room
Room needs to be improved
Location
Great location
Service
Service is adequate
Cleanliness
Could use a good cleaning
1629See all 1,629 Hotels.com reviews
From 267 reviewsTripAdvisor Traveller Rating

Ontario Grand Inn & Suites, Ontario

from $55
  • Deluxe Room, 1 Queen Bed
  • Family Suite, 2 Queen Beds
  • Suite, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
An adult age 18 or older must assume all liability for the booking.

Required at check in

  • Debit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 25 lb)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free extended parking

Also known as

  • Ontario Grand
  • Ontario Grand Inn
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn And Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Deposit: USD 75.00 per stay

Pet deposit: USD 75.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

In the hotel

Food and drink
  • Free continental breakfast
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa tub
Working away
  • 24-hour business center
Services
  • 24-hour front desk
Facilities
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Ontario Grand Inn & Suites, Ontario’s small print

Also known as

  • Ontario Grand
  • Ontario Grand Inn
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn And Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Deposit: USD 75.00 per stay

Pet deposit: USD 75.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.9 /5 from 1629 reviews

Ontario Grand Inn & Suites, Ontario
Poor1.0 / 5
Worst night ever!
I thought paying 76$ one night was literally a steal ended up regretting everyone bit of my stay. What hotel doesn't provide you with towels? Knowing you have a one King bed suite with sofa so they say, yet provide not one towel! The bathroom drawers were missing. Dirty cups by the drapes. An odor of cigar smoke to the room yet will be charged 500$ If you smoke! I woke up to lady on the top floor screaming pounding the bed and literally running back and fourth with a man. I have one year old what kind of place is this? I'm all for fun but you guys can't even provide a decent bed? The lady who checked me I'm obviously thought I was an idiot and didn't think I'll notice the room she gave me wasn't what we paid for. Then ended up saying we have to clean your right room don't know the wait! Best time to travel with a one year just picture my frustration. And to add to all this chaos the maid who obviously doesn't know how to clean decides to knock at our door waking my son before 8am knowing check out its at 11.. Why kind of business are you running. I told hotels.com and they were awesome. I don't believe you guys should sell rooms to your customers they would just be disappointed.. Btw the remotes were missing batteries, and remote tv not programmed. Whole in our room next to bed and covered by gorcerie bag.
1 night family trip
Ontario Grand Inn & Suites, Ontario
Good3.0 / 5
Too expensive for what you get!
It was exactly how the other reviews said it was. The tv didn't work it smelled like sewage the heater smelled terrible when it was on it desperately needed updating or at least a little love. Not the worst place I've been to but I won't stay again it's extremely over priced for what you get.
1 night romance trip
Ontario Grand Inn & Suites, Ontario
Poor1.0 / 5
By far worst hotel ever was dirty, and couldn't even get towels to shower will never stay here again not even for free...
1 night business trip
Ontario Grand Inn & Suites, Ontario
Poor1.0 / 5
Horrible stay
This hotel was the worse we had NO amenities and I mean NO... Two people checked out after checking in before me that should have been my red flag. We had to keep going to the front desk. We had 1 towel for three people and when asked for a towel they said they didn't have anymore until the maids did laundry. Well I'm showering in the morning like everyone else, several people had this problem. No ice buckets because they didn't have any more. Room was not clean. So no towels, no ice, no iron but you did have an ironing board, no soap, no hair dryer we had no toilet paper when we got in the room we asked the maids she said I had to go to front desk for toilet paper...no control for TV maintains had to turn TV on and bring control to you 1.5 hours after our request and a call back to front desk we got TV finally ...bed was saging in the middle. Also we go to the pool because we are waiting for tv and that was closed for the day but for real its been closed for a while it was filthy then the vending machine was not working either. JUST GROSS. I will never stay or recommend this hotel again and I will be calling management on monday because no one was there to complain too. The funny part is we got there early and wanted to check in but there was a $30 dollar charge for early arrive. ...When in reality they should have paid me to stay. Ohh and those photos on the website are not real there are no rooms that look like that.
1 night family trip
Ontario Grand Inn & Suites, Ontario
Fair2.0 / 5
bad,cheep,central
Fine hotel but service and maintenance was terrible
2 night business trip

See all reviews

Ontario Grand Inn & Suites, Ontario

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