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Ontario Grand Inn & Suites, Ontario

3.5 stars
3333 Shelby StOntarioCA91764United States of America, ‏‎800-491-6126
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Good3.1 / 5
Location
Great location
Room
Room is not nice
Cleanliness
Dirty
1758See all 1,758 Hotels.com reviews
From 246 reviewsTripAdvisor Traveller Rating

Ontario Grand Inn & Suites, Ontario

Hotel Info: 866-539-8117

from $65
  • Deluxe Room, 1 Queen Bed
  • Family Suite, 2 Queen Beds
  • Suite, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is 11 AM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 25 lb)

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours) *

Parking

  • Free extended parking

Also known as

  • Ontario Grand
  • Ontario Grand Inn
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn And Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

Deposit: USD 75.00 per stay

Pet deposit: USD 75.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

In the hotel

Food and drink
  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa tub
Working away
  • 24-hour business center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
Facilities
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Pillowtop mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Grand Cafe and Lounge - This restaurant serves breakfast only. Guests can enjoy drinks at the bar. Open select days.

Ontario Grand Inn & Suites, Ontario’s small print

Also known as

  • Ontario Grand
  • Ontario Grand Inn
  • Ontario Grand Hotel Ontario
  • Ontario Grand Inn And Suites

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

Deposit: USD 75.00 per stay

Pet deposit: USD 75.00 per stay

Optional extras

Early check-in can be arranged for an extra charge of USD 30.00

Late check-out can be arranged for an extra charge of USD 30.00

Rollaway beds are available for an additional charge

Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.1 /5 from 1758 reviews

Ontario Grand Inn & Suites, Ontario
Fair2.0 / 5
Comfy bed, gross uncleanliness
The room was quiet and the bed very comfortable. But the most striking memory of the experience was the extreme uncleanliness of the hotel in general. Hallway carpets are very gross. For the price, there are many better hotels in the area.
1 night family trip
Ontario Grand Inn & Suites, Ontario
Fair2.0 / 5
EXTREMELY DISAPPOINTED
I discovered this hotel 2 years ago, on my first visit thought it was amazing for the price. Convenient location, rooms were modern, spacious and very comfortable for a great price. Since then I've stayed at the Ontario Grand Inn 4-5 time all stays had been very enjoyable, until now. After checking in (which went well), as you walk down the hallway towards the elevator there are very noticeable scuffs, dents and marks on the walls and baseboards. Upon entering the room the AC was not on, went over to the unit in the wall that looked like it was broken, front casing was cracked open-coming apart, unit rocked in the wall if you touched it. Eventually discovered that there was a thermostat hidden behind the tv, strange. No remote for the television, bed sheets had small stains. The floor & wall baseboards in front of the AC were starting to pull apart as the AC had leaked multiple times & water had pooled up there. The most frustrating part of the stay was this room was in a dead zone for the hotel's "free" wifi. If you walk out into the hallway towards the elevator the wifi worked great but got no signal in the room. Walked down to the front desk multiple times to ask about it, maintenance was asked to restart the router but nothing changed and we were never able to get wifi in our room. The free breakfast in the dinning area was underwhelming, coffee, cold oatmeal, couple types of cereal and a few pastries. In past visits there was much wider selection.
1 night romance trip
Ontario Grand Inn & Suites, Ontario
Good3.0 / 5
I usually stay at this hotel when I get a room in Ontario. Its probably about my 10th time at this hotel and after this stay I might consider another hotel. The staffing was friendly but the room itself I felt wasn't ready for guest. I had to call down for another set of towels when I did put down 2 guests, had to call for a blowdryer which is a small request but I don't stay at motels and I think even a motel 6 would have had a blowdryer in the room. But this was the second room I switched to because the first room the bed wasn't made up. And I had ants in my bathroom of the second room. It was just very disappointing since I'm not used to that type of service for my rooms when I stay there.
1 night trip
Ontario Grand Inn & Suites, Ontario
Poor1.0 / 5
I wasn't to happy about my stay. We didn't an iron, remote control, hair dryer or the bucket for ice. Also the swimming pool was really dirty.
2 night romance trip
Ontario Grand Inn & Suites, Ontario
Good3.0 / 5
This place needs work
The staff were nice everyone had a great attitude. However the wrong credit card was charged, twice and I still haven't heard back from the front desk person who didn't seem to know what was going on. The cafe ran out of food by Thursday and no one seemed to know what to do about that either.
5 night business trip

See all reviews

Ontario Grand Inn & Suites, Ontario

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