6/10 Good
Mar 21, 2023
Attentive staff but improvements needed
Staff friendly and attentive when we arrived and nice room. However, for the price improvements need to be made:
- main issue -we booked a room advertised to be for 3 adults and stated was a king size bed and a single bed. We had a call on the day of check in to check it was 3 adults (as opposed to 2 adults and a child) which we confirmed was the case. When we came to check in, the "single bed" was actually a fold up camp bed with a very thin mattress which was not fit for purpose for an adult. The first night a member of our party had a terrible night with a bad back the next day. The second night we put a cushion under the part that folded which was a little better. For the price and for being advertised as an actual single bed and a room appropriate for 3 adults this felt misleading.
- when we fed back, we didn't feel this was taken on board - initially it was claimed that we were informed of this in the call the day of check in - not true, but even if it was, that still would not have been acceptable after payment was taken and on the day of checkin when too late to book an alternative place.
- the shower cubicle seemed a portable type cheap fitting. I do appreciate given the low ceilings however that space may be limited but for the price it wasnt what was expected. The shower itself while not the most powerful was a good temperature.
- could hear staff in early hours. Appreciate building limitations for soundproofing but would expect staff to be considerate of guests
Verified traveler
2-night family trip
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