B Historic Savannah, Savannah

We stayed at another hotel in Savannah before B Historic and the service there was mediocre at best. We arrived early to this one and they let us know our room wasn't ready, but held our luggage for us. We went out and then returned around 11:30am when they said our room would be ready. The system was down and we were told it would be a few minutes. We were ready to just relax so we just sat in the lobby and read for a couple of hours when at that point we were getting a bit impatient to get into our room. The system was a real challenge for them, but finally the manager just got us into a room with apologies and even went as far as to bring our luggage up herself! Truly wonderful service! The room was a good design, clean and quiet. The only comment I'd make is that the bathtub area was worn - definitely at least needed grouting around the tub to make it look better. Otherwise, though, the rest of the bathroom was big and pretty. The food at the hotel is fine, but not great. We only ate breakfast there, though, since it was their way of saying sorry for the long wait. Overall, I'd stay here again as it was not far from town and I liked both the staff and the room and lobby.

My family stayed for 3 nights. I chose the valet parking and there seemed to be a lot of confusion when requesting the car. Most times it was ready when we called but also had to wait more times than I wanted to. Hotel was in great location as we were able to walk to entertainment and restaurants. The room was adequate. Our complaint was with the AC. It was somewhat cool but never really got cold even though temp was set on 60*. The bathroom toilet constantly had to be jiggled to stop running.Overall Room 228 was OK. The staff were the most enjoyable part of the stay. All were extra nice even suggesting places to see and eat, Would stay again. I do believe B Historic could use some remodeling.

No Soap in the bathroom,

The property is seriously neglected. Paint chips on all the doorways, scuff marks on all the walls. But most disturbing was the cleanliness of the rooms. The first room we were assigned had an bloodstains on the sheets, an empty bag on the floor, ground in food or something in the carpet, and a cough drop on the floor. The last three items make it clear that no one vacuumed! And how can someone put sheets on a bed that are stained. Were they even clean? Or was someone too lazy to go get new sheets once they put them on and realized they were stained. The second room had ants in the bathroom, and food left in the refrigerator. One of the pillowcases were stained. The glass surface above the 'frige was smudge with something and had water marks...which means nobody wiped it prior to our arrival. You can tell that there is no maintenance program for the upkeep. Once/month maintenance should be touching up paint. Scuff marks on walls just need wiping with one of those Mr. Clean white wall erasers. Such an easy fix. And the housekeepers need to be trained and the supervisor needs to check the rooms behind them. To be assigned TWO dirty rooms was unacceptable and one of the front desk agents told us (at 11:54PM) that if we weren't satisfied that we could go elsewhere. Well, FD agent, I know that! But who wants to re-pack, re-park after hours of travel...Yes, FD agent, that is the solution that absolves you from any additional work. Another training opp.. for the FD staff.

Nice hotel. Would stay again. Staff was helpful