I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth.
It's all about the people and the experience they create during your stay when you are away from home.
Service at the cafe was curt and the check out was badly handled.
It was my fault that I assumed i could take away a laundry bag for my used clothing.
The front desk insisted and I paid USD2.50 each for 2 pieces.
Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own.
The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here.
I do not point fingers and therefore I do not name the individuals. The training has to improve.
I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.