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1 room, 2 adults

Grand Hyatt Guangzhou, Guangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623, China

Luxury hotel with 3 restaurants, near Canton Tower
  • Free WiFi
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From 1,083 reviews

TripAdvisor Traveller Rating

Location
Great location
Food
Delicious food
Service
Fantastic service
WiFi
Regular internet service

Grand Hyatt Guangzhou, Guangzhou

from $124
  • Standard Room, 1 King Bed, Garden View
  • Club King Room
  • Deluxe King Room
  • Grand King Room
  • Grand Twin Room
  • Club Room
  • Grand, Grand Suite, 1 King Bed
  • Grand, Executive Suite
  • Club Room, 1 King Bed, Garden View
  • Club Deluxe King Room
  • Twin Room, Room, Garden View
  • Room, 1 King Bed, View, Tower

What’s around Grand Hyatt Guangzhou, Guangzhou

Top spots nearby

Recommended by this property

  • Canton Tower (21-minute walk)
  • Canton Fair Complex (45-minute walk)
  • Beijing Road Pedestrian Street (3.1 mi / 5 km)
  • Yuexiu Park (3.5 mi / 5.6 km)
  • Shangxiajiu Pedestrian Street (4.6 mi / 7.5 km)

Getting around

  • Foshan (FUO-Shadi) - 27 min drive
  • Guangzhou (CAN-Baiyun Intl.) - 29 min drive
  • Guangzhou East Railway Station - 5 min drive
  • Guangzhou Railway Station - 8 min drive
  • Guangzhou Shipai Station - 9 min drive
  • Women and Children's Medical Center Station - 5 min walk
  • Zhujiang New Town Station - 5 min walk
  • Huacheng Road Station - 5 min walk

At a glance

Key facts

Hotel size

  • This hotel has 368 rooms
  • This hotel is arranged over 24 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2008
  • Elevator/lift
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

O Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

G Restaurant - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

The Market Cafe - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

The Penthouse - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

Grand Hyatt Guangzhou, Guangzhou’s small print

Also known as

  • Grand Hyatt Guangzhou
  • Grand Hyatt Guangzhou Hotel
  • Guangzhou Grand Hyatt
  • Grand Hyatt Guangzhou Hotel Guangzhou
  • Guangzhou Hyatt
  • Guangzhou Hyatt
  • Guangzhou Grand Hyatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 500 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Buffet breakfast is offered for an extra charge of CNY 198 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 103 reviews

Exceptional 10.0
Overall not bad
I have stayed plenty of Hyatt in China and around the world, the service of this hotel is well above average and even better than some of the Park Hyatt. The hotel is pretty old but renovated in recent years so facilities were not bad. The location is pretty good but not as good as the Park Hyatt down a few streets.
us4 night trip
Very Good 8.0
Good Stay
us4 night business trip
Exceptional 10.0
Excellent condition hotel!
The location and the view from the hotel room was amazing. The condition was fabulous! It was very clean everywhere. The staff was very nice to assist at the door. The swimming pool has three different temperature pools. The only strange thing is that the lobby is at 22nd floor and every time client need to leave the hotel has to go back up to lobby and switch to another elevator to go down to the ground floor.
Chi Fai, us1 night family trip
Good 6.0
Probably would not return
A nice location and very decent rooms pretty much make up for the absurd 22nd floor lobby which forces all guests up, only to have them transfer to another set of elevators which takes them back down to their rooms. What is inexcusable and will probably keep me from returning is an internet connection which is so slow that it is all but impossible to work from the hotel. Now a days this is not a luxury but an absolute necessity. It's nice that it's free, but I would much rather pay for it and have it work.
us4 night business trip
Good 6.0
Check-in: Everything was smooth, just when booked the hotel room, there was no notification that the pool is not available. The hotel employee was kinda arogant and didnt want to make up for that mistake, after insisted on something, he finally agreed to do something. When we came back from our city trip, there was nothing left in our room, no breakfast voucher or anything. After calling the reception we got a fruit platter served to the room. Better than nothing but that always going behind the things and that they dont do what they promise. Thats not 5* hotel like! The pool could be used at Park Hyatt around 600m from the Grand Hyatt, but need booking in advance etc. thats not relaxing. Room: The room itself is already aged, furnitures have many marks of usage. Also the electronical equipment is old. The bathroom was clean, as far as I could see. The bed was very comfortable. but there are two light left and right from the bed. And they shine red all night long, it would be okay, but its directly on your head, so its never really dark. Room delivery: we ordered water bottles to the room and took time. Around 8 min later the water was delivered. I think thats average time, but still okay. What was a bit disappointing was the coffee. A 5 star hotel offering instant coffee instead of a real coffee machine (Nespresso) is nowadays rare. Overall it was a good experience since we got good sleep
Pascal, hkRomance trip

Grand Hyatt Guangzhou, Guangzhou

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