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Comfort Hotel Kumamoto Shinshigai

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Premium bedding, desk, blackout curtains, soundproofing
Premium bedding, desk, blackout curtains, soundproofing
Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout curtains, soundproofing
Standard Twin Room, 2 Single Beds, Non Smoking | Premium bedding, desk, blackout curtains, soundproofing

Overview of Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai

3.0 star property
Chuo Ward hotel in shopping district

8.0/10 Very good

167 verified guest reviews

Popular amenities

  • Free breakfast
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bathtub
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803

Room options

About this area

What's nearby

  • In Chuo Ward
  • Kumamoto Castle - 2 min drive

Getting around

  • Kumamoto (KMJ) - 46 min drive
  • Fujisakigumae station - 17 min walk
  • Kumamoto Minami Station - 22 min walk
  • Kumamoto Station - 26 min walk


  • Pronto - 3 min walk
  • Sushi Zanmai - 3 min walk
  • Center River Nanden Shimotori - 3 min walk
  • Beer Restaurant ODEN - 4 min walk
  • Keika Ramen - 4 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Located near a train station, Comfort Hotel Kumamoto Shinshigai is a great choice for a stay in Kumamoto. Free perks include WiFi, wired Internet and buffet breakfast daily between 6:30 AM and 9:30 AM. Fellow travellers say good things about the breakfast and location.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 157 rooms


  • Check-in time from 3 PM until 5 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • One child (aged 12 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Shared microwave
  • Water dispenser

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff


  • Safe-deposit box at front desk


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance


  • English
  • Japanese

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Electronic bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge


  • Daily housekeeping

Fees & policies

Children & extra beds

  • Cots/infant beds are available for JPY 1100.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Does Comfort Hotel Kumamoto Shinshigai offer free cancellation for a full refund?
Yes, Comfort Hotel Kumamoto Shinshigai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Comfort Hotel Kumamoto Shinshigai?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Comfort Hotel Kumamoto Shinshigai on 29 Jan 2023 start from $54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Comfort Hotel Kumamoto Shinshigai?
This property confirms that guests are provided with hand sanitiser. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Comfort Hotel Kumamoto Shinshigai?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Comfort Hotel Kumamoto Shinshigai?
You can check in from 3 PM - 5 AM. Check-out time is 10 AM.
Are there restaurants at or near Comfort Hotel Kumamoto Shinshigai?
Yes. Nearby restaurants include Center River Nanden Shimotori (3-min walk), Beer Restaurant ODEN (4-min walk) and Keika Ramen (4-min walk).
Does Comfort Hotel Kumamoto Shinshigai have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Comfort Hotel Kumamoto Shinshigai like?
Comfort Hotel Kumamoto Shinshigai is a short 13-minute walk from Kumamoto Castle and 3 minutes' walk from Sakura Machi Kumamoto. Travellers say that this hotel is in a good location.



Very good




Staff & service




Property conditions & facilities




10/10 Exceptional

Left my wallet.. they worked with me in order to make sure it was returned to me.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
3-night trip
Verified Expedia guest review

6/10 Good

Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.
Verified guest review

8/10 Very good

Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.
Verified Expedia guest review

8/10 Very good

Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.
Verified guest review

6/10 Good

Verified guest review

10/10 Exceptional

Amazing Hotel in a time of crisis
This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.
Verified guest review

6/10 Good

small room but good location
room too small
Verified guest review

6/10 Good

Verified guest review

8/10 Very good

Verified guest review