Gran Melia Palacio de Isora

5.0 star property
Luxury beachfront resort with spa, near Alcala Beach

Choose dates to view prices

Reviews

8.8 out of 10
Excellent
Escape to Gran Melia Palacio de Isora, a luxury eco-certified resort near Alcala Beach. Enjoy 9 on-site restaurants offering international cuisine, unwind at Spa by Clarins with treatments like hydrotherapy and yoga classes or relax at the poolside bar.
$227 nightly
The total price is $243
May 16 - May 17
Total with taxes and fees

Popular amenities

  • Spa
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Why we love this property

Beachfront black sand resort
The beach bar awaits at this black sand retreat. Relax on beach loungers, explore nearby snorkeling, or savor ocean views at the resort restaurant.
Work meets beach bliss
Tackle business in 15 meeting rooms, then hit the beach for relaxation. This resort offers spa treatments, tennis courts, and five vibrant bars.
Dining paradise
Savor international and Asian cuisines at 9 restaurants with garden-view dining options. This resort also features 5 bars, a cafe, and buffet breakfast.

Room options

Available filters for rooms
Showing 19 of 19 rooms

Deluxe Room (Front Sea View)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (2+1)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite (2+1)

  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room Partial Sea View (2+1)

  • Partial ocean view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite

  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (2+2)

  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Family Room (2+2)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

Deluxe Room

8.6 out of 10
Excellent
(7 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Partial ocean view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Suite Ocean View

  • Partial ocean view
  • 854 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Red Level Master Suite 2 Bedrooms Resort View

  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Deluxe Family Room

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Front Sea View 2+1)

  • Ocean view
  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Master Suite 2 Bedrooms Ocean View

  • Partial ocean view
  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Red Level Suite Ocean View (2+2)

  • Partial ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Red Level, Suite, Resort View

  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Resort View

  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Deluxe Resort View (2+1)

  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

What's nearby

  • Centro Cultural Alcalá - 5 min walk - 0.5 km
  • La Jaquita Beach - 5 min walk - 0.5 km
  • Tenerife Beaches - 7 min walk - 0.6 km
  • Alcala Beach - 7 min walk - 0.6 km
  • Playa de Punta Blanca - 4 min drive - 2.3 km

Getting around

  • Tenerife South Airport (TFS) - 27 min drive
  • La Gomera (GMZ) - 129 min drive

Restaurants

  • ‪Drago Restaurant - ‬4 min drive
  • ‪the view - ‬4 min drive
  • ‪Restaurante Sauco - ‬6 min walk
  • ‪3 Raices - ‬5 min walk
  • ‪Areia Beach Bar - ‬8 min walk

About this property

Gran Melia Palacio de Isora

  • At Gran Melia Palacio de Isora, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be within a 10-minute walk of Alcala Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. Pangea Food Market, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff.

All inclusive details

  • All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Premium alcoholic beverages included
    • In-room minibar (non-alcoholic beverages included)

Land activities

    • Fitness facilities
    • Volleyball
    • Kids club

Lessons/classes/games

    • Aerobics
    • Pilates
    • Yoga

Entertainment

  • Onsite live performances

At a glance

DONE

Hotel size

    • 604 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 15 per day)
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 9 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Supervised childcare (surcharge)
  • Children's games
  • Lifeguard on site
  • Splash pad

What to do

  • On the beach
  • Tennis lessons
  • Padel court
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Archery
  • Segway rentals/tours
  • Shopping
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Whale-watching nearby

Working away

  • Business center
  • 15 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 3 outdoor padel courts
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • Splash pad
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water
  • Mediterranean architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 51
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Spa

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
Nami Asian Bistro - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Olio - This restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Agave - This poolside theme restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Dos Naifes - Corte Atlánt - Overlooking the ocean, this restaurant serves dinner only. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

  • Self parking costs EUR 15 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?

Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gran Melia Palacio de Isora?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Gran Melia Palacio de Isora?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Gran Melia Palacio de Isora?

Yes. Self parking costs EUR 15 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Gran Melia Palacio de Isora?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Gran Melia Palacio de Isora and nearby?

Have fun with onsite activities such as archery, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars, and a 24-hour fitness center, as well as spa services, an arcade, and a garden.

Are there restaurants at or near Gran Melia Palacio de Isora?

Yes, there are 9 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

Does Gran Melia Palacio de Isora have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Gran Melia Palacio de Isora like?

Gran Melia Palacio de Isora is located on the boardwalk/promenade, a short 6-minute walk from Centro Cultural Alcalá and 6 minutes' walk from Tenerife Beaches.

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Reviews

Gran Melia Palacio de Isora Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property's pools are beautiful, amazing, and lovely, providing a perfect place to relax. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Room
Service staff
Booking
Drinks
Restaurant
Children
Lunch
Plaza
Water

Reviews

Verified

6/10 Good

Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!
Jane, 4-night trip
Verified

6/10 Good

We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back.
John, 5-night trip
Verified

10/10 Exceptional

We loved this hotel, the pool is beautiful and just the prefect place to relax.
Anna, 3-night trip
Verified

6/10 Good

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.
Dmitri A., 8-night trip
Verified

10/10 Exceptional

Excellent service and amenities. Beautiful property. Very friendly staff.
Helga, 7-night trip
Verified

10/10 Exceptional

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Sarah, 7-night trip
Verified

6/10 Good

So as an overall, we think the hotel is very nice. The setting, swimming pool, facilities are good. The reason why we only gave it 3/5 stars is because I think there are a few things lacking. Our stay includes the breakfast, the variety is good but the quality could be better. Some things were good but others like the sausages and bacon are not of great quality. The other thing is that the staff are not that well train, some were good and others pretty bad. the cleaning of the rooms are generally not very clean. The hotel has a lot of potential and if they get the staff more well trained overall and improve the food quality then it would be much better. Although we went to oasis restaurant, the food was very good
Nok, 10-night trip
Verified

10/10 Exceptional

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Nimalan, 4-night trip
Verified

10/10 Exceptional

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Jessica, 3-night trip
Verified

10/10 Exceptional

Very friendly staff. Pools are amazing. Breakfast was great
Ariel, 9-night trip
Verified

6/10 Good

The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok. Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions.
Lok, 6-night trip
Verified

10/10 Exceptional

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
jayne, 7-night trip
Verified

10/10 Exceptional

Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Ntobeko, 2-night trip
Verified

10/10 Exceptional

Relaxing

Anytime we feel like at home , with all the amenities always available
Riccardo, 6-night trip
Verified

10/10 Exceptional

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
John, 4-night trip
Verified

10/10 Exceptional

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Nicholas, 5-night trip
Verified

10/10 Exceptional

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Mark, 5-night trip
Verified

8/10 Very good

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Michael John, 8-night trip
Verified

10/10 Exceptional

Another lovely stay in Gran Melia

Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Anne, 5-night trip
Verified

8/10 Very good

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Wendy, 5-night trip
Verified

10/10 Exceptional

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday
Rachel, 5-night trip
Verified

10/10 Exceptional

The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.
Maxine, 3-night trip
Verified

8/10 Very good

The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff.
Marija, 4-night trip
Verified

6/10 Good

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
Martha, 5-night trip
Verified

6/10 Good

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Everaud, 7-night trip