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Hotel Universo, Florence

3 stars3 stars
Piazza Santa Maria Novella, 20FlorenceFI50123Italy, 800-491-6126
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Good3.8 / 5
Room needs to be improved
Great location
Fantastic service
Food could be better
222See all 222 reviews
From 515 reviewsTripAdvisor Traveller Rating

Hotel Universo, Florence

Hotel Info: 866-539-8117

from $100
  • Superior Double or Twin Room, View
  • Superior Double or Twin Room
  • Classic Single Room
  • Triple Room
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

In the hotel

Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping

Recent reviews

Good 3.8 /5 from 222 reviews

Hotel Universo, Florence
Good3.0 / 5
Hotel is just ok. It is located in a very loud location. Front desk staff are no friendly
2 night family trip
Hotel Universo, Florence
Excellent4.0 / 5
Great Value in One of Europe's Most Popular Cities
Our stay was very fine indeed. We treated our son and his girlfriend to a room and they also enjoyed the Universo for our first four nights -- very handy location and ease of getting to the key sites in Florence. Staff was super helpful and friendly (from front desk to the cleaning crew). Breakfast bar was always a treat and very well staffed. We find Universo Florence to be a really great affordable compromise in a very expensive city.
6 night romance trip
Hotel Universo, Florence
Excellent4.0 / 5
Close to SMN train station
The hotel was a short 5 minute walk from the central train station and within close proximity to 50 or so restaurants. The breakfast buffet was outstanding and the coffee very good. The only draw was that the wifi would not work in the room and the bed had some uncomfortable springs
1 night romance trip
Hotel Universo, Florence
Outstanding5.0 / 5
Lovely stay at Hotel Universo
I had a lovely stay at Hotel Universo. From check in to check out, everything went very smoothly and staff was helpful and polite. The location is perfect, just a few minutes from the train station. I chose a room with a view and while the hallways were a bit dark, my room was very light and bright. Bed was very comfortable. Bathroom was a little tight, but perfectly adequate. I would definitely stay here again.
1 night trip
Hotel Universo, Florence
Poor1.0 / 5
Despite making reservations months in advance, when we arrived the hotel had only one room for us instead of 2. They moved 3 of our family to a hotel down the street. That hotel was very nice but they would not book our whole family into it. Despite their promises, at checkout they tried to charge more for the 2nd hotel. Room phone was not connected for 24 hrs and one of 2 lights in bathroom took 24 hrs to work.
2 night family trip

See all reviews

Hotel Universo, Florence

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