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Hotel Universo, Florence

3 stars
Piazza Santa Maria Novella, 20FlorenceFI50123Italy, 800-491-6126
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Value
Fairly good value for money
WiFi
WiFi system needs upgrading
225See all 225 Hotels.com reviews
From 479 reviewsTripAdvisor Traveller Rating

Hotel Universo, Florence

Hotel Info: 866-539-8117

from $53
  • Superior Double or Twin Room, View
  • Superior Double or Twin Room
  • Classic Single Room
  • Triple Room
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

  • Discounted offsite parking

Also known as

  • Hotel Universo Florence
  • Universo Florence

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Parking is available nearby and costs EUR 35.00 per night

In the hotel

Food and drink
  • Free breakfast
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Hotel Universo, Florence’s small print

Also known as

  • Hotel Universo Florence
  • Universo Florence

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Parking is available nearby and costs EUR 35.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 225 reviews

Hotel Universo, Florence
Excellent4.0 / 5
Great Value in One of Europe's Most Popular Cities
Our stay was very fine indeed. We treated our son and his girlfriend to a room and they also enjoyed the Universo for our first four nights -- very handy location and ease of getting to the key sites in Florence. Staff was super helpful and friendly (from front desk to the cleaning crew). Breakfast bar was always a treat and very well staffed. We find Universo Florence to be a really great affordable compromise in a very expensive city.
6 night romance trip
Hotel Universo, Florence
Excellent4.0 / 5
Close to SMN train station
The hotel was a short 5 minute walk from the central train station and within close proximity to 50 or so restaurants. The breakfast buffet was outstanding and the coffee very good. The only draw was that the wifi would not work in the room and the bed had some uncomfortable springs
1 night romance trip
Hotel Universo, Florence
Outstanding5.0 / 5
Lovely stay at Hotel Universo
I had a lovely stay at Hotel Universo. From check in to check out, everything went very smoothly and staff was helpful and polite. The location is perfect, just a few minutes from the train station. I chose a room with a view and while the hallways were a bit dark, my room was very light and bright. Bed was very comfortable. Bathroom was a little tight, but perfectly adequate. I would definitely stay here again.
1 night trip
Hotel Universo, Florence
Poor1.0 / 5
Despite making reservations months in advance, when we arrived the hotel had only one room for us instead of 2. They moved 3 of our family to a hotel down the street. That hotel was very nice but they would not book our whole family into it. Despite their promises, at checkout they tried to charge more for the 2nd hotel. Room phone was not connected for 24 hrs and one of 2 lights in bathroom took 24 hrs to work.
2 night family trip
Hotel Universo, Florence
Outstanding5.0 / 5
Best choice near Firenze SMFN Terminal
Having stayed at a number of hotels in the neighborhood of SMFN railway terminal, I have come upon this best choice, "around the corner" from SMFN, facing on the piazza, attractively decorated, excellent desk staff, comfortable bed, adequate shower, good continental,breakfast, all in a neighborhood of good restaurants.
1 night trip

See all reviews

Hotel Universo, Florence

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