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Hotel Universo, Florence

3-star3 stars
Piazza Santa Maria Novella, 20FlorenceFI50123ItalyGreat location! See map

City-center hotel, steps from Santa Maria Novella Basilica and Museum
  • Free continental breakfast and free WiFi
Great location
Fantastic service
Room is all right
Complaints about WiFi
148See all 148 reviews
From 580 reviewsTripAdvisor Traveller Rating

Hotel Universo, Florence

from $95
  • Classic Double or Twin Room
  • Superior Double or Twin Room, View
  • Classic Single Room
  • Triple Room
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed

  • Pets stay free

  • Restrictions apply *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

  • Discounted offsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping

Hotel Universo, Florence’s small print

Also known as

  • Hotel Universo Florence
  • Universo Florence


All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

Optional extras

Parking is available nearby and costs EUR 35.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Universo, Florence


  • In Santa Maria Novella
  • Cathedral of Saint Mary of the Flower - 7 min walk
  • Ponte Vecchio - 12 min walk
  • Santa Maria Novella Basilica and Museum - 1 min walk
  • Florence Baptistery - 6 min walk
  • San Lorenzo Church - 7 min walk
  • Fortezza da Basso - 10 min walk
  • Palazzo Vecchio - 12 min walk

Getting around

  • Florence (FLR-Peretola) - 15 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Porta al Prato Station - 16 min walk
  • Florence-Statuto Station - 21 min walk
  • Discounted offsite parking
  • Onsite parking not available

Recent reviews

Good 7.6 From 148 reviews

Hotel Universo, Florence
Hotel is just ok. It is located in a very loud location. Front desk staff are no friendly
Julianne, us2 night family trip
Hotel Universo, Florence
Very Good8.0
Great Value in One of Europe's Most Popular Cities
Our stay was very fine indeed. We treated our son and his girlfriend to a room and they also enjoyed the Universo for our first four nights -- very handy location and ease of getting to the key sites in Florence. Staff was super helpful and friendly (from front desk to the cleaning crew). Breakfast bar was always a treat and very well staffed. We find Universo Florence to be a really great affordable compromise in a very expensive city.
A Traveler, us6 night romance trip
Hotel Universo, Florence
Very Good8.0
Close to SMN train station
The hotel was a short 5 minute walk from the central train station and within close proximity to 50 or so restaurants. The breakfast buffet was outstanding and the coffee very good. The only draw was that the wifi would not work in the room and the bed had some uncomfortable springs
A Traveler, us1 night romance trip
Hotel Universo, Florence
Lovely stay at Hotel Universo
I had a lovely stay at Hotel Universo. From check in to check out, everything went very smoothly and staff was helpful and polite. The location is perfect, just a few minutes from the train station. I chose a room with a view and while the hallways were a bit dark, my room was very light and bright. Bed was very comfortable. Bathroom was a little tight, but perfectly adequate. I would definitely stay here again.
A Traveler, us1 night trip
Hotel Universo, Florence
Despite making reservations months in advance, when we arrived the hotel had only one room for us instead of 2. They moved 3 of our family to a hotel down the street. That hotel was very nice but they would not book our whole family into it. Despite their promises, at checkout they tried to charge more for the 2nd hotel. Room phone was not connected for 24 hrs and one of 2 lights in bathroom took 24 hrs to work.
Ellen, us2 night family trip

See all reviews

Hotel Universo, Florence

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