13 November 2022
Hurricane Nicole Troubles
I booked this hotel for a wedding I was in town for. Unfortunately a tropical storm/hurrican (Nicole) rolled through during the exact period of time I was supposed to be staying there. Volusia County had a mandatory evacuation for anything East of the Intracoastal Waterway, and the bridges to the hotel area were closed. Now for the really bad part. I contacted the hotel when the other wedding guests told me their hotels all canceled their bookings or had them check out by 10 AM on Wednesday (which was the start time for the mandatory evacuation). This hotel said that there was no evacuation and that I should check in as expected. I figured they just hadn't heard yet so I waited a bit longer. I contacted the hotel again the next day and was told that I still should be checking in. When I mentioned the evacuation being mandatory, the hotel said that other guests were there and that they weren't in the path of the hurricane. After asking for a refund, I was ignored. I tried contacting Hotels.com about it as I thought it was criminally negligent for the hotel to expect me to try checking in during a hurricane (Daytona Beach was annihilated and is still closed until further noticed at rhe time of this review). The hotel denied the refund. I'm currently in the process of disputing this charge with my card company because it's stupid that I'm paying for something I couldn't use due to unforseen weather and a MANDATORY evacuation that the hotel was too greedy to comply with.
Verified Hotels.com guest review