Convenient Resort, Bangkok

Avoid this hotel. We booked a family room for 5 people (2 adults, 15, 11 & 10 year old kids). But only got a King size bed and a single bed and 3 pillows. There was no option to add another bed to the room and we had to pay an extra 200 baht for 2 extra pillows. Same story for the towels: only 3 towels were provided and if we wanted extra, we had to pay. The sheets on the kingsize bed were dirty and had stains on them. In the bathroom there were dust nets hanger over the mini-boiler. The curtains in front of the window were of little use, as the room was lit up by a big neon sign across the street. The ceiling was covered with some bug-like things and the wallpaper was taped to wall with see-through tape. We just needed a place to sleep before we took an early plane, but this hotel managed to screw that up completely. The breakfast was a joke: 1 type of cereal (that was soft and moist because it was exposed to the air for too long), a toaster and eggs. Maybe there was also some jam somewhere, but we didn't bother to look for it. The only good thing I can say about this hotel is the WiFi connection: I suggest you use it to book a room in another hotel.

We were already at the airport and wanted to book a hotel for a couple of hours between flights for a shower and snooze. In error - we did not add our child to the booking - however the price for the room for was the same for two people or three people. Upon checking in at the hotel - we were asked for a 1000 Baht key deposit. We had no Thai currency on us so they asked for a passport as security. They then realised we had a child and wanted an extra 500 Baht for the additional person. We explained that we would not be spending the night - but just wanted the room for a few hours and asked if the fee for the extra person could be waived. They insisted on the extra payment and would not agree to us taking in in turns to go shower in the room. To cut a long story short, I explained my story to the Hotels.com agent, who tried calling the hotel herself to (unsuccessfully) ask them to waive the extra person fee. By this stage, it had gone past a reluctance to pay 500 Baht -and between dealing with an aggressive hotel manager and a genuine fear that my passport would not be returned - we opted to leave the hotel and walk to the hotel next door. My husband and child, who briefly make it as far as the room, reported that the room was small, appeared dirty and the shower was more of a wet room over the toilet. The hotel looks WAY better in the pics compared to reality. In hindsight should have payed a little more to stay at the Paragon - where we stayed on the way into Bangkok. Avoid!

Had a really bad experience at this hotel. We wanted something close to the airport so we could easily fly in and out of Bangkok. The hotel was derelict; very outdated, broken down, and little to no amenities. The night before our flight, the front-desk attendant asked when we would like the shuttle to the airport and we specified a time (10-10:15). She said this would be no problem as we could go anytime. The next morning (around 9:35), we were all packed and ready to go and decided we would like to go to the airport early. At that time we were told that the shuttle only runs on the half-hour mark. We asked if any other guests were booked to go at 10:30 and the staff said no. We asked if we could go earlier so we wouldn't miss our flight. The staff told us no. Additionally, when it was finally 10:30 and we were close to missing our check-in time, the driver refused to leave because the clock on the wall in the hotel said that it was only 10:27, even though other cellular devices (which go on global clocks) said 10:30. Overall we had a really bad experience here.

Terrible place with terrible service! I paid for breakfast they said I could jot have it because I checked din 1 hour early...BUT they CHARGED me 100baht for that 1 hour early! On top of this the staff treated me like a "dirty foreigner" talikgm down to me and asnwering questions like I was stupid. I'm in your country paying you for crappy service and on top your going to treat me even worse? The hotel is also NOT at all how the pictures show...they make it seem pretty and modern but this place is so old, under cared for and looks as if they just want to trap tourists and do jot care. I called down and asked where to get hot water for coffee and they said; "go to a coffee shop or convenience store Mr. we no have" and then hung up. Despicable waste of money stay far far away from this place!

Convenient resort is old and dirty. The staff is rude and is constantly looking for ways to steal extra money for you. The airport shuttle is supposed to be free. I had to pay 200 baht in advance for the shuttle. Then when I was ready to go to the airport, the shuttle wouldn’t leave unless he had other guests who would also pay. When I asked to go since no other guests were ready, they wanted me to pay another 200 baht. Again, the airport shuttle is supposed to be free! This place is a disgusting rip off. Save yourself the trouble and stay somewhere else.