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Hacienda Tres Rios - All Inclusive, Playa del Carmen

4.5 stars
Carretera Cancún-Tulum, Km. 54Tres Ríos, Riviera Maya, Playa del CarmenQROO77760Mexico, 800-491-6126
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Good3.5 / 5
Value for money
Best value for money
Service
Fantastic service
Food
Food is all right
Beach
Beach is not so nice
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From 4,578 reviewsTripAdvisor Traveller Rating

Hacienda Tres Rios - All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $251
  • Junior Suite Mangrove View With Balcony
  • Club Sunset One bedroom

At a glance

Key facts

Hotel size

  • This hotel has 257 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free theme park shuttle

Other information

  • Smoke-free property
  • All-inclusive (taxes included)
  • Resort fee included

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres Rios All Inclusive
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Policies

Kakao beach area is included for Vacation Club Members only. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach cabanas (surcharge)
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Bicycle rentals on site
  • Ecotours on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Beach sun loungers
  • Lazy river
  • Health club
  • Steam room
  • Beach towels
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Soccer

Lessons/classes/games
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Ya Ax Che. Services include hot stone massages, massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Hacienda Tres Rios - All Inclusive, Playa del Carmen’s small print

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres Rios All Inclusive
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Policies

Kakao beach area is included for Vacation Club Members only. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Hacienda Tres Rios - All Inclusive, Playa del Carmen

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