Best Western Inverness Palace Hotel & Spa

Photo gallery for Best Western Inverness Palace Hotel & Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Best Western Inverness Palace Hotel & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Best Western Inverness Palace Hotel & Spa

4.0 star property
4-star hotel in Inverness City Centre with spa and indoor pool

8.4/10 Very Good

662 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $171
Price available on 8/28/2022
Map
8 Ness Walk, Inverness, Scotland, IV3 5NG
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Individually-wrapped food options

Choose dates to view prices

About this area

What's nearby

  • In Inverness City Centre
  • Inverness Castle - 10 min drive

Getting around

  • Inverness (INV) - 23 min drive
  • Inverness Station - 11 min walk
  • Beauly Station - 16 min drive
  • Conon Bridge Station - 17 min drive

About this property

Best Western Inverness Palace Hotel & Spa

Enjoy your visit to Inverness with a stay at Best Western Inverness Palace Hotel & Spa. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, aromatherapy, or mani/pedis. Other highlights at this upscale hotel include an indoor pool, a bar/lounge, and a fitness center. The helpful staff and location get great marks from fellow travelers.

Languages

English, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 110 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only, 2 per room)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (GBP 10 per stay)
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu
  • Children's games
  • Baby bath

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Polish
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days.

Dining

Brasserie - This bar specializes in local cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 14.95 for adults and GBP 14.95 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Valet parking costs GBP 10 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Frequently asked questions

Overall score and ratings

8.4

Very Good

9.0/10

Cleanliness

8.7/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Overall, lovely stay!
It was lovely! Clean room with a comfortable bed. Nice location and friendly hotel staff. Only one complaint— we could hear people in the hallways and it was pretty loud. Seems as though there was no sound/noise buffering and it woke us up quite a bit. Other than that, it was a great stay!
Drew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Only problem i saw was in our room (006) the room was fresh, clean and tasteful until you lay in bed and looked up - there was a large ugly stain along a big length of the cornice - that could easily be fixed. It just took the shine off the room.
Phillip, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice property with a wonderful spa. Location is convenient - can walk across the bridge to shops and restaurants. We were lucky to find one of the properties coveted parking spaces each time we parked. Breakfasts were a bit harried due to the large tour groups. The staff was wonderful and accommodating.
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely a favourite
Perfect location to walk and see the city. Our rooms on the front overlooked the river and castle! A lovely stay.
David, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Food was good, breakfast in the morning was a little limited.
Charlie, 1-night business trip
Verified Expedia guest review

2/10 Poor

Sarah, 1-night trip
Verified Hotels.com guest review

4/10 Fair

I was highly disappointed in this property and every aspect of this experience. The staff was atrocious and treated Americans like second class persons compared to the English members present. the local Scottish staff members were amazing, however all of the external help from Scandinavian countries and UK proper were very rude. The staff at checkin had no clue about my reservation, then they failed to properly flag my room for extended checkout and we were woken up by the hotel staff asking why we didn't checkout, eve though we had another hour still. When asking the staff about places to go and things to do locally, they had nothing. The hours for the spa and pool were also not realistic as everything closed at 2100. After a long day exploring the sights of Scotland we just wanted to sit in the hot tub. Also, upon checking to the hotel nothing was provided about the amenities and hours. We found all of this out on our own as we walked around and got yelled at by a staff member in the pool deck area. Overall this was a highly atrocious and disappointing experience for the hotel, location, and quality of employees. I DO NOT recommend this place to anyone, especially Americans as you will be treated badly.
Joshua, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location and a very nice room with comfortable beds. Skip the breakfast, crowded with tourists and so-so on the food. Overall a very nice hotel.
Troy, 2-night family trip
Verified Expedia guest review

8/10 Very Good

All as it should be.
Excellent Hotel with great Location, everything as it should be at a hotel of this standard and price. So all good from us.
Stephen, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Overall good value, great location to start NC500
Great rooms much better than you’d guess from outside. Staff were great and food in the bar was also to a good standard. Only flaw was breakfast….go early else fruit and cooked items disappear and take a while to refresh.
David, 1-night trip
Verified Hotels.com guest review