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Mercure Resort Hunter Valley Gardens

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Deluxe Room, 1 King Bed | Premium bedding, minibar, desk, laptop workspace
Outdoor pool, pool loungers
Balcony
Superior Room, 1 King Bed | Terrace/patio
Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Overview of Mercure Resort Hunter Valley Gardens

UNESCO Sustainable Travel Pledge

Mercure Resort Hunter Valley Gardens

4.5 star property
4.5-star Pokolbin motel with full-service spa, connected to a shopping centre

8.4/10 Very good

845 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is €119
Price available on 05/12/2022
Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320

Room options

About this area

What's nearby

  • Hunter Valley Gardens - 1 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 58 min drive
  • Branxton Station - 15 min drive
  • Greta Station - 20 min drive
  • Lochinvar Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • The Cellar Restaurant - 5 min walk
  • Oishii Japanese & Thai Restaurant - 8 min walk
  • Muse Restaurant - 3 min drive
  • Restaurant Cuvee - 4 min drive
  • Circa 1876 Restaurant - 4 min drive

About this property

Mercure Resort Hunter Valley Gardens

A great choice for a stay in Pokolbin, Mercure Resort Hunter Valley Gardens features an airport shuttle and a winery. Guests can visit the spa to indulge in massages, aromatherapy or manicures and pedicures, and Elements Restaurant serves breakfast, lunch and dinner. Other highlights at this upmarket motel include an outdoor pool, a bar/lounge and a 24-hour health club. The helpful staff and breakfast get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 10 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Mini golf
  • Helicopter/aeroplane tours
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Segway hire/tours nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Bike hire
  • Pool loungers

Facilities

  • 9 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Raised toilet seat
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 52-cm TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Elements Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 14 and AUD 50 for adults, and AUD 10 and AUD 24 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of AUD 69.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for AUD 15.0 per night
  • Rollaway beds are available for AUD 25.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Motel Pokolbin

Frequently asked questions

Does Mercure Resort Hunter Valley Gardens offer free cancellation for a full refund?
Yes, Mercure Resort Hunter Valley Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Resort Hunter Valley Gardens?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at Mercure Resort Hunter Valley Gardens on 5 December 2022 start from €119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Resort Hunter Valley Gardens?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Resort Hunter Valley Gardens?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Resort Hunter Valley Gardens?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Resort Hunter Valley Gardens?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Mercure Resort Hunter Valley Gardens?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Mercure Resort Hunter Valley Gardens?
You can check in from 2 PM - 10 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 69.00 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Resort Hunter Valley Gardens and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes helicopter/aeroplane tours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Mercure Resort Hunter Valley Gardens also has a winery, an outdoor pool and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near Mercure Resort Hunter Valley Gardens?
Yes, Elements Restaurant offers garden views. Nearby restaurants include The Cellar Restaurant (5-min walk), Oishii Japanese & Thai Restaurant (8-min walk) and Muse Restaurant (2.2 mi).
What's the area around Mercure Resort Hunter Valley Gardens like?
Mercure Resort Hunter Valley Gardens is a short 1-minute walk from Hunter Valley Gardens and 4 minutes' walk from Tempus Two Winery. Travellers say that this motel is in a good location.

Overall score and ratings

8.4

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Very good

Great location - needs TLC
Lovely central location - Stunning grounds. Overall the place is in need of TLC, Flaking paintwork and dated bathrooms.
Danielle, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Marion, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

WILLIAM, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Amy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice easy stay for a local wedding
Ian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly service clean and good size rooms great bed !
Darren, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Parking right infront of your unit door is great. Great location. Clean and spacious studio.
Angelo, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Location is excellent if you want to walk to a couple of restaurants and wine cellars. Our large room had a private outdoor area which was very quiet. Parking was outside our door, the bed was very comfortable and the water pressure in the bathroom as excellent. I would stay here again and recommend this property as a lovely place to base for your Hunter Valley experience.
Debra, 1-night romance trip
Verified Wotif guest review

4/10 Fair

The check in process was not a pleasant one as we were greeted by a rude receptionist that was in training. This lady should not have been by herself on the front desk if she was in training as her communication skills were extremely rude. The room was thick with dust and cobwebs hanging from the ceiling. The bathroom is in need of renovation as the shower door felt like it would fall off each time we opened it. The surround of the mirror was also coming away from the wall. The location of this hotel is the best thing about it. Next to the HV gardens and also a few steps to Mcguigans.
Stefanie, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

The Mercure is a beautiful property in a great location for all your Hunter experiences. We stayed for a wedding this time, and a Gardens & wine weekend previously. The only disappointment has been the efficiency of front office staff to take and return call enquiries. We will be back though!
Rob, 1-night family trip
Verified Wotif guest review