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El Dorado Maroma, Gourmet All Inclusive by Karisma

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Property grounds
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, lifeguards on site

Overview of El Dorado Maroma, Gourmet All Inclusive by Karisma

El Dorado Maroma, Gourmet All Inclusive by Karisma

4.5 star property
Adults-only beachfront aparthotel with spa, near Maroma Beach

8.8/10 Fabulous

181 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Carretera Cancun - Tulum Km. 55.3, Municipio Solidaridad, Playa del Carmen, QROO, CP77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Quinta Avenida - 25 min drive
  • Mamitas Beach - 30 min drive
  • Playa del Carmen Main Beach - 30 min drive
  • Playa del Carmen Maritime Terminal - 34 min drive
  • Playacar Golf Club - 39 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 15.1 miles/24.2 km

Restaurants

  • Burger Stop - 7 min drive
  • Hacienda Amarte Maroma - 11 min drive
  • Koba Casa Club - 12 min drive
  • Blue Fish - 13 min drive
  • Il'Olivo - 14 min drive

About this property

El Dorado Maroma, Gourmet All Inclusive by Karisma

At El Dorado Maroma, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be steps from Maroma Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. MIO CUCCINA ITALIANA, one of 4 restaurants, serves Italian cuisine and is open for dinner. There are 2 swim-up bars and a marina, and apartments get the details right with free minibar items and deep-soaking baths. Fellow travellers say good things about the helpful staff and nice bathrooms.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Property is kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Beach towels
  • Beach umbrellas
  • Beach massages
  • Beach sunloungers

Pool/Spa

  • 4 outdoor pools
  • Umbrellas
  • Hot tub
  • Full-service spa
  • Lifeguards on site
  • Massages
  • Spa services
  • 14 treatment rooms
  • Deep-tissue massages
  • Body treatments
  • Outdoor treatment area
  • Aromatherapy
  • Couples treatment room(s)
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Sports massages
  • Body scrubs

Internet

  • Free WiFi

Parking and transport

  • Free uncovered self-parking on site
  • On-site car hire

Restaurants on site

  • MIO CUCCINA ITALIANA
  • CARIBBEAN GRILL RESTAURAN
  • LIMA LIMON RESTAURANT
  • PAPITOS GOURMET BEACH CLU

Food and drink

  • Coffee/tea maker

Dining

  • Free full breakfast available daily
  • 4 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 4 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Couples dining
  • Private picnics
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Deep-soaking bath
  • Hairdryer
  • Towels provided
  • Slippers
  • Soap
  • Dressing gowns
  • Free toiletries
  • Toothbrush and toothpaste (on request)

Living spaces

  • Sitting area

Entertainment

  • Flat-screen TV with satellite service
  • Evening entertainment
  • Concerts/live shows
  • Karaoke
  • Games

Outdoor areas

  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area
  • Walkway to water

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • In-room massages
  • Restaurant dining guide

Location highlights

  • Near the sea

Things to do

  • Health club
  • Beach volleyball on site
  • Marina on site
  • Ecotours on site
  • Yoga classes on site
  • Kayaking on site
  • Scuba-diving on site
  • Aerobics classes on site
  • Pilates classes on site
  • Beach yoga on site
  • Volleyball on site
  • Horse riding nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 157 rooms
  • 4 floors
  • Romance packages available
  • Access via exterior cooridors

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Spa

NÁAY SPA has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

MIO CUCCINA ITALIANA – This restaurant specialises in Italian cuisine and only serves dinner.
CARIBBEAN GRILL RESTAURAN – This restaurant only serves dinner. Open selected days.
LIMA LIMON RESTAURANT – This restaurant specialises in Peruvian cuisine and serves breakfast, lunch and dinner. Open selected days.
PAPITOS GOURMET BEACH CLU – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

El Dorado Maroma Karisma All Inclusive
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
Dorado oma Karisma Gourmet In
El Dorado Maroma Gourmet All Inclusive by Karisma
El Dorado Maroma, Gourmet All Inclusive by Karisma Aparthotel

Frequently asked questions

Does El Dorado Maroma, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?
Yes, El Dorado Maroma, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at El Dorado Maroma, Gourmet All Inclusive by Karisma?
As of 7 February 2023, prices found for a 1-night stay for 2 adults at El Dorado Maroma, Gourmet All Inclusive by Karisma on 18 February 2023 start from €761, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at El Dorado Maroma, Gourmet All Inclusive by Karisma?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at El Dorado Maroma, Gourmet All Inclusive by Karisma?
Yes, there are 4 outdoor pools.
Are pets allowed at El Dorado Maroma, Gourmet All Inclusive by Karisma?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at El Dorado Maroma, Gourmet All Inclusive by Karisma?
Yes, there's free self parking.
What are the check-in and check-out times at El Dorado Maroma, Gourmet All Inclusive by Karisma?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at El Dorado Maroma, Gourmet All Inclusive by Karisma and nearby?
Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes aerobics , ecotours and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. El Dorado Maroma, Gourmet All Inclusive by Karisma also has 2 swim-up bars, a health club and spa services, as well as a picnic area and a garden.
Are there restaurants at or near El Dorado Maroma, Gourmet All Inclusive by Karisma?
Yes, there are 4 on-site restaurants, featuring Italian cuisine. Nearby restaurants include Burger Stop (3.1 mi), Hacienda Amarte Maroma (5.5 mi) and Koba Casa Club (5.8 mi).
Does El Dorado Maroma, Gourmet All Inclusive by Karisma have private hot tubs?
Yes, each apartment has a deep-soaking bath.
What's the area around El Dorado Maroma, Gourmet All Inclusive by Karisma like?
El Dorado Maroma, Gourmet All Inclusive by Karisma is located a short 1-minute walk from Maroma Beach.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

amy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was fabulous! Never felt so welcomed and spoiled the whole time. They took care of us so well. The amenities were spot on. Everything clean and beautiful. Would highly recommend!
Christopher Michael, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was an amazing adults only hotel. So beautiful, with tons of amazing events such as live music, volleyball options, paddle board, beautiful beaches, and the most amazing food!!!!!!
Cynthia, 5-night family trip
Verified Expedia guest review

8/10 Very good

Thai, 6-night trip
Verified Expedia guest review

6/10 Good

Service and attention to detail around the beach was good. Room needed upgrading. The amount of seaweed was incredible. The sound of tractors replaced the sound of the ocean.
William, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolute paradise. From the staff, to the amenities, to the incredible food. It was very difficult to leave!
ASHLEY, 2-night romance trip
Verified Expedia guest review

6/10 Good

First and foremost I have to say that there is nothing gourmet about this place…. Pros…..Fantastic beach, fully kitted gym if you like that sort of thing and generally clean, tidy and pleasant. Huge rooms. Cons…..Food is very average at best. Restaurants feel like a glorified canteen although 2 were closed and didn’t see the one over the water as they wanted an extra $220 without wine so we swerved that one. The room we stayed in was a little tired. Free drinks are the bog standard type especially the wine which there were only 2 of each although they had a large and expensive wine list. Going to an all inclusive resort reminded me why I do not go to all inclusive resorts. If you want to sit in the pool etc drinking cheap cocktails all day and will be happy eating cheap food then you’ll love it.
Anthony, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We have stayed at El Dorado Maroma twice now. It is exceptional for a quiet luxurious beach vacation. There is no better beach I have found with finely manicured white sand, plenty of space and beautiful turquoise waters. My favorite things about this resort are the helpful, friendly staff, drink options, nightly entertainment, and quiet relaxed nature of this all-inclusive adults only resort. There are plenty of room options from basic to full-suites with all the amenities. The grounds are meticulously kept, the staff are there to pamper you. They do not aggressively try to up-sell you like other all-inclusive resorts. The food options are great. Most meals are of a high quality and if you do not like your order they will do whatever they can to make you happy. The bars do not water down the drinks but are generous with their pours. They have great drink recommendations. We will continue to enjoy El Dorado Maroma whenever we can!
Gabriel, 6-night romance trip
Verified Travelocity guest review

10/10 Exceptional

From the moment that you drive into the parking lot you are treating with such kindness and the grounds are kept extremely clean and beautiful. Check-in was a breeze, they are friendly and always so helpful. Champagne was plus! Upon getting to our Honeymoon Suite we realized that we picked the perfect room for our vacation. Beautiful and spacious. Food is great, servers are exceptional and always so warming. Daniel on the beach is perfecto along with every other worker there! Always smiling! All the entertainment was great, including the water aerobics! We will for sure keep this resort on our list of rotating places to stay.
Jennifer, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceeded expectations
We are not all-inclusive resort types generally- We care too much about good food and drink, but we decided to take a flyer on this. We couldn't have been happier, El Dorado Maroma does it right. There is substantial attention to food quality, variety, preparation and staff training to serve high quality food. The grounds and variety of gathering/sunning/lazing around spots make it feel bigger than it is. As with all resorts, there are a few minor glitches as they return to full occupancy and service, but truly minor. We met many nice couples who have been coming for years, from Europe, Mexico, the US, who have experienced the finest travel. They love this place, and we see why. We will stay again.
Angela, 4-night trip
Verified Hotels.com guest review