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El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen

4.5-star4.5 stars
Carretera Cancun - Tulum Km. 55.3Municipio Solidaridad, Playa del CarmenQROOCP77710Mexico

Maroma beachfront resort with 4 restaurants, spa
  • Free breakfast and free parking
Very Good8.2
Beach
Beautiful beach
Food
Delicious food
Service
Fantastic service
Room
Great room
15See all 15 Hotels.com reviews
From 4,401 reviewsTripAdvisor Traveller Rating

El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen

from $357
  • Mi hotelito Beach Front
  • Swim up Jacuzzi Suite
  • Private Pool Jacuzzi Suite
  • Honeymoon Suite, 1 King Bed
  • Jacuzzi Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 98 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Number of outdoor pools - 3
  • Pool umbrellas
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Garden

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Spa

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

SABORES - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

KIOKO - This restaurant specializes in seafood and serves dinner only.

MIO - This fine-dining restaurant serves dinner only.

GOURMET BEACH CLUB PAPITO - This tapas bar serves breakfast, brunch, and lunch.

El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen’s small print

Also known as

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma
  • El Dorado Maroma Karisma All Inclusive
  • Maroma Karisma
  • El Dorado Karisma
  • El Dorado Karisma All Inclusive

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 10

WiFi is available in guestrooms for USD 10 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 10 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen

Landmarks

  • El Camaleon Golf Club - 8.6 mi / 13.8 km
  • Maroma Beach - 4.7 mi / 7.5 km
  • El Manglar Golf Course - 5.5 mi / 8.8 km
  • 28 de Julio Square - 8.6 mi / 13.8 km
  • Tres Rios Ecopark - 10.1 mi / 16.3 km
  • Grand Coral Golf Riviera Maya - 10.2 mi / 16.5 km
  • Quinta Avenida - 10.8 mi / 17.4 km
  • Nuestra Senora del Carmen Catholic Church - 10.8 mi / 17.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Free self parking
  • Free valet parking

Recent reviews

Very Good 8.2 From 15 reviews

El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen
Very Good8.0
Had high hopes-it was good but I wouldn't return.
One of the key things for me when planning a beach vacation is the beach and the beach has been pretty much ruined in an effort by the hotel to create a man-made island off shore and to block any waves that might disturb the guests staying in the over water bungalows. There are giant sand bags that look like dead whales in the water off-shore. As a result, the water is about knee high for quite awhile and brown/murky. If you are looking for the crystal blue water the Caribbean is known for you either need to walk about 100 yards out enjoy it or go elsewhere. The food was hit or miss, the best meal we had was at the Caribbean Grill. We stayed in a honeymoon suite that was up 6 flights of stairs - no, there are no elevators in any of the buildings. The room itself was nice but it was no fun getting up and down. The other issue was that oftentimes there was bedding, room service trays/food, and other items from the rooms left outside doors for extended periods of time. The bigger problem was the animals that came for the food. The one evening we had room service, we called as soon as we were done and let them know we put the tray outside. No staff came until sometime the next day but the animals had gotten to it overnight, it was a mess. Also, be warned, the concierge staff is pushes hard to get guests to be part of a 1 hour sales pitch- ours lasted more than 2 and so did the other guests we talked to. It's basically a time-share pitch for vacations without maintenance fees
Courtney, us4 night romance trip
El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen
Good6.0
Just ok.
It was pleasant.
Steve, us7 night family trip
El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen
Poor2.0
Best Part was LEAVING!
Bugs, construction, cheap decor, LOUSY food, AWFUL staff, ugh.. We booked this place expecting an amazing relaxing week for my fiancee and myself, and it was anything but. From the moment we got there the place felt cheap, not equivalent to the price we were paying. The food tasted plasticy. We were excited to be able to order dessert to the room at any hour for free, but we couldn't even get through more than a couple bites; it was so bad. We awoke to use our jetted pool, and it was covered in a layer of BUGS, like a full layer. gross. Meanwhile our view of the ocean was obstructed by ongoing construction right out in the water in front of the place, where they are building over the water rooms..wish they would have mentioned we'd wake up to construction each day. Not the getaway we wanted. The staff never made us a feel like we were at a 4-5 star hotel. More like 2-3 star. I wouldn't recommend this hotel to anyone. The best part was when we left mid-way through our stay and went to another hotel that was Wonderful, and gave us the getaway relaxing experience we were looking for.
Noah, us7 night romance trip

See all reviews

El Dorado Maroma By Karisma, Gourmet All Inclusive, Playa del Carmen

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