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El Dorado Maroma By Karisma All Inclusive, Playa del Carmen

4.5 stars
Carretera Cancun - Tulum Km. 55.3Municipio Solidaridad, Playa del CarmenQROOCP77710Mexico, ‏800-491-6126
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Excellent4.0 / 5
Beach
Beautiful beach
Service
Fantastic service
Amenities
Great amenities
Food
Food is all right
24See all 24 Hotels.com reviews
From 2,632 reviewsTripAdvisor Traveller Rating

El Dorado Maroma By Karisma All Inclusive, Playa del Carmen

Hotel Info: 866-539-8117

from $493
  • Honeymoon Suite, 1 King Bed
  • Mi hotelito Beach Front
  • Jacuzzi Junior Suite
  • Swim up jetted tub suite
  • Run of the House
  • Infinity pool jetted tub Suite

At a glance

Key facts

Hotel size

  • This hotel has 98 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma
  • El Dorado Maroma Karisma All Inclusive
  • Maroma Karisma
  • El Dorado Karisma

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 10

WiFi is available in public areas for USD 10 (rates may vary)

High-speed Internet access (wired) is available in guestrooms for an extra charge

In the hotel

Food and drink
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Number of outdoor pools - 3
  • Pool umbrellas
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Garden

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Spa

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

SABORES - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

KIOKO - This restaurant specializes in seafood and serves dinner only.

MIO - This fine-dining restaurant serves dinner only.

GOURMET BEACH CLUB PAPITO - This tapas bar serves breakfast, brunch, and lunch.

El Dorado Maroma By Karisma All Inclusive, Playa del Carmen’s small print

Also known as

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma
  • El Dorado Maroma Karisma All Inclusive
  • Maroma Karisma
  • El Dorado Karisma

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 10

WiFi is available in public areas for USD 10 (rates may vary)

High-speed Internet access (wired) is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 24 reviews

El Dorado Maroma By Karisma All Inclusive, Playa del Carmen
Good3.0 / 5
Just ok.
It was pleasant.
7 night family trip
El Dorado Maroma By Karisma All Inclusive, Playa del Carmen
Poor1.0 / 5
Best Part was LEAVING!
Bugs, construction, cheap decor, LOUSY food, AWFUL staff, ugh.. We booked this place expecting an amazing relaxing week for my fiancee and myself, and it was anything but. From the moment we got there the place felt cheap, not equivalent to the price we were paying. The food tasted plasticy. We were excited to be able to order dessert to the room at any hour for free, but we couldn't even get through more than a couple bites; it was so bad. We awoke to use our jetted pool, and it was covered in a layer of BUGS, like a full layer. gross. Meanwhile our view of the ocean was obstructed by ongoing construction right out in the water in front of the place, where they are building over the water rooms..wish they would have mentioned we'd wake up to construction each day. Not the getaway we wanted. The staff never made us a feel like we were at a 4-5 star hotel. More like 2-3 star. I wouldn't recommend this hotel to anyone. The best part was when we left mid-way through our stay and went to another hotel that was Wonderful, and gave us the getaway relaxing experience we were looking for.
7 night romance trip
El Dorado Maroma By Karisma All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Dream Vacation
We've never visited the same place twice with the exception of this resort. We were so blown away by the quality and service five years ago that I begged my husband to let me stay longer. I am pleased to say it was even better than we remembered when we returned this year. It is definitely an intimate "spoil me" boutique resort - great for honeymoons, anniversaries and couples. They have thought of everything and go out if their way to make your stay extra special.
5 night trip
El Dorado Maroma By Karisma All Inclusive, Playa del Carmen
Good3.0 / 5
Not a 5-star Property
Nice beach. Room comfortable but dated. Infinity pool too cold to use. Staff pleasant but not very competent. Stick with the buffet or room service. Table service marginal quality and poorly trained waitstaff. This would be at most a 3-star property anywhere else. I would not go back to this place again, many other properties to chose from in and around Cancun.
5 night trip
El Dorado Maroma By Karisma All Inclusive, Playa del Carmen
Excellent4.0 / 5
Fantastic Service
A Great stay - beach was not much - smelt a little.
3 night romance trip

See all reviews

El Dorado Maroma By Karisma All Inclusive, Playa del Carmen

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