The Heritage of Norton

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Overview of The Heritage of Norton

The Heritage of Norton

3.0 star property
Mountain hotel with indoor pool, near Jefferson National Forest

7.7/10 Good

207 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
Map
1051 Park Ave SW, Norton, VA, 24273
Main amenities
  • Daily housekeeping
  • Indoor pool
  • 24-hour fitness center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Vending machine
  • Self-serve laundry
  • Luggage storage
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Jefferson National Forest - 17 min walk
  • University of Virginia's College at Wise - 11 min drive
  • Devil's Bathtub - 44 min drive
  • Natural Tunnel State Park - 32 min drive
  • Kingdom Come State Park - 53 min drive

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 76 min drive

About this property

The Heritage of Norton

The Heritage of Norton puts you 0.9 mi (1.4 km) from Jefferson National Forest. For a workout, you can visit the 24-hour fitness center or go for a morning swim at the indoor pool. Fellow travelers like the helpful staff and overall property condition.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome
  • Up to 15 lbs

Internet

  • Internet
  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Parking
  • Free onsite self parking

Other information

  • Other information
  • Smoke-free property

Property amenities

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (5600 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25.00 per accommodation, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Holiday Inn Hotel NORTON
Holiday Inn NORTON
NORTON Holiday Inn
Holiday Inn Norton Hotel
Holiday Inn Norton Hotel Norton
Holiday Inn Norton Virginia
Norton Holiday Inn
The Heritage of Norton Hotel
The Heritage of Norton Norton
The Heritage of Norton Hotel Norton

Frequently asked questions

Overall score and ratings

7.7

Good

8.5/10

Cleanliness

8.2/10

Staff & service

5.9/10

Amenities

7.8/10

Property conditions & facilities

2/10 Poor

It would be nice if they would say somewhere that they are closed permanently instead letting people book a stay and show up to find out they are closed
2-night family trip
Verified Expedia guest review

2/10 Poor

Hotel CLOSED AND UP FOR SALE
I made this reservation in Jan got a confirmation days before I left LITERALLY pulled up the hotel is closed and UP FOR SALE!!! Why is this hotel STILL on your site? That closure and sale didn't happen overnight...come on DO BETTER!!!
Shannon, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

This property was locked, boarded up, and for sale when I arrived... but I paid for a place I couldnt stay.
1-night family trip
Verified Expedia guest review

8/10 Very Good

Not far off the interstate. Staff was outside smoking when we pulled into the parking lot
1-night family trip
Verified Expedia guest review

2/10 Poor

No breakfast, no pool as promised
There is no breakfast and pool is closed. Two big lies and they don’t change the description on the website with the purpose. We wouldn’t choose the hotel if we knew there is no breakfast and pool. Shame.
yuliya, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good Time and Friends at the Heritage Inn
Our stay was great. Enjoyed a birthday and retirement party with 50 friends at the Ball Room. Partied till 100 am.
harry, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

I was really shocked that breakfast was not included especially for that type of hotel the last time i stayed we had that option, because there really isnt a restaurant close to get breakfast. Also Brittany at the front desk was so helpful and accommodating, thank you we enjoyed the stay. Hopefully you'll consider a continental breakfast.
1-night romance trip
Verified Expedia guest review

8/10 Very Good

Isaac, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

The hotel is in a convenient location to southwestern Appalachia and the coal mining regions. It is a clean facility with friendly staff. The main criticism is that the free breakfast is rather minimalist.
Ken, 4-night family trip
Verified Expedia guest review

4/10 Fair

Darlene, 2-night family trip
Verified Hotels.com guest review