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CitizenM Chicago Downtown

Photo gallery for CitizenM Chicago Downtown

Exterior
Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk
Room, 1 King Bed, City View | View from room
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk

Overview of CitizenM Chicago Downtown

CitizenM Chicago Downtown

4.0 star property
4-star hotel with restaurant, near Michigan Avenue

9.0/10 Superb

97 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bar
Map
80 East Wacker Place, Chicago, IL, 60601

Room options

About this area

What's nearby

  • In Downtown Chicago
  • Michigan Avenue - 1 min walk
  • Chicago Theatre - 4 min walk
  • Chicago Riverwalk - 4 min walk
  • Grant Park - 5 min walk
  • Millennium Park - 5 min walk
  • Art Institute of Chicago - 11 min walk
  • Willis Tower - 21 min walk
  • Navy Pier - 21 min walk
  • Field Museum of Natural History - 34 min walk
  • Soldier Field - 39 min walk

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare International Airport (ORD) - 43 min drive
  • Chicago, IL (PWK-Chicago Executive) - 52 min drive
  • Millennium Station - 4 min walk
  • Chicago Van Buren Street Station - 14 min walk
  • Chicago Union Station - 26 min walk
  • State Station - 4 min walk
  • Randolph-Wabash Station - 4 min walk
  • Lake Station - 6 min walk

Restaurants

  • Broken English Taco Pub - 2 min walk
  • Emerald Loop - 2 min walk
  • Pastoral - 2 min walk
  • Stetson Ave & South Water St - 3 min walk
  • McCormick & Schmick's - 3 min walk

About this property

CitizenM Chicago Downtown

You'll be in a fantastic location at CitizenM Chicago Downtown, only a five-minute walk from Michigan Avenue and Grant Park. Guests can visit the fitness centre for a workout or grab a bite to eat at CanteenM - open 24/7, which serves international cuisine and is open for breakfast, lunch and dinner. This upmarket hotel is also within a short drive of Millennium Park and Willis Tower. The property is only a short walk to public transportation: State Station is 4 minutes and Randolph-Wabash Station is 4 minutes.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Television in common areas
  • Fitness centre
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Hand-held showerheads
  • Close-captioned TV
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 18.95 per person (approximately)
  • Late checkout can be arranged for an extra charge of USD 69 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Policies

Noise-free guestrooms cannot be guaranteed.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Does CitizenM Chicago Downtown offer free cancellation for a full refund?
Yes, CitizenM Chicago Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at CitizenM Chicago Downtown?
As of 3 December 2022, prices found for a 1-night stay for 2 adults at CitizenM Chicago Downtown on 3 January 2023 start from €117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Are pets allowed at CitizenM Chicago Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at CitizenM Chicago Downtown?
Sorry, there's no on-site parking at CitizenM Chicago Downtown.
What are the check-in and check-out times at CitizenM Chicago Downtown?
You can check in from 2:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at CitizenM Chicago Downtown and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near CitizenM Chicago Downtown?
Yes, CanteenM - open 24/7 offers international cuisine. Nearby restaurants include Intelligentsia Coffee (4-min walk), Potbelly (5-min walk) and American Craft Kitchen & Bar (5-min walk).
What's the area around CitizenM Chicago Downtown like?
CitizenM Chicago Downtown is in Downtown Chicago, a short 4-minute walk from State Station and 5 minutes' walk from Grant Park.

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.3/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Rebecca, 1-night trip
Verified Hotels.com guest review

4/10 Fair

My stay was not what i expected 😒 it was a huge letdown
Ronelle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay
Very clean.. loved the set up .. the views .. the lobby/lounge was very comforting .. just a great experience overall
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great!
It was very different hotel. Eclectic and different. And nice. All at the same time. Rooms are very very small. With the best views. Comfortable beds. And everything you need. Down to the full size blow dryer. Awesome perfect location! A 1/2 block from river. State St. Chicago Theater. Your a block from everything! I will definitely be back!
Outside patio area. Over looking Michigan Ave.
Jami, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Miguel, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

"Upscale, modern, budget hotel" works for me!
I love this place! It's a beautiful, well-designed, clever, chic stay. Yes, the rooms are small, but very efficient (and very quiet). [And in a city like Chicago, how much time do you actually spend in the room?!?] The place is tech-heavy, but this old guy managed to figure it all out. :) I hope I return to Chicago soon just so I can stay here.
William, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kimberly, 3-night trip
Verified Hotels.com guest review