Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Natal, Rio Grande do Norte (state), Brazil
1 room, 2 adults

Serhs Natal Grand Hotel & Resort

5-star5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • On beach
  • Beach property
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002, Brazil

5-star beachfront resort with spa, near Ponta Negra Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • On beach
    • Beach property
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book. 

  • Overall a very nice place. Dec 20, 2020
  • This hotel is magnificent! There are several swimming pools, hot pool. Great restaurants.…Oct 5, 2020

Serhs Natal Grand Hotel & Resort

from $96
  • Apartamento Luxo Frente Mar
  • Apartamento Luxo Familia Frente Mar
  • Suíte Sênior Frente Mar
  • Suíte Executiva Frente Mar
  • Suíte Júnior Frente Mar
  • Apartamento Luxo Lateral Mar
  • Apartamento Luxo Familia Lateral Mar
  • Suite Junior Vista Lateral Mar

What’s around Serhs Natal Grand Hotel & Resort

Landmarks

  • In Via Costeira
  • Ponta Negra Beach - 10 min walk
  • Morro do Careca - 41 min walk
  • Dunes Park - 1 min walk
  • Natal Convention Center - 9 min walk
  • Praia Shopping - 21 min walk
  • Craft Fair of Ponta Negra - 21 min walk
  • Artesanato Potiguar Shops - 22 min walk

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 48 min drive
  • Natal Station - 10 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive

At a glance

Key facts

Hotel size

  • This hotel has 396 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Beach towels
  • Children's pool
  • Spa tub
  • Free pool cabanas
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
Facilities
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Sleep well
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Kensho Spa Zen has 3 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar - This restaurant serves breakfast, lunch, and dinner.

Marenostrum - This restaurant specializes in seafood and serves dinner only.

Tapiro Grill - This steakhouse serves lunch and dinner.

Renato Romagnoni - This restaurant serves dinner only.

Jangada - This restaurant serves lunch and dinner.

Serhs Natal Grand Hotel & Resort’s small print

Also known as

  • Hotel Serhs
  • Serhs Natal Grand Hotel Brazil
  • Serhs Natal Grand Hotel Resort
  • Serhs Grand Hotel Resort
  • Serhs Natal Grand
  • Serhs Grand
  • Resort Serhs Natal Grand Hotel & Resort Natal
  • Natal Serhs Natal Grand Hotel & Resort Resort
  • Resort Serhs Natal Grand Hotel & Resort
  • Serhs Natal Grand Hotel & Resort Natal
  • Serhs Natal Grand Hotel
  • Natal Grand Hotel
  • Serhs Natal & Resort Natal
  • Serhs Natal Grand Hotel & Resort Natal
  • Serhs Natal Grand Hotel & Resort Resort
  • Serhs Natal Grand Hotel & Resort Resort Natal
  • Serhs
  • Serhs Grand
  • Serhs Grand Hotel
  • Serhs Hotel
  • Serhs Natal Grand
  • Serhs Natal Grand Hotel
  • Serhs Grand Natal

Policies

This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels from Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Guests under 10 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Tourism fee: BRL 3 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serhs Natal Grand Hotel & Resort

  • Does Serhs Natal Grand Hotel & Resort offer free cancellation for a full refund?
    Yes, Serhs Natal Grand Hotel & Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serhs Natal Grand Hotel & Resort?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serhs Natal Grand Hotel & Resort?
    Yes, there's free self parking.
  • Is there a pool at Serhs Natal Grand Hotel & Resort?
    Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
  • Are pets allowed at Serhs Natal Grand Hotel & Resort?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Serhs Natal Grand Hotel & Resort?
    Yes, there are 5 onsite restaurants, featuring seafood. Nearby restaurants include Farofa d'Água (2.9 mi), La Brasserie de La Mer (2.9 mi), and Only Pizza (3 mi).

Didn’t find the right property?

Continue searching for Natal, Rio Grande do Norte (state), Brazil

Recent reviews

Fabulous 8.6 From 361 reviews

Exceptional 10.0
Natal!!
Great Location and Staff
Christopher, us2 night business trip
Good 6.0
The staff are very friendly. At the reception there was a girl name jassica she is very nice, helpful and professional. They serve breakfast buffet but there is no vegetables (tomatoes, olive etc). There was no napkins in the room I was using toilet papers. At the reception they speak English but in other facilities no one does (example: I went to the spa and no one at the front desk speaks English). The entertainment is very poor by 9:30 it ends and there is nothing left to do. (one of the entertainment was bingo). The food at the restaurants was not that good. You are at the beach and there is no fried food (calamari, ships and fish). I was very disappointed because it was a 5 stars hotel but for me I will give it max 3. The bar has 19 bottles of drinks and looks very poor at the lobby (when you say bad that means it should be fully loaded and should look like a professional bar specialy at the lobby). I have been a hospitaly business for 25 years I opened 5 stars restaurants and hotels and I travel a lot. But I was really disappointed. The general manager needs to do something about it because in the next 5 years they will be depending only on the local people not tourist because tourist they will go once and will never go back to the same hotel again.
Hassan, us4 night family trip
Exceptional 10.0
Everything service, resturants, rooms and veiw where top shelf i will return
us4 night trip
Exceptional 10.0
Nos amamos tudo!
Flaubert, us1 night romance trip
Exceptional 10.0
Can't wait to go back!! Excellent staff!! Wonderful food! Tip: improve room cleanliness (bathroom)
Rose, us8 night family trip
Exceptional 10.0
The whole experience was fantastic. The view, assistant Food e staff
us1 night trip
Exceptional 10.0
The hotel is great and the staff is wonderful! Amazing views and beautiful city! I loved to stay at this hotel property! Highly recommended!
Luiz, us6 night business trip
Very Good 8.0
There are plenty of pools, it would be nice if there was an adults only pool area.
Diana, us3 night romance trip
Exceptional 10.0
The resort is big, lots of pool, by a beautiful beach, good location, it’s clean, food was yummy and the staff very friendly and helpful. Cons, some parts of the building needs updating like the room the little kids play the carpet was old and smelly, and the toys way too old. Also, the gym needs some updating, old treadmills and the room was way too small. Stuff didn’t speak English but some of the front desk people did (I’m bilingual English/Portuguese, my hubby only speaks English so that wasn’t a big deal but I can see how that can be an issue if you only speak English). Overall we had a great time I would recommend this hotel.
Sil24, us4 night trip
Very Good 8.0
Nice beach and pool, rooms a bit worndown
Conveniently located on a very nice beach, good pools and access to main parts of town. Rooms are a bit old in need of repairs. Breakfast was good, with plenty of variety but usually very crowded.
us7 night trip

Serhs Natal Grand Hotel & Resort