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Secrets Aura Cozumel - All Inclusive, Cozumel

4.5 stars
Carretera Costera Sur Km 12.99Hotel Zone, CozumelQROO77600Mexico, 800-491-6126
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Good3.9 / 5
Beach
Beautiful beach
Location
Great location
Service
Fantastic service
Food
Food is all right
341See all 341 Hotels.com reviews
From 2,974 reviewsTripAdvisor Traveller Rating

Secrets Aura Cozumel - All Inclusive, Cozumel

Hotel Info: 866-539-8117

from $185
  • Ocean View Junior Suite
  • Preferred Tropical View Junior Suite
  • Junior Suite, Pool Access
  • Secrets Juniuor Suite Swim up
  • Suite, 1 King Bed
  • Suite
  • Preferred Club Superior Jr. Suite Ocean View
  • Pool View Junior Suite
  • Preferred Club Tropical View double
  • Preferred Club Ocean View Swim up Junior Suite
  • Junior Suite, Pool Access, Ocean View
  • Preferred Club Ocean View with Solarium and private pool
  • 2 Bedroom Oceanview Suite
  • Junior Suite, Ocean View
  • Preffered Ocean Front
  • Suite, Private Pool, Ocean View (Solarium Private Pool )
  • Standard Room
  • Preferred Club Rooftop Ocean Front Suite with Plunge Pool
  • Junior Suite, Oceanfront (Preferred Full Beach Front )
  • Preferred Ocean View
  • Junior Suite, Pool View
  • Preferred Ocean View Junior Suite
  • Ocean View Junior Suite Queen
  • Deal of the Day
  • Preferred Tropical View

At a glance

Key facts

Hotel size

  • This hotel has 266 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Aura Cozumel Secrets
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive

Policies

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

Deposit: MXN 2500 per stay (for stays between 1 January - 31 December)

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Free cooked-to-order breakfast
  • 5 restaurants
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • Health club
  • Indoor tennis court
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
  • Meeting rooms 2
Services
  • 24-hour front desk
  • Concierge desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2007
  • Elevator/lift
  • Garden
Accessibility
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services

Spa

Secrets Spa by Pevonia has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Windows - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Barefoot Grill - This beachfront restaurant serves lunch only.

Oceana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar.

Bordeaux - Overlooking the pool, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gohan - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Secrets Aura Cozumel - All Inclusive, Cozumel’s small print

Also known as

  • Aura Cozumel Secrets
  • Secrets Cozumel Aura
  • Aura Cozumel Grand Hotel Cozumel
  • Secrets Aura
  • Aura Secrets Cozumel
  • Cozumel Secrets Aura
  • Secrets All Inclusive Cozumel
  • Secrets Aura All Inclusive
  • Secrets Aura Cozumel
  • Secrets Aura Cozumel All Inclusive
  • Secrets Cozumel
  • Secrets Cozumel All Inclusive

Policies

Access to the sister property is limited and subject to availability. Some restaurants might not be granted.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Mandatory fees

Deposit: MXN 2500 per stay (for stays between 1 January - 31 December)

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 341 reviews

Secrets Aura Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
Nice and quiet getaway resort
I enjoyed this property and they upgraded my room, which was Amazing. It is overall a great which has a country resort feel, great for relaxing and a quiet getaway. Some rooms are upgraded and others are outdated. The in-room refrigerator was not restocked even after I asked this to be done. The property shares a gym with a sister hotel next door, but for the type of luxury property it is being promoted as, it should have a gym on the property.
3 night business trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
We will be coming back!
We loved it here, we didn't want to leave. The service was superb, the beach was gorgeous, the hotel was great. I loved that it was adults only and was fun and not too crazy. I also loved that we could leave from our hotel right on the boat for fabulous snorkeling and it was very inexpensive and fun. The only suggestion I would have for improvement is to better the food. A lot of people staying there were going off the resort for food.
1 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Poor1.0 / 5
AVOID AVOID AVOID.
The Dive Shop (DIVE HOUSE) completely LIED to us, expecting us to just settle for what was offered once we were in the boat. We had ONE opportunity to dive on this trip, and we would have happily booked with another company, but Secrets Hotel assured us that their in-house dive shop would take care of our request. The dive shop ALSO assured us that they would be able to take us to the dive site we requested. It turns out that they never intended to even attempt to accomodate us, but instead completely misled us. Secrets so far has done NOTHING to rectify the situation, they only make excuses and say "we will talk to the manager". Apparently this "manager" is like the Wizard of Oz, because after days of waiting and asking, I keep getting different variations of the same thing: "Sorry your vacation was ruined, maybe if you pay us again we can give you different excuses next time." The food was "okay", the service was about average, but for the price here I expected a little better service. I did not get good service, and Secrets obviously only cares about collecting your money and trying to upsell you on the opportunity to experience more lousy service at their other locations. I am in the Caribbean maybe 8 times per year, and I'll simply say this: Secrets Resort, you should be ASHAMED at the poor service your facility is providing. I would NOT recommend Secrets, or any of their other properties, to anyone looking for value or a good dive shop.
4 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Excellent4.0 / 5
Close to dive sites, comfortable and nice resort
We really like how easy it is to stay here. We stayed on the Preferred Club side, which we HIGHLY recommend. Nothing is complicated and the service is great. The people who work at this resort work HARD and you see the same people serving breakfast in the morning who are also serving dinner 12 hours later. The only complaint we have about this place is they are understaffed. There are long waits of an hour at most restaurants for dinner, even though they are never full. And it isn't because the people working are not busting their tails to work hard and fast - there simply aren't enough workers for the number of guests. We made the mistake of getting talked into doing one of those awful time-share presentations on the resort. Our woman was new and clearly didn't have a clue, plus she could barely speak English which made it very challenging. Be advised: don't do the presentation unless you are ready to drop $40K on the 40 year buy-in. It took them the full 90 minutes to tell us the pricing. The timeshare managers were clearly mad at us when we said we weren't interested and one guy actually got up from our table and stormed off after some nasty and rude remarks to us. The only benefit that came out of that was a free resort credit which we used to do the Pirate Boat cruise that served steak and lobster. We recommend this excursion as it was really fun, super entertaining and the food was excellent!
7 night romance trip
Secrets Aura Cozumel - All Inclusive, Cozumel
Outstanding5.0 / 5
Huge balcony with great service
Had an amazingly large balcony. Very classy service. Minor leak in bathroom but manger gave excellent customer service
1 night romance trip

See all reviews

Secrets Aura Cozumel - All Inclusive, Cozumel

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